feat(intake): residence-type capture + CRM-owned inquiry emails for website cutover

Website register-interest form now offers the 3 residence types as a
multi-select; the choice + preferred-contact flow into the CRM inquiry
payload, the inbox detail, and the residential emails.

- inquiry inbox detail surfaces residence type(s), preferred contact,
  type-of-interest, comments (full data capture)
- residential-inquiry emails: client confirmation names the chosen
  villa(s); sales alert converted to the canonical detail-line format
  (uniform with berth/contact) + residence type(s)/preferred contact +
  plain-text part
- website-intake-fields parses residence_types[] + method_of_contact
- contact_form alerts split to their own recipient key
  (contact_notification_recipients)
- Residential Interests section: new residence_type field (schema +
  migration 0099, validators, inline select on the detail)
- contact-form-alert email refactor shipped (interest-alert style)

Tests: website-intake-fields, residential-inquiry templates,
contact-form-alert, residential-interest validators.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01L2qc3xZTfif7N4Wq3QDa8X

next.config.ts

@@ -51,8 +51,13 @@ const csp = [
   `script-src 'self' 'unsafe-inline'${isProd ? '' : " 'unsafe-eval'"}${devScriptHosts}`,
   "style-src 'self' 'unsafe-inline'",
   "img-src 'self' data: blob: https:",
-  "font-src 'self' data:",
+  // https: so react-pdf/pdf.js can load its standard-font pack + branding fonts.
+  "font-src 'self' data: https:",
   `connect-src 'self' ws: wss: https:${devConnectHosts}`,
+  // PDF previews iframe a presigned storage URL; embedded-signing iframes the
+  // Documenso host. Both are per-port/per-env, so allow https: (matching
+  // img-src). frame-ancestors 'none' still blocks others from embedding us.
+  "frame-src 'self' blob: https:",
   "frame-ancestors 'none'",
   "base-uri 'self'",
   "form-action 'self'",

playwright.config.ts

@@ -24,6 +24,28 @@ export default defineConfig({
       name: 'setup',
       testMatch: /smoke\/global-setup\.ts/,
     },
+    {
+      // Permission-matrix UX sweep. Users + roles are seeded separately via
+      // `pnpm tsx tests/e2e/permissions/seed-permission-matrix.ts` (no global
+      // setup dependency — relies on the already-seeded dev DB).
+      name: 'permissions',
+      testMatch: /permissions\/.*\.spec\.ts/,
+      use: {
+        ...devices['Desktop Chrome'],
+        viewport: { width: 1440, height: 900 },
+      },
+    },
+    {
+      // Lean role × viewport access matrix. Users pre-seeded (admin/director/
+      // sales/viewer/residential_partner) — no global-setup dependency. Few
+      // route compilations, so it stays under the dev-server OOM threshold.
+      name: 'matrix',
+      testMatch: /matrix\/.*\.spec\.ts/,
+      use: {
+        ...devices['Desktop Chrome'],
+        viewport: { width: 1440, height: 900 },
+      },
+    },
     {
       name: 'smoke',
       testMatch: /smoke\/\d{2}-.*\.spec\.ts/,

src/app/(dashboard)/[portSlug]/admin/berths/page.tsx

@@ -1,6 +1,6 @@
 import Link from 'next/link';
 import type { Route } from 'next';
-import { AlertCircle, Anchor, FileSearch } from 'lucide-react';
+import { AlertCircle, Anchor, FileSearch, BadgeDollarSign } from 'lucide-react';
 
 import { PageHeader } from '@/components/shared/page-header';
 import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card';
@@ -33,6 +33,13 @@ export default async function BerthsAdminIndex({
         "Berths missing required fields after import / PDF parse. Surface what's missing per row and link straight to the edit sheet.",
       icon: FileSearch,
     },
+    {
+      href: `/${portSlug}/admin/berths/price-reconcile` as Route,
+      label: 'Price reconciliation',
+      description:
+        'Parse the purchase price from each berth’s current spec sheet and review old→new per berth. Approve per row or in bulk; nothing is written until you approve.',
+      icon: BadgeDollarSign,
+    },
   ] as const;
 
   return (

src/app/(dashboard)/[portSlug]/admin/berths/price-reconcile/page.tsx

@@ -0,0 +1,15 @@
+import { PageHeader } from '@/components/shared/page-header';
+import { BerthPriceReconcileTable } from '@/components/berths/berth-price-reconcile-table';
+
+export default function BerthPriceReconcilePage() {
+  return (
+    <div className="space-y-6">
+      <PageHeader
+        title="Berth price reconciliation"
+        eyebrow="ADMIN"
+        description="Prices parsed from each berth's current spec sheet, shown against the stored price. Review the changes and approve the ones you trust — nothing is written until you approve it."
+      />
+      <BerthPriceReconcileTable />
+    </div>
+  );
+}

src/app/(dashboard)/[portSlug]/admin/documenso/page.tsx

@@ -7,6 +7,7 @@ import { TemplateSyncButton } from '@/components/admin/documenso/template-sync-b
 import { WebhookHealthCard } from '@/components/admin/documenso/webhook-health-card';
 import { PageHeader } from '@/components/shared/page-header';
 import { Card, CardContent, CardHeader, CardTitle } from '@/components/ui/card';
+import { WarningCallout } from '@/components/ui/warning-callout';
 
 // All field arrays removed - every Documenso setting now flows through
 // `RegistryDrivenForm`, which surfaces the env-fallback / port / global
@@ -22,6 +23,35 @@ export default function DocumensoSettingsPage() {
         description="API credentials, signer identities, templates, and signing behaviour for every document the CRM puts out for signature (EOI, reservation, contract, custom uploads). Use the test-connection button to verify a saved configuration before relying on it."
       />
 
+      <WarningCallout title="Use Documenso v2, not v1 (v1 API is deprecated)">
+        <p>
+          The CRM&apos;s signing features are built for Documenso 2.x (v2). Set the API version
+          below to <strong>v1</strong> only if this port still points at a Documenso 1.13.x server.
+          Be aware these CRM functions <strong>do not work (or run degraded)</strong> on v1:
+        </p>
+        <ul className="ms-4 mt-1 list-disc space-y-1">
+          <li>
+            <strong>Editing an envelope after it is created</strong> (title, subject, redirect URL):
+            hard-fails, because v1 has no <code>/envelope/update</code> endpoint.
+          </li>
+          <li>
+            <strong>Upload-and-send contracts / reservations</strong> fall back to v1&apos;s
+            per-field placement: page size is assumed to be A4, and rich field metadata (required
+            flags, NUMBER min/max, CHECKBOX / DROPDOWN / RADIO option lists) is dropped.
+          </li>
+          <li>
+            <strong>One-call send with per-recipient signing links</strong>,{' '}
+            <strong>sequential signing enforcement</strong>, and the{' '}
+            <strong>v2 webhook events</strong> (recipient viewed / signed, declined, reminder sent)
+            are unavailable or ignored on v1.
+          </li>
+        </ul>
+        <p className="mt-1">
+          Recommended: upgrade the Documenso server to 2.x, then set the API version to v2 and run
+          the test-connection button to confirm.
+        </p>
+      </WarningCallout>
+
       <Card>
         <CardHeader>
           <CardTitle className="flex items-center gap-2 text-base">

src/app/(dashboard)/[portSlug]/client-groups/[groupId]/page.tsx

@@ -0,0 +1,10 @@
+import { ClientGroupDetail } from '@/components/client-groups/client-group-detail';
+
+export default async function ClientGroupDetailPage({
+  params,
+}: {
+  params: Promise<{ portSlug: string; groupId: string }>;
+}) {
+  const { groupId } = await params;
+  return <ClientGroupDetail groupId={groupId} />;
+}

src/app/(dashboard)/[portSlug]/client-groups/page.tsx

@@ -0,0 +1,5 @@
+import { ClientGroupsList } from '@/components/client-groups/client-groups-list';
+
+export default function ClientGroupsPage() {
+  return <ClientGroupsList />;
+}

src/app/(scanner)/[portSlug]/scan/page.tsx

@@ -5,6 +5,7 @@ import { ScanShell } from '@/components/scan/scan-shell';
 import { db } from '@/lib/db';
 import { ports } from '@/lib/db/schema/ports';
 import { getPortBrandingConfig } from '@/lib/services/port-config';
+import { getResolvedOcrConfig } from '@/lib/services/ocr-config.service';
 
 export const metadata: Metadata = {
   title: 'Scan receipt',
@@ -14,5 +15,14 @@ export default async function ScanPage({ params }: { params: Promise<{ portSlug:
   const { portSlug } = await params;
   const port = await db.query.ports.findFirst({ where: eq(ports.slug, portSlug) });
   const branding = port ? await getPortBrandingConfig(port.id).catch(() => null) : null;
-  return <ScanShell logoUrl={branding?.logoUrl ?? null} portName={port?.name ?? null} />;
+  // CM-6: manual-entry mode is resolved server-side so the client can skip
+  // on-device parsing entirely (no wasted Tesseract pass) and open an empty form.
+  const ocr = port ? await getResolvedOcrConfig(port.id).catch(() => null) : null;
+  return (
+    <ScanShell
+      logoUrl={branding?.logoUrl ?? null}
+      portName={port?.name ?? null}
+      manualEntry={ocr?.manualEntry ?? false}
+    />
+  );
 }

src/app/api/v1/admin/ocr-settings/route.ts

@@ -15,6 +15,7 @@ const saveSchema = z.object({
   clearApiKey: z.boolean().optional(),
   useGlobal: z.boolean().optional(),
   aiEnabled: z.boolean().optional(),
+  manualEntry: z.boolean().optional(),
 });
 
 // Only role tiers that hold `admin.manage_settings` (director / super_admin)
@@ -58,6 +59,7 @@ export const PUT = withAuth(
           clearApiKey: body.clearApiKey,
           useGlobal: body.useGlobal,
           aiEnabled: body.aiEnabled,
+          manualEntry: body.manualEntry,
         },
         ctx.userId,
       );

src/app/api/v1/alerts/route.ts

@@ -5,11 +5,13 @@ import { listAlertsForPort } from '@/lib/services/alerts.service';
 
 type AlertStatus = 'open' | 'dismissed' | 'resolved';
 
-// Tier-4 (authz-auditor): alerts include permission_denied + audit-adjacent
-// signals. Gated on admin.view_audit_log - same permission the audit log
-// page uses.
+// The alert feed is entirely operational/deal signals (stale interest, hot lead
+// silent, EOI unsigned, signer overdue, reservation needs agreement, berth
+// stalled, duplicate/unscanned expense) — there are no audit/security alert
+// rules. Gated on interests.view so the operational roles that act on these
+// (sales, director, viewer) see them; external residential partners don't.
 export const GET = withAuth(
-  withPermission('admin', 'view_audit_log', async (req: NextRequest, ctx) => {
+  withPermission('interests', 'view', async (req: NextRequest, ctx) => {
     const url = new URL(req.url);
     const status = (url.searchParams.get('status') ?? 'open') as AlertStatus;
 

src/app/api/v1/berths/price-reconcile/apply/handlers.ts

@@ -0,0 +1,36 @@
+/**
+ * Route handler for `/api/v1/berths/price-reconcile/apply` (CM-2 Part A).
+ *
+ * Writes a rep-approved slice of parsed prices to the berths. In handlers.ts so
+ * integration tests can call it directly.
+ */
+
+import { NextResponse } from 'next/server';
+import { z } from 'zod';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { parseBody } from '@/lib/api/route-helpers';
+import { errorResponse } from '@/lib/errors';
+import { applyBulkBerthPrices } from '@/lib/services/berth-price-reconcile.service';
+
+const bodySchema = z.object({
+  approvals: z
+    .array(
+      z.object({
+        berthId: z.string().min(1),
+        price: z.number().nonnegative(),
+        currency: z.string().min(1).max(8),
+      }),
+    )
+    .min(1),
+});
+
+export const postHandler: RouteHandler = async (req, ctx) => {
+  try {
+    const body = await parseBody(req, bodySchema);
+    const result = await applyBulkBerthPrices(ctx.portId, body.approvals, ctx.userId);
+    return NextResponse.json({ data: result });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};

src/app/api/v1/berths/price-reconcile/apply/route.ts

@@ -0,0 +1,5 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+
+import { postHandler } from './handlers';
+
+export const POST = withAuth(withPermission('berths', 'edit', postHandler));

src/app/api/v1/berths/price-reconcile/handlers.ts

@@ -0,0 +1,21 @@
+/**
+ * Route handlers for `/api/v1/berths/price-reconcile` (CM-2 Part A).
+ *
+ * In handlers.ts so integration tests can call them directly, bypassing the
+ * auth/permission middleware (per CLAUDE.md "Route handler exports").
+ */
+
+import { NextResponse } from 'next/server';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { errorResponse } from '@/lib/errors';
+import { listPriceReconciliation } from '@/lib/services/berth-price-reconcile.service';
+
+export const getHandler: RouteHandler = async (_req, ctx) => {
+  try {
+    const data = await listPriceReconciliation(ctx.portId);
+    return NextResponse.json({ data });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};

src/app/api/v1/berths/price-reconcile/route.ts

@@ -0,0 +1,5 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+
+import { getHandler } from './handlers';
+
+export const GET = withAuth(withPermission('berths', 'edit', getHandler));

src/app/api/v1/client-groups/[id]/handlers.ts

@@ -0,0 +1,49 @@
+import { NextResponse } from 'next/server';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { parseBody } from '@/lib/api/route-helpers';
+import { errorResponse } from '@/lib/errors';
+import {
+  archiveClientGroup,
+  getClientGroupById,
+  updateClientGroup,
+} from '@/lib/services/client-groups.service';
+import { updateClientGroupSchema } from '@/lib/validators/client-groups';
+
+export const getHandler: RouteHandler = async (req, ctx, params) => {
+  try {
+    const group = await getClientGroupById(params.id!, ctx.portId);
+    return NextResponse.json({ data: group });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};
+
+export const patchHandler: RouteHandler = async (req, ctx, params) => {
+  try {
+    const body = await parseBody(req, updateClientGroupSchema);
+    const updated = await updateClientGroup(params.id!, ctx.portId, body, {
+      userId: ctx.userId,
+      portId: ctx.portId,
+      ipAddress: ctx.ipAddress,
+      userAgent: ctx.userAgent,
+    });
+    return NextResponse.json({ data: updated });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};
+
+export const deleteHandler: RouteHandler = async (req, ctx, params) => {
+  try {
+    await archiveClientGroup(params.id!, ctx.portId, {
+      userId: ctx.userId,
+      portId: ctx.portId,
+      ipAddress: ctx.ipAddress,
+      userAgent: ctx.userAgent,
+    });
+    return new NextResponse(null, { status: 204 });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};

src/app/api/v1/client-groups/[id]/members/handlers.ts

@@ -0,0 +1,31 @@
+import { NextResponse } from 'next/server';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { parseBody } from '@/lib/api/route-helpers';
+import { errorResponse } from '@/lib/errors';
+import { listGroupMembers, setGroupMembers } from '@/lib/services/client-groups.service';
+import { setGroupMembersSchema } from '@/lib/validators/client-groups';
+
+export const getMembersHandler: RouteHandler = async (req, ctx, params) => {
+  try {
+    const members = await listGroupMembers(params.id!, ctx.portId);
+    return NextResponse.json({ data: members, total: members.length });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};
+
+export const putMembersHandler: RouteHandler = async (req, ctx, params) => {
+  try {
+    const { clientIds } = await parseBody(req, setGroupMembersSchema);
+    await setGroupMembers(params.id!, ctx.portId, clientIds, {
+      userId: ctx.userId,
+      portId: ctx.portId,
+      ipAddress: ctx.ipAddress,
+      userAgent: ctx.userAgent,
+    });
+    return new NextResponse(null, { status: 204 });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};

src/app/api/v1/client-groups/[id]/members/route.ts

@@ -0,0 +1,6 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+
+import { getMembersHandler, putMembersHandler } from './handlers';
+
+export const GET = withAuth(withPermission('client_groups', 'view', getMembersHandler));
+export const PUT = withAuth(withPermission('client_groups', 'manage', putMembersHandler));

src/app/api/v1/client-groups/[id]/route.ts

@@ -0,0 +1,7 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+
+import { getHandler, patchHandler, deleteHandler } from './handlers';
+
+export const GET = withAuth(withPermission('client_groups', 'view', getHandler));
+export const PATCH = withAuth(withPermission('client_groups', 'manage', patchHandler));
+export const DELETE = withAuth(withPermission('client_groups', 'manage', deleteHandler));

src/app/api/v1/client-groups/handlers.ts

@@ -0,0 +1,31 @@
+import { NextResponse } from 'next/server';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { parseBody } from '@/lib/api/route-helpers';
+import { errorResponse } from '@/lib/errors';
+import { createClientGroup, listClientGroups } from '@/lib/services/client-groups.service';
+import { createClientGroupSchema } from '@/lib/validators/client-groups';
+
+export const listHandler: RouteHandler = async (req, ctx) => {
+  try {
+    const groups = await listClientGroups(ctx.portId);
+    return NextResponse.json({ data: groups, total: groups.length });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};
+
+export const createHandler: RouteHandler = async (req, ctx) => {
+  try {
+    const body = await parseBody(req, createClientGroupSchema);
+    const group = await createClientGroup(ctx.portId, body, {
+      userId: ctx.userId,
+      portId: ctx.portId,
+      ipAddress: ctx.ipAddress,
+      userAgent: ctx.userAgent,
+    });
+    return NextResponse.json({ data: group }, { status: 201 });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};

src/app/api/v1/client-groups/route.ts

@@ -0,0 +1,6 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+
+import { listHandler, createHandler } from './handlers';
+
+export const GET = withAuth(withPermission('client_groups', 'view', listHandler));
+export const POST = withAuth(withPermission('client_groups', 'manage', createHandler));

src/app/api/v1/clients/[id]/gdpr-export/[exportId]/route.ts

@@ -16,8 +16,8 @@ import { createAuditLog } from '@/lib/audit';
  */
 export const GET = withAuth(
   withPermission(
-    'admin',
-    'manage_settings',
+    'clients',
+    'gdpr_export',
     withRateLimit('exports', async (req, ctx, params) => {
       try {
         const url = await getExportDownloadUrl(params.exportId!, ctx.portId);

src/app/api/v1/clients/[id]/gdpr-export/route.ts

@@ -26,8 +26,8 @@ export const GET = withAuth(
 
 export const POST = withAuth(
   withPermission(
-    'admin',
-    'manage_settings',
+    'clients',
+    'gdpr_export',
     withRateLimit('exports', async (req, ctx, params) => {
       try {
         const body = await parseBody(req, requestSchema);

src/app/api/v1/clients/[id]/proxy/route.ts

@@ -0,0 +1,8 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+import { makeProxyHandlers } from '@/lib/api/proxy-route-handlers';
+
+const { getHandler, putHandler, deleteHandler } = makeProxyHandlers('client');
+
+export const GET = withAuth(withPermission('clients', 'view', getHandler));
+export const PUT = withAuth(withPermission('clients', 'edit', putHandler));
+export const DELETE = withAuth(withPermission('clients', 'edit', deleteHandler));

src/app/api/v1/expenses/scan-receipt/route.ts

@@ -48,6 +48,14 @@ export const POST = withAuth(
         }
 
         const config = await getResolvedOcrConfig(ctx.portId);
+        // CM-6: manual-entry mode short-circuits ALL parsing - the operator
+        // types the details by hand. The client should skip this route entirely
+        // in manual mode, but we guard server-side too.
+        if (config.manualEntry) {
+          return NextResponse.json({
+            data: { parsed: EMPTY, source: 'manual', reason: 'manual-mode' },
+          });
+        }
         // Tesseract.js (in-browser) is the default. The server only invokes
         // an AI provider when (a) the port admin has flipped `aiEnabled` on
         // and (b) a key resolves. Otherwise the client falls back to its

src/app/api/v1/interests/[id]/berths/[berthId]/price/handlers.ts

@@ -0,0 +1,39 @@
+/**
+ * Route handler for `/api/v1/interests/[id]/berths/[berthId]/price` (CM-2 Part B).
+ *
+ * Sets or clears the deal-specific price override for one (interest, berth).
+ * In handlers.ts so integration tests can call it directly.
+ */
+
+import { NextResponse } from 'next/server';
+import { z } from 'zod';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { parseBody } from '@/lib/api/route-helpers';
+import { errorResponse } from '@/lib/errors';
+import { setBerthPriceOverride } from '@/lib/services/interest-berths.service';
+
+const bodySchema = z.object({
+  price: z.number().nonnegative().nullable(),
+  currency: z.string().min(1).max(8).optional(),
+});
+
+export const putHandler: RouteHandler<{ id: string; berthId: string }> = async (
+  req,
+  ctx,
+  params,
+) => {
+  try {
+    const body = await parseBody(req, bodySchema);
+    await setBerthPriceOverride(
+      params.id!,
+      params.berthId!,
+      body.price,
+      body.currency ?? null,
+      ctx.portId,
+    );
+    return new NextResponse(null, { status: 204 });
+  } catch (error) {
+    return errorResponse(error);
+  }
+};

src/app/api/v1/interests/[id]/berths/[berthId]/price/route.ts

@@ -0,0 +1,5 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+
+import { putHandler } from './handlers';
+
+export const PUT = withAuth(withPermission('interests', 'edit', putHandler));

src/app/api/v1/interests/[id]/proxy/route.ts

@@ -0,0 +1,8 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+import { makeProxyHandlers } from '@/lib/api/proxy-route-handlers';
+
+const { getHandler, putHandler, deleteHandler } = makeProxyHandlers('interest');
+
+export const GET = withAuth(withPermission('interests', 'view', getHandler));
+export const PUT = withAuth(withPermission('interests', 'edit', putHandler));
+export const DELETE = withAuth(withPermission('interests', 'edit', deleteHandler));

src/app/api/v1/yachts/[id]/proxy/route.ts

@@ -0,0 +1,8 @@
+import { withAuth, withPermission } from '@/lib/api/helpers';
+import { makeProxyHandlers } from '@/lib/api/proxy-route-handlers';
+
+const { getHandler, putHandler, deleteHandler } = makeProxyHandlers('yacht');
+
+export const GET = withAuth(withPermission('yachts', 'view', getHandler));
+export const PUT = withAuth(withPermission('yachts', 'edit', putHandler));
+export const DELETE = withAuth(withPermission('yachts', 'edit', deleteHandler));

src/components/admin/ocr-settings-form.tsx

@@ -30,6 +30,7 @@ interface ConfigResp {
     hasApiKey: boolean;
     useGlobal: boolean;
     aiEnabled: boolean;
+    manualEntry: boolean;
   };
   models: Record<Provider, string[]>;
 }
@@ -54,7 +55,7 @@ function SettingsBlock(props: SettingsBlockProps) {
   // Key the body on the loaded payload so useState initializers seed
   // from server values cleanly.
   const sig = data?.data
-    ? `${data.data.provider}:${data.data.model}:${data.data.useGlobal}:${data.data.aiEnabled}`
+    ? `${data.data.provider}:${data.data.model}:${data.data.useGlobal}:${data.data.aiEnabled}:${data.data.manualEntry}`
     : 'loading';
   return (
     <SettingsBlockBody
@@ -89,6 +90,7 @@ function SettingsBlockBody({
   const [showKey, setShowKey] = useState(false);
   const [useGlobal, setUseGlobal] = useState(data?.data.useGlobal ?? false);
   const [aiEnabled, setAiEnabled] = useState(data?.data.aiEnabled ?? false);
+  const [manualEntry, setManualEntry] = useState(data?.data.manualEntry ?? false);
   const [testStatus, setTestStatus] = useState<null | { ok: true } | { ok: false; reason: string }>(
     null,
   );
@@ -105,6 +107,7 @@ function SettingsBlockBody({
           clearApiKey: Boolean(clearApiKey),
           useGlobal: scope === 'global' ? false : useGlobal,
           aiEnabled: scope === 'global' ? false : aiEnabled,
+          manualEntry: scope === 'global' ? false : manualEntry,
         },
       }),
     onSuccess: () => {
@@ -190,6 +193,25 @@ function SettingsBlockBody({
           </div>
         ) : null}
 
+        {scope === 'port' ? (
+          <div className="flex items-start gap-2 rounded-lg border border-border bg-muted/30 p-3">
+            <Checkbox
+              id={`manualEntry-${scope}`}
+              checked={manualEntry}
+              onCheckedChange={(v) => setManualEntry(v === true)}
+            />
+            <div className="space-y-0.5">
+              <Label htmlFor={`manualEntry-${scope}`} className="text-sm font-medium">
+                Manual entry only (skip receipt scanning)
+              </Label>
+              <p className="text-xs text-muted-foreground">
+                When on, staff just attach a receipt photo and type the details by hand - no
+                on-device or AI parsing runs. Takes precedence over AI parsing above.
+              </p>
+            </div>
+          </div>
+        ) : null}
+
         <div className="grid grid-cols-1 gap-4 sm:grid-cols-2">
           <div className="space-y-1.5">
             <Label htmlFor={`provider-${scope}`}>Provider</Label>

src/components/admin/onboarding-banner.tsx

@@ -50,20 +50,25 @@ export function OnboardingBanner() {
       <div className="flex min-w-0 items-center gap-2">
         <Sparkles className="size-4 shrink-0" aria-hidden />
         <span className="truncate">
-          <strong>Setup is {data.percent}% complete</strong>. {data.completed} of {data.total} steps
-          done.{' '}
-          {next ? (
-            <>
-              Next:{' '}
-              <Link
-                // eslint-disable-next-line @typescript-eslint/no-explicit-any
-                href={`/${portSlug}/admin/${next.href}` as any}
-                className="font-medium underline-offset-2 hover:underline"
-              >
-                {next.label}
-              </Link>
-            </>
-          ) : null}
+          <strong>Setup is {data.percent}% complete</strong>
+          {/* Verbose progress + the "Next:" deep-link are hidden on mobile,
+              where they get clipped (R1) and duplicate the always-visible
+              "View checklist" button. Shown from sm: up. */}
+          <span className="hidden sm:inline">
+            . {data.completed} of {data.total} steps done.{' '}
+            {next ? (
+              <>
+                Next:{' '}
+                <Link
+                  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+                  href={`/${portSlug}/admin/${next.href}` as any}
+                  className="font-medium underline-offset-2 hover:underline"
+                >
+                  {next.label}
+                </Link>
+              </>
+            ) : null}
+          </span>
         </span>
       </div>
       <div className="flex shrink-0 items-center gap-1">

src/components/admin/settings/settings-manager.tsx

@@ -48,6 +48,14 @@ const KNOWN_SETTINGS: Array<{
     type: 'boolean',
     defaultValue: true,
   },
+  {
+    key: 'assignment_enabled',
+    label: 'Interest Assignment',
+    description:
+      'Allow assigning interests to sales users (the "Assigned to" owner chip + auto-assign on create). Off by default - turn on only when more than one person works the pipeline. Disabling hides the assignment UI and stops auto-assigning new interests; existing assignment data is preserved and reappears if you re-enable.',
+    type: 'boolean',
+    defaultValue: false,
+  },
   {
     key: 'tenancies_module_enabled',
     label: 'Tenancies Module',
@@ -141,9 +149,17 @@ const KNOWN_SETTINGS: Array<{
   },
   {
     key: 'inquiry_notification_recipients',
-    label: 'Berth & contact inquiry alerts',
+    label: 'Berth inquiry alerts',
     description:
-      'Who receives staff alerts for new berth + contact-form inquiries: specific users, roles, everyone with inquiry access, and/or explicit email addresses.',
+      'Who receives staff alerts for new berth inquiries: specific users, roles, everyone with inquiry access, and/or explicit email addresses.',
+    type: 'recipients',
+    defaultValue: [],
+  },
+  {
+    key: 'contact_notification_recipients',
+    label: 'Contact-form alerts',
+    description:
+      'Who receives staff alerts for new website contact-form submissions: specific users, roles, everyone with inquiry access, and/or explicit email addresses. Falls back to Inquiry Contact Email when empty.',
     type: 'recipients',
     defaultValue: [],
   },
@@ -155,6 +171,14 @@ const KNOWN_SETTINGS: Array<{
     type: 'recipients',
     defaultValue: [],
   },
+  {
+    key: 'signing_notification_recipients',
+    label: 'Document signing alerts',
+    description:
+      'Who gets emailed each time a party signs an EOI / contract and when a document is fully signed: specific users, roles, everyone with inquiry access, and/or explicit email addresses. Add yourself and sales@ here. Falls back to the Reply-To address when empty.',
+    type: 'recipients',
+    defaultValue: [],
+  },
   {
     key: 'eoi_signers',
     label: 'EOI Signers',

src/components/admin/users/user-form.tsx

@@ -29,7 +29,7 @@ import {
 } from '@/components/ui/alert-dialog';
 import { PhoneInput, type PhoneInputValue } from '@/components/shared/phone-input';
 import { apiFetch } from '@/lib/api/client';
-import { formatRole } from '@/lib/constants';
+import { formatRole, NON_ASSIGNABLE_ROLE_NAMES } from '@/lib/constants';
 
 interface Role {
   id: string;
@@ -78,12 +78,20 @@ function UserFormBody({ open, onOpenChange, user, onSuccess }: UserFormProps) {
     enabled: open,
   });
   const roles = rolesQuery.data?.data ?? [];
+  // Hide retired/owner-only system roles from the picker, but always keep the
+  // role the user being edited already holds so their record stays editable.
+  const selectableRoles = roles.filter(
+    (r) => !NON_ASSIGNABLE_ROLE_NAMES.has(r.name) || r.id === user?.role.id,
+  );
   const [firstName, setFirstName] = useState(initialNames.first);
   const [lastName, setLastName] = useState(initialNames.last);
   const [email, setEmail] = useState(user?.email ?? '');
   const [originalEmail] = useState(user?.email ?? '');
   const [emailConfirmOpen, setEmailConfirmOpen] = useState(false);
   const [password, setPassword] = useState('');
+  // New users: email them a set-password link by default rather than typing a
+  // password here. Toggle off to set one manually.
+  const [sendSetupEmail, setSendSetupEmail] = useState(true);
   const [displayName, setDisplayName] = useState(user?.displayName ?? '');
   const [phoneValue, setPhoneValue] = useState<PhoneInputValue | null>(
     user?.phone ? { e164: user.phone, country: 'US' } : null,
@@ -141,7 +149,9 @@ function UserFormBody({ open, onOpenChange, user, onSuccess }: UserFormProps) {
             firstName: firstName || null,
             lastName: lastName || null,
             email,
-            password,
+            // Email mode omits the password entirely; manual mode sends it.
+            password: sendSetupEmail ? undefined : password,
+            sendSetupEmail,
             displayName,
             phone: phoneE164 ?? undefined,
             roleId,
@@ -250,18 +260,37 @@ function UserFormBody({ open, onOpenChange, user, onSuccess }: UserFormProps) {
               </div>
 
               {!isEdit && (
-                <div className="space-y-2">
-                  <Label htmlFor="user-password">Password</Label>
-                  <Input
-                    id="user-password"
-                    type="password"
-                    value={password}
-                    onChange={(e) => setPassword(e.target.value)}
-                    placeholder="Min 12 characters"
-                    minLength={12}
-                    required
-                  />
-                </div>
+                <>
+                  <div className="flex items-center justify-between rounded-lg border p-3">
+                    <div>
+                      <Label htmlFor="user-setup-email">Email a set-password link</Label>
+                      <p className="text-xs text-muted-foreground">
+                        The user gets an email to choose their own password. Turn off to set one
+                        here instead.
+                      </p>
+                    </div>
+                    <Switch
+                      id="user-setup-email"
+                      checked={sendSetupEmail}
+                      onCheckedChange={setSendSetupEmail}
+                    />
+                  </div>
+
+                  {!sendSetupEmail && (
+                    <div className="space-y-2">
+                      <Label htmlFor="user-password">Password</Label>
+                      <Input
+                        id="user-password"
+                        type="password"
+                        value={password}
+                        onChange={(e) => setPassword(e.target.value)}
+                        placeholder="Min 12 characters"
+                        minLength={12}
+                        required
+                      />
+                    </div>
+                  )}
+                </>
               )}
 
               <div className="space-y-2">
@@ -281,7 +310,7 @@ function UserFormBody({ open, onOpenChange, user, onSuccess }: UserFormProps) {
                     <SelectValue placeholder="Select a role" />
                   </SelectTrigger>
                   <SelectContent>
-                    {roles.map((r) => (
+                    {selectableRoles.map((r) => (
                       <SelectItem key={r.id} value={r.id}>
                         {formatRole(r.name)}
                       </SelectItem>

src/components/berths/berth-price-reconcile-table.tsx

@@ -0,0 +1,172 @@
+'use client';
+
+/**
+ * Bulk berth price-reconcile table (CM-2 Part A).
+ *
+ * Lists the price parsed from each berth's current spec sheet next to the stored
+ * price, with per-row + select-all approval. Nothing is written until the rep
+ * approves — the apply mutation posts only the checked, changed rows.
+ */
+
+import { useMemo, useState } from 'react';
+import { useMutation, useQuery, useQueryClient } from '@tanstack/react-query';
+import { toast } from 'sonner';
+
+import { apiFetch } from '@/lib/api/client';
+import { toastError } from '@/lib/api/toast-error';
+import { Button } from '@/components/ui/button';
+import { Checkbox } from '@/components/ui/checkbox';
+import { EmptyState } from '@/components/ui/empty-state';
+
+interface Row {
+  berthId: string;
+  mooringNumber: string;
+  area: string | null;
+  currentPrice: number | null;
+  currentCurrency: string;
+  parsedPrice: number | null;
+  parsedCurrency: string | null;
+  status: 'changed' | 'matched' | 'needs_review' | 'no_pdf';
+  warning?: string;
+}
+
+const STATUS_STYLE: Record<Row['status'], string> = {
+  changed: 'bg-amber-100 text-amber-800',
+  matched: 'bg-muted text-muted-foreground',
+  needs_review: 'bg-red-100 text-red-700',
+  no_pdf: 'bg-slate-100 text-slate-500',
+};
+const STATUS_LABEL: Record<Row['status'], string> = {
+  changed: 'Changed',
+  matched: 'Matched',
+  needs_review: 'Needs review',
+  no_pdf: 'No PDF',
+};
+
+const fmt = (n: number | null, ccy: string | null) =>
+  n == null ? '—' : `${n.toLocaleString()} ${ccy ?? ''}`.trim();
+
+export function BerthPriceReconcileTable() {
+  const qc = useQueryClient();
+  const { data, isLoading } = useQuery<{ data: Row[] }>({
+    queryKey: ['berths', 'price-reconcile'],
+    queryFn: () => apiFetch('/api/v1/berths/price-reconcile'),
+  });
+  const rows = useMemo(() => data?.data ?? [], [data]);
+  const selectable = useMemo(() => rows.filter((r) => r.status === 'changed'), [rows]);
+  const [checked, setChecked] = useState<Record<string, boolean>>({});
+
+  const apply = useMutation({
+    mutationFn: async (): Promise<{ data: { updated: number } }> => {
+      const approvals = selectable
+        .filter((r) => checked[r.berthId] && r.parsedPrice != null)
+        .map((r) => ({
+          berthId: r.berthId,
+          price: r.parsedPrice as number,
+          currency: r.parsedCurrency ?? r.currentCurrency,
+        }));
+      return apiFetch('/api/v1/berths/price-reconcile/apply', {
+        method: 'POST',
+        body: { approvals },
+      });
+    },
+    onSuccess: (res) => {
+      toast.success(`Updated ${res.data.updated} berth price(s).`);
+      setChecked({});
+      void qc.invalidateQueries({ queryKey: ['berths'] });
+    },
+    onError: (e: Error) => toastError(e),
+  });
+
+  if (isLoading) {
+    return <p className="p-6 text-sm text-muted-foreground">Parsing spec sheets…</p>;
+  }
+
+  if (rows.length === 0) {
+    return (
+      <EmptyState title="No berths to reconcile" body="No active berths found for this port." />
+    );
+  }
+
+  const allChecked = selectable.length > 0 && selectable.every((r) => checked[r.berthId]);
+  const selectedCount = selectable.filter((r) => checked[r.berthId]).length;
+  const reviewCount = rows.filter((r) => r.status === 'needs_review').length;
+  const noPdfCount = rows.filter((r) => r.status === 'no_pdf').length;
+
+  return (
+    <div className="space-y-3">
+      <div className="flex flex-wrap items-center justify-between gap-2">
+        <p className="text-sm text-muted-foreground">
+          {selectable.length} changed · {reviewCount} need review · {noPdfCount} without a PDF
+        </p>
+        <Button
+          size="sm"
+          disabled={selectedCount === 0 || apply.isPending}
+          onClick={() => apply.mutate()}
+        >
+          {apply.isPending ? 'Applying…' : `Approve selected (${selectedCount})`}
+        </Button>
+      </div>
+
+      <div className="overflow-hidden rounded-md border bg-white">
+        <table className="w-full text-sm">
+          <thead>
+            <tr className="border-b bg-muted/30 text-start text-xs text-muted-foreground">
+              <th className="w-10 p-2 ps-3">
+                <Checkbox
+                  aria-label="Select all changed"
+                  checked={allChecked}
+                  onCheckedChange={(c) =>
+                    setChecked(
+                      c === true
+                        ? Object.fromEntries(selectable.map((r) => [r.berthId, true]))
+                        : {},
+                    )
+                  }
+                />
+              </th>
+              <th className="p-2">Mooring</th>
+              <th className="p-2">Area</th>
+              <th className="p-2 text-end">Current</th>
+              <th className="p-2 text-end">Parsed</th>
+              <th className="p-2">Status</th>
+            </tr>
+          </thead>
+          <tbody>
+            {rows.map((r) => (
+              <tr key={r.berthId} className="border-b last:border-0">
+                <td className="p-2 ps-3">
+                  {r.status === 'changed' ? (
+                    <Checkbox
+                      aria-label={`Approve ${r.mooringNumber}`}
+                      checked={!!checked[r.berthId]}
+                      onCheckedChange={(c) =>
+                        setChecked((p) => ({ ...p, [r.berthId]: c === true }))
+                      }
+                    />
+                  ) : null}
+                </td>
+                <td className="p-2 font-medium">{r.mooringNumber}</td>
+                <td className="p-2 text-muted-foreground">{r.area ?? '—'}</td>
+                <td className="p-2 text-end tabular-nums">
+                  {fmt(r.currentPrice, r.currentCurrency)}
+                </td>
+                <td className="p-2 text-end tabular-nums">
+                  {fmt(r.parsedPrice, r.parsedCurrency)}
+                </td>
+                <td className="p-2">
+                  <span className={`rounded px-2 py-0.5 text-xs ${STATUS_STYLE[r.status]}`}>
+                    {STATUS_LABEL[r.status]}
+                  </span>
+                  {r.warning ? (
+                    <span className="ms-2 text-xs text-muted-foreground">{r.warning}</span>
+                  ) : null}
+                </td>
+              </tr>
+            ))}
+          </tbody>
+        </table>
+      </div>
+    </div>
+  );
+}

src/components/client-groups/client-group-detail.tsx

@@ -0,0 +1,304 @@
+'use client';
+
+import { useMemo, useState } from 'react';
+import Link from 'next/link';
+import type { Route } from 'next';
+import { useParams, useRouter } from 'next/navigation';
+import { useMutation, useQuery, useQueryClient } from '@tanstack/react-query';
+import { ArrowLeft, Copy, CopyCheck, Trash2, UserCog, Users } from 'lucide-react';
+import { toast } from 'sonner';
+
+import { PageHeader } from '@/components/shared/page-header';
+import { PermissionGate } from '@/components/shared/permission-gate';
+import { EmptyState } from '@/components/shared/empty-state';
+import { Button } from '@/components/ui/button';
+import { Input } from '@/components/ui/input';
+import { Checkbox } from '@/components/ui/checkbox';
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from '@/components/ui/dialog';
+import { apiFetch } from '@/lib/api/client';
+import { toastError } from '@/lib/api/toast-error';
+
+interface GroupMember {
+  clientId: string;
+  fullName: string;
+  email: string | null;
+}
+interface ClientOption {
+  id: string;
+  fullName: string;
+  primaryEmail: string | null;
+}
+
+async function copyToClipboard(text: string, successMsg: string) {
+  try {
+    await navigator.clipboard.writeText(text);
+    toast.success(successMsg);
+  } catch {
+    toast.error('Copy failed — clipboard unavailable');
+  }
+}
+
+export function ClientGroupDetail({ groupId }: { groupId: string }) {
+  const params = useParams<{ portSlug: string }>();
+  const portSlug = params?.portSlug ?? '';
+  const router = useRouter();
+  const qc = useQueryClient();
+  const [manageOpen, setManageOpen] = useState(false);
+
+  const { data: groupResp } = useQuery<{ data: { id: string; name: string; color: string } }>({
+    queryKey: ['client-group', groupId],
+    queryFn: () => apiFetch(`/api/v1/client-groups/${groupId}`),
+  });
+  const { data: membersResp, isLoading } = useQuery<{ data: GroupMember[] }>({
+    queryKey: ['client-group', groupId, 'members'],
+    queryFn: () => apiFetch(`/api/v1/client-groups/${groupId}/members`),
+  });
+
+  const group = groupResp?.data;
+  const members = useMemo(() => membersResp?.data ?? [], [membersResp]);
+  const emails = members.map((m) => m.email).filter((e): e is string => !!e);
+
+  const archive = useMutation({
+    mutationFn: () => apiFetch(`/api/v1/client-groups/${groupId}`, { method: 'DELETE' }),
+    onSuccess: () => {
+      toast.success('Group archived');
+      qc.invalidateQueries({ queryKey: ['client-groups'] });
+      router.push(`/${portSlug}/client-groups` as Route);
+    },
+    onError: (err) => toastError(err),
+  });
+
+  return (
+    <div className="space-y-6">
+      <Link
+        href={`/${portSlug}/client-groups` as Route}
+        className="inline-flex items-center gap-1 text-sm text-muted-foreground hover:text-foreground"
+      >
+        <ArrowLeft className="h-3.5 w-3.5" aria-hidden />
+        All groups
+      </Link>
+
+      <PageHeader
+        title={group?.name ?? 'Group'}
+        eyebrow="Mailing group"
+        kpiLine={
+          <span className="inline-flex items-center gap-1.5">
+            <Users className="h-3.5 w-3.5" aria-hidden />
+            {members.length} {members.length === 1 ? 'member' : 'members'}
+            {emails.length < members.length ? (
+              <span className="text-amber-700">
+                · {members.length - emails.length} without email
+              </span>
+            ) : null}
+          </span>
+        }
+        variant="gradient"
+        actions={
+          <>
+            <Button
+              variant="outline"
+              disabled={emails.length === 0}
+              onClick={() =>
+                copyToClipboard(emails.join(', '), `Copied ${emails.length} email addresses`)
+              }
+            >
+              <CopyCheck className="me-1.5 h-4 w-4" aria-hidden />
+              Copy all emails
+            </Button>
+            <PermissionGate resource="client_groups" action="manage">
+              <Button variant="outline" onClick={() => setManageOpen(true)}>
+                <UserCog className="me-1.5 h-4 w-4" aria-hidden />
+                Manage members
+              </Button>
+            </PermissionGate>
+            <PermissionGate resource="client_groups" action="manage">
+              <Button
+                variant="ghost"
+                className="text-destructive"
+                onClick={() => {
+                  if (confirm('Archive this group? Members are kept; the group is hidden.')) {
+                    archive.mutate();
+                  }
+                }}
+              >
+                <Trash2 className="me-1.5 h-4 w-4" aria-hidden />
+                Archive
+              </Button>
+            </PermissionGate>
+          </>
+        }
+      />
+
+      {isLoading ? (
+        <p className="text-sm text-muted-foreground">Loading members…</p>
+      ) : members.length === 0 ? (
+        <EmptyState
+          icon={Users}
+          title="No members yet"
+          description="Use “Manage members” to add clients to this group."
+        />
+      ) : (
+        <div className="overflow-hidden rounded-xl border border-border">
+          <table className="w-full text-sm">
+            <thead className="bg-muted/50 text-left text-xs uppercase tracking-wide text-muted-foreground">
+              <tr>
+                <th className="px-4 py-2 font-medium">Client</th>
+                <th className="px-4 py-2 font-medium">Email</th>
+                <th className="px-4 py-2" />
+              </tr>
+            </thead>
+            <tbody className="divide-y divide-border">
+              {members.map((m) => (
+                <tr key={m.clientId} className="hover:bg-muted/30">
+                  <td className="px-4 py-2">
+                    <Link
+                      href={`/${portSlug}/clients/${m.clientId}` as Route}
+                      className="text-foreground hover:underline"
+                    >
+                      {m.fullName}
+                    </Link>
+                  </td>
+                  <td className="px-4 py-2 text-muted-foreground">{m.email ?? '—'}</td>
+                  <td className="px-4 py-2 text-end">
+                    {m.email ? (
+                      <button
+                        type="button"
+                        onClick={() => copyToClipboard(m.email!, 'Email copied')}
+                        aria-label={`Copy ${m.email}`}
+                        title="Copy email"
+                        className="rounded-md p-1.5 text-muted-foreground/70 transition-colors hover:bg-foreground/5 hover:text-foreground"
+                      >
+                        <Copy className="h-4 w-4" aria-hidden />
+                      </button>
+                    ) : null}
+                  </td>
+                </tr>
+              ))}
+            </tbody>
+          </table>
+        </div>
+      )}
+
+      {manageOpen ? (
+        <ManageMembersDialog
+          groupId={groupId}
+          open={manageOpen}
+          onOpenChange={setManageOpen}
+          currentIds={members.map((m) => m.clientId)}
+          onSaved={() => {
+            qc.invalidateQueries({ queryKey: ['client-group', groupId, 'members'] });
+            qc.invalidateQueries({ queryKey: ['client-groups'] });
+          }}
+        />
+      ) : null}
+    </div>
+  );
+}
+
+function ManageMembersDialog({
+  groupId,
+  open,
+  onOpenChange,
+  currentIds,
+  onSaved,
+}: {
+  groupId: string;
+  open: boolean;
+  onOpenChange: (v: boolean) => void;
+  currentIds: string[];
+  onSaved: () => void;
+}) {
+  const [search, setSearch] = useState('');
+  const [selected, setSelected] = useState<Set<string>>(new Set(currentIds));
+
+  const { data, isLoading } = useQuery<{ data: ClientOption[] }>({
+    queryKey: ['clients', 'group-picker'],
+    queryFn: () => apiFetch('/api/v1/clients?limit=1000'),
+    enabled: open,
+  });
+
+  const clients = data?.data ?? [];
+  const filtered = clients.filter((c) =>
+    `${c.fullName} ${c.primaryEmail ?? ''}`.toLowerCase().includes(search.trim().toLowerCase()),
+  );
+
+  const save = useMutation({
+    mutationFn: () =>
+      apiFetch(`/api/v1/client-groups/${groupId}/members`, {
+        method: 'PUT',
+        body: { clientIds: Array.from(selected) },
+      }),
+    onSuccess: () => {
+      toast.success('Members updated');
+      onSaved();
+      onOpenChange(false);
+    },
+    onError: (err) => toastError(err),
+  });
+
+  function toggle(id: string) {
+    setSelected((prev) => {
+      const next = new Set(prev);
+      if (next.has(id)) next.delete(id);
+      else next.add(id);
+      return next;
+    });
+  }
+
+  return (
+    <Dialog open={open} onOpenChange={onOpenChange}>
+      <DialogContent className="max-w-lg">
+        <DialogHeader>
+          <DialogTitle>Manage members</DialogTitle>
+          <DialogDescription>
+            Tick the clients who belong in this group. {selected.size} selected.
+          </DialogDescription>
+        </DialogHeader>
+        <Input
+          placeholder="Search clients…"
+          value={search}
+          onChange={(e) => setSearch(e.target.value)}
+        />
+        <div className="max-h-80 space-y-1 overflow-y-auto rounded-lg border border-border p-2">
+          {isLoading ? (
+            <p className="p-2 text-sm text-muted-foreground">Loading clients…</p>
+          ) : filtered.length === 0 ? (
+            <p className="p-2 text-sm text-muted-foreground">No matching clients.</p>
+          ) : (
+            filtered.map((c) => (
+              <label
+                key={c.id}
+                className="flex cursor-pointer items-center gap-2 rounded-md px-2 py-1.5 hover:bg-muted/50"
+              >
+                <Checkbox checked={selected.has(c.id)} onCheckedChange={() => toggle(c.id)} />
+                <span className="min-w-0 flex-1">
+                  <span className="block truncate text-sm text-foreground">{c.fullName}</span>
+                  {c.primaryEmail ? (
+                    <span className="block truncate text-xs text-muted-foreground">
+                      {c.primaryEmail}
+                    </span>
+                  ) : null}
+                </span>
+              </label>
+            ))
+          )}
+        </div>
+        <DialogFooter>
+          <Button variant="ghost" onClick={() => onOpenChange(false)}>
+            Cancel
+          </Button>
+          <Button onClick={() => save.mutate()} disabled={save.isPending}>
+            Save members
+          </Button>
+        </DialogFooter>
+      </DialogContent>
+    </Dialog>
+  );
+}

src/components/client-groups/client-groups-list.tsx

@@ -0,0 +1,170 @@
+'use client';
+
+import { useState } from 'react';
+import Link from 'next/link';
+import type { Route } from 'next';
+import { useParams } from 'next/navigation';
+import { useMutation, useQuery, useQueryClient } from '@tanstack/react-query';
+import { Plus, Users } from 'lucide-react';
+import { toast } from 'sonner';
+
+import { PageHeader } from '@/components/shared/page-header';
+import { PermissionGate } from '@/components/shared/permission-gate';
+import { EmptyState } from '@/components/shared/empty-state';
+import { Button } from '@/components/ui/button';
+import { Input } from '@/components/ui/input';
+import { Label } from '@/components/ui/label';
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from '@/components/ui/dialog';
+import { apiFetch } from '@/lib/api/client';
+import { toastError } from '@/lib/api/toast-error';
+
+interface ClientGroupRow {
+  id: string;
+  name: string;
+  description: string | null;
+  color: string;
+  memberCount: number;
+}
+
+export function ClientGroupsList() {
+  const params = useParams<{ portSlug: string }>();
+  const portSlug = params?.portSlug ?? '';
+  const qc = useQueryClient();
+  const [open, setOpen] = useState(false);
+  const [name, setName] = useState('');
+  const [description, setDescription] = useState('');
+  const [color, setColor] = useState('#6B7280');
+
+  const { data, isLoading } = useQuery<{ data: ClientGroupRow[] }>({
+    queryKey: ['client-groups'],
+    queryFn: () => apiFetch('/api/v1/client-groups'),
+  });
+
+  const create = useMutation({
+    mutationFn: () =>
+      apiFetch('/api/v1/client-groups', {
+        method: 'POST',
+        body: { name: name.trim(), description: description.trim() || null, color },
+      }),
+    onSuccess: () => {
+      toast.success('Group created');
+      qc.invalidateQueries({ queryKey: ['client-groups'] });
+      setOpen(false);
+      setName('');
+      setDescription('');
+      setColor('#6B7280');
+    },
+    onError: (err) => toastError(err),
+  });
+
+  const groups = data?.data ?? [];
+
+  return (
+    <div className="space-y-6">
+      <PageHeader
+        title="Client Groups"
+        eyebrow="Mailing"
+        description="Group clients into mailing lists. View members, copy their emails, and (once wired) sync to Mailchimp."
+        variant="gradient"
+        actions={
+          <PermissionGate resource="client_groups" action="manage">
+            <Button onClick={() => setOpen(true)}>
+              <Plus className="me-1.5 h-4 w-4" aria-hidden />
+              New group
+            </Button>
+          </PermissionGate>
+        }
+      />
+
+      {isLoading ? (
+        <p className="text-sm text-muted-foreground">Loading…</p>
+      ) : groups.length === 0 ? (
+        <EmptyState
+          icon={Users}
+          title="No groups yet"
+          description="Create a group to start organising clients into mailing lists."
+        />
+      ) : (
+        <div className="grid grid-cols-1 gap-3 sm:grid-cols-2 lg:grid-cols-3">
+          {groups.map((g) => (
+            <Link
+              key={g.id}
+              href={`/${portSlug}/client-groups/${g.id}` as Route}
+              className="group rounded-xl border border-border bg-card p-4 transition-colors hover:border-brand/40 hover:bg-muted/40"
+            >
+              <div className="flex items-center gap-2">
+                <span
+                  className="h-3 w-3 shrink-0 rounded-full"
+                  style={{ backgroundColor: g.color }}
+                  aria-hidden
+                />
+                <h3 className="truncate font-medium text-foreground">{g.name}</h3>
+              </div>
+              {g.description ? (
+                <p className="mt-1 line-clamp-2 text-sm text-muted-foreground">{g.description}</p>
+              ) : null}
+              <p className="mt-3 inline-flex items-center gap-1.5 text-xs text-muted-foreground">
+                <Users className="h-3.5 w-3.5" aria-hidden />
+                {g.memberCount} {g.memberCount === 1 ? 'member' : 'members'}
+              </p>
+            </Link>
+          ))}
+        </div>
+      )}
+
+      <Dialog open={open} onOpenChange={setOpen}>
+        <DialogContent>
+          <DialogHeader>
+            <DialogTitle>New client group</DialogTitle>
+            <DialogDescription>A named mailing/segment group for this port.</DialogDescription>
+          </DialogHeader>
+          <div className="space-y-4">
+            <div className="space-y-1.5">
+              <Label htmlFor="cg-name">Name</Label>
+              <Input
+                id="cg-name"
+                value={name}
+                onChange={(e) => setName(e.target.value)}
+                placeholder="e.g. Newsletter subscribers"
+                autoFocus
+              />
+            </div>
+            <div className="space-y-1.5">
+              <Label htmlFor="cg-desc">Description (optional)</Label>
+              <Input
+                id="cg-desc"
+                value={description}
+                onChange={(e) => setDescription(e.target.value)}
+              />
+            </div>
+            <div className="space-y-1.5">
+              <Label htmlFor="cg-color">Color</Label>
+              <input
+                id="cg-color"
+                type="color"
+                value={color}
+                onChange={(e) => setColor(e.target.value)}
+                className="h-9 w-16 cursor-pointer rounded-md border border-border bg-background"
+              />
+            </div>
+          </div>
+          <DialogFooter>
+            <Button variant="ghost" onClick={() => setOpen(false)}>
+              Cancel
+            </Button>
+            <Button onClick={() => create.mutate()} disabled={!name.trim() || create.isPending}>
+              Create group
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  );
+}

src/components/clients/client-detail-header.tsx

@@ -3,11 +3,9 @@
 import { useParams, useRouter } from 'next/navigation';
 import type { Route } from 'next';
 import { useState } from 'react';
-import { Archive, Bell, Mail, Phone, RotateCcw, Trash2 } from 'lucide-react';
-import { WhatsAppIcon } from '@/components/icons/whatsapp';
+import { Archive, Bell, RotateCcw, Trash2 } from 'lucide-react';
 import { format } from 'date-fns';
 
-import { Button } from '@/components/ui/button';
 import { Badge } from '@/components/ui/badge';
 import { TagBadge } from '@/components/shared/tag-badge';
 import { PermissionGate } from '@/components/shared/permission-gate';
@@ -56,18 +54,6 @@ export function ClientDetailHeader({ client }: ClientDetailHeaderProps) {
   const primaryEmail =
     client.contacts?.find((c) => c.channel === 'email' && c.isPrimary)?.value ??
     client.contacts?.find((c) => c.channel === 'email')?.value;
-  const primaryPhoneContact =
-    client.contacts?.find((c) => c.channel === 'phone' && c.isPrimary) ??
-    client.contacts?.find((c) => c.channel === 'phone');
-  const primaryPhone = primaryPhoneContact?.value;
-  // wa.me requires the E.164 number without the leading "+". Strip from the
-  // canonical E.164 form when available; otherwise strip non-digits from the
-  // display value as a best-effort fallback.
-  const whatsappNumber = primaryPhoneContact?.valueE164
-    ? primaryPhoneContact.valueE164.replace(/^\+/, '')
-    : primaryPhoneContact?.value
-      ? primaryPhoneContact.value.replace(/[^\d]/g, '')
-      : null;
 
   const country = client.nationalityIso ? getCountryName(client.nationalityIso, 'en') : null;
   const addedLabel = client.createdAt
@@ -107,52 +93,11 @@ export function ClientDetailHeader({ client }: ClientDetailHeaderProps) {
               </p>
             ) : null}
 
-            <div className="flex flex-wrap items-center gap-1.5 pt-1">
-              {primaryEmail ? (
-                <Button
-                  asChild
-                  variant="outline"
-                  size="sm"
-                  className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                >
-                  <a href={`mailto:${primaryEmail}`} aria-label={`Email ${primaryEmail}`}>
-                    <Mail />
-                    Email
-                  </a>
-                </Button>
-              ) : null}
-              {primaryPhone ? (
-                <Button
-                  asChild
-                  variant="outline"
-                  size="sm"
-                  className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                >
-                  <a href={`tel:${primaryPhone}`} aria-label={`Call ${primaryPhone}`}>
-                    <Phone />
-                    Call
-                  </a>
-                </Button>
-              ) : null}
-              {whatsappNumber ? (
-                <Button
-                  asChild
-                  variant="outline"
-                  size="sm"
-                  className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                >
-                  <a
-                    href={`https://wa.me/${whatsappNumber}`}
-                    target="_blank"
-                    rel="noopener noreferrer"
-                    aria-label={`Message ${primaryPhone} on WhatsApp`}
-                  >
-                    <WhatsAppIcon className="h-4 w-4" />
-                    WhatsApp
-                  </a>
-                </Button>
-              ) : null}
-              {!isArchived && client.clientPortalEnabled === true ? (
+            {/* CM-4: Email/Call/WhatsApp deep-link pills removed at client
+                request. GDPR export moved to the top-right action cluster.
+                Portal-invite stays as the one primary CTA here. */}
+            {!isArchived && client.clientPortalEnabled === true ? (
+              <div className="flex flex-wrap items-center gap-1.5 pt-1">
                 <div className="hidden sm:inline-flex">
                   <PortalInviteButton
                     clientId={client.id}
@@ -160,11 +105,8 @@ export function ClientDetailHeader({ client }: ClientDetailHeaderProps) {
                     defaultEmail={primaryEmail}
                   />
                 </div>
-              ) : null}
-              <div className="hidden sm:inline-flex">
-                <GdprExportButton clientId={client.id} />
               </div>
-            </div>
+            ) : null}
 
             {client.tags && client.tags.length > 0 && (
               <div className="flex flex-wrap gap-1">
@@ -179,6 +121,9 @@ export function ClientDetailHeader({ client }: ClientDetailHeaderProps) {
               right perm) permanently-delete. Destructive actions sit out
               of the primary action flow. */}
           <div className="flex items-start gap-1">
+            {/* CM-4: GDPR export relocated here as a compact icon trigger,
+                alongside reminder/archive/delete. Self-gates on permission. */}
+            <GdprExportButton clientId={client.id} variant="icon" />
             {isArchived && (
               <PermissionGate resource="admin" action="permanently_delete_clients">
                 <button

src/components/clients/client-tabs.tsx

@@ -11,6 +11,7 @@ import { RemindersInline } from '@/components/reminders/reminders-inline';
 import { primaryTimezoneFor } from '@/lib/i18n/timezones';
 import { InlineTagEditor } from '@/components/shared/inline-tag-editor';
 import { NotesList } from '@/components/shared/notes-list';
+import { ProxyCard } from '@/components/shared/proxy-card';
 import type { CountryCode } from '@/lib/i18n/countries';
 import { ClientInterestsTab } from '@/components/clients/client-interests-tab';
 import { ClientPipelineSummary } from '@/components/clients/client-pipeline-summary';
@@ -156,6 +157,9 @@ function OverviewTab({
           <ClientPipelineSummary clientId={clientId} variant="panel" />
         </div>
 
+        {/* CM-9: point-of-contact (default level for the client). */}
+        <ProxyCard entityType="client" entityId={clientId} />
+
         <div className="grid grid-cols-1 md:grid-cols-2 gap-6">
           {/* Personal Info */}
           <div className="space-y-1">

src/components/clients/gdpr-export-button.tsx

@@ -48,14 +48,22 @@ const STATUS_VARIANT: Record<ExportRow['status'], 'secondary' | 'outline' | 'des
   failed: 'destructive',
 };
 
-export function GdprExportButton({ clientId }: { clientId: string }) {
+export function GdprExportButton({
+  clientId,
+  variant = 'button',
+}: {
+  clientId: string;
+  /** `button` = standalone outline button (default). `icon` = compact icon-only
+   *  trigger for the detail-header top-right action cluster (CM-4). */
+  variant?: 'button' | 'icon';
+}) {
   const { can, isSuperAdmin } = usePermissions();
   const qc = useQueryClient();
   const [open, setOpen] = useState(false);
   const [emailToClient, setEmailToClient] = useState(false);
   const [emailOverride, setEmailOverride] = useState('');
 
-  const allowed = isSuperAdmin || can('admin', 'manage_settings');
+  const allowed = isSuperAdmin || can('clients', 'gdpr_export');
 
   const queryKey = ['gdpr-exports', clientId];
   const { data, isLoading } = useQuery<ListResp>({
@@ -110,10 +118,21 @@ export function GdprExportButton({ clientId }: { clientId: string }) {
   return (
     <Dialog open={open} onOpenChange={setOpen}>
       <DialogTrigger asChild>
-        <Button variant="outline" size="sm" className="h-8">
-          <FileDown className="mr-1.5 h-3.5 w-3.5" aria-hidden />
-          GDPR export
-        </Button>
+        {variant === 'icon' ? (
+          <button
+            type="button"
+            aria-label="GDPR export"
+            title="GDPR export"
+            className="shrink-0 rounded-md p-1.5 text-muted-foreground/70 transition-colors hover:bg-foreground/5 hover:text-foreground"
+          >
+            <FileDown className="size-4" aria-hidden />
+          </button>
+        ) : (
+          <Button variant="outline" size="sm" className="h-8">
+            <FileDown className="mr-1.5 h-3.5 w-3.5" aria-hidden />
+            GDPR export
+          </Button>
+        )}
       </DialogTrigger>
       <DialogContent className="max-w-2xl">
         <DialogHeader>

src/components/files/file-preview-dialog.tsx

@@ -104,7 +104,7 @@ export function FilePreviewDialog({
 
   // useQuery replaces the prior useEffect(fetch+setState) pattern. The
   // request is gated on the dialog being open and a fileId being set.
-  const previewQuery = useQuery<{ data: { url: string } }>({
+  const previewQuery = useQuery<{ data: { url: string; mimeType?: string } }>({
     queryKey: ['file-preview', fileId],
     queryFn: () => apiFetch(`/api/v1/files/${fileId}/preview`),
     enabled: open && !!fileId,
@@ -113,7 +113,13 @@ export function FilePreviewDialog({
   const loading = previewQuery.isLoading;
   const error = previewQuery.error ? 'Failed to load preview' : null;
 
-  const kind = previewKindFor(mimeType, fileName);
+  // Prefer the caller-supplied mime, but fall back to the server's resolved
+  // mime (getPreviewUrl returns it). Without this, callers that pass only a
+  // display name (e.g. the EOI tab passing "EOI - <client>") or files whose
+  // stored name lacks a `.pdf` extension (migration-backfilled EOIs) fall
+  // through to the "unknown" surface even though the server knows it's a PDF.
+  const resolvedMime = mimeType ?? previewQuery.data?.data.mimeType;
+  const kind = previewKindFor(resolvedMime, fileName);
 
   return (
     <Dialog open={open} onOpenChange={onOpenChange}>

src/components/inbox/inbox-page-shell.tsx

@@ -8,6 +8,7 @@ import { PageHeader } from '@/components/shared/page-header';
 import { AlertsPageShell } from '@/components/alerts/alerts-page-shell';
 import { ReminderList } from '@/components/reminders/reminder-list';
 import { useAlertCount } from '@/components/alerts/use-alerts';
+import { usePermissions } from '@/hooks/use-permissions';
 
 /**
  * Merged "Inbox" surface - replaces the previously-separate /alerts and
@@ -29,6 +30,11 @@ export function InboxPageShell() {
   const [alertsOpen, setAlertsOpen] = useState(true);
   const [remindersOpen, setRemindersOpen] = useState(true);
   const { data: alertCount } = useAlertCount();
+  // The deal-alert feed (stale interests, overdue signers, …) is gated on
+  // interests.view — operational roles see it; external residential partners
+  // don't. Hide the whole section rather than letting its query 403.
+  const { can } = usePermissions();
+  const canSeeAlerts = can('interests', 'view');
 
   // localStorage hydration on mount - canonical "read from external
   // store" pattern. setState in effect is intentional.
@@ -95,20 +101,22 @@ export function InboxPageShell() {
         ) : null}
       </section>
 
-      <section id="inbox-section-alerts" className="rounded-lg border bg-card shadow-xs">
-        <SectionHeader
-          icon={<ShieldAlert className="size-4 text-muted-foreground" aria-hidden />}
-          label="Alerts"
-          count={activeAlerts}
-          open={alertsOpen}
-          onToggle={toggleAlerts}
-        />
-        {alertsOpen ? (
-          <div className="border-t px-4 pb-4 pt-3">
-            <AlertsPageShell embedded />
-          </div>
-        ) : null}
-      </section>
+      {canSeeAlerts ? (
+        <section id="inbox-section-alerts" className="rounded-lg border bg-card shadow-xs">
+          <SectionHeader
+            icon={<ShieldAlert className="size-4 text-muted-foreground" aria-hidden />}
+            label="Alerts"
+            count={activeAlerts}
+            open={alertsOpen}
+            onToggle={toggleAlerts}
+          />
+          {alertsOpen ? (
+            <div className="border-t px-4 pb-4 pt-3">
+              <AlertsPageShell embedded />
+            </div>
+          ) : null}
+        </section>
+      ) : null}
     </div>
   );
 }

src/components/inquiries/inquiry-columns.tsx

@@ -49,6 +49,13 @@ export const TRIAGE_TONE: Record<InquiryTriageState, string> = {
   dismissed: 'bg-slate-100 text-slate-600',
 };
 
+export const TRIAGE_LABELS: Record<InquiryTriageState, string> = {
+  open: 'Open',
+  assigned: 'Assigned',
+  converted: 'Converted',
+  dismissed: 'Dismissed',
+};
+
 export const INQUIRY_COLUMN_OPTIONS: Array<{ id: string; label: string }> = [
   { id: 'contactEmail', label: 'Email' },
   { id: 'kind', label: 'Type' },
@@ -114,7 +121,7 @@ export function getInquiryColumns({
         const state = row.original.triageState;
         return (
           <div className="flex items-center gap-1.5">
-            <Badge className={TRIAGE_TONE[state]}>{state}</Badge>
+            <Badge className={TRIAGE_TONE[state]}>{TRIAGE_LABELS[state]}</Badge>
             {row.original.convertedInterestId ? (
               <Link
                 href={`/${portSlug}/interests/${row.original.convertedInterestId}`}

src/components/inquiries/inquiry-detail.tsx

@@ -8,8 +8,10 @@ import { DetailLayout, type DetailTab } from '@/components/shared/detail-layout'
 import { DetailNotFound } from '@/components/shared/detail-not-found';
 import { Badge } from '@/components/ui/badge';
 import { apiFetch } from '@/lib/api/client';
+import { usePermissions } from '@/hooks/use-permissions';
 import {
   KIND_LABELS,
+  TRIAGE_LABELS,
   TRIAGE_TONE,
   type InquiryKind,
   type InquiryTriageState,
@@ -49,6 +51,7 @@ function Row({ label, value }: { label: string; value: React.ReactNode }) {
 export function InquiryDetail({ id }: { id: string }) {
   const params = useParams<{ portSlug: string }>();
   const portSlug = params?.portSlug ?? '';
+  const { isSuperAdmin } = usePermissions();
 
   const { data, isLoading, error } = useQuery<InquiryDetailData>({
     queryKey: ['inquiries', id],
@@ -74,6 +77,29 @@ export function InquiryDetail({ id }: { id: string }) {
 
   const p = (data?.payload ?? {}) as Record<string, unknown>;
   const str = (k: string) => (typeof p[k] === 'string' ? (p[k] as string) : '');
+  // Read a payload value that may be a string[] (e.g. residence_types, the
+  // contact form's interest[]) OR a lone string, and present it comma-joined.
+  const list = (k: string): string => {
+    const v = p[k];
+    if (Array.isArray(v)) return v.filter((x): x is string => typeof x === 'string').join(', ');
+    return typeof v === 'string' ? v : '';
+  };
+  // The free-text message a lead left. Website forms use different keys
+  // (contact form -> `comments`; others -> `message`/`comment`), so probe the
+  // common ones and surface it for every inquiry kind.
+  const comment = str('comments') || str('message') || str('comment') || str('notes');
+  // Preferred method of contact (register form: 'email' | 'phone'). Surfaced so
+  // reps honour the lead's stated contact request.
+  const preferredContactRaw = str('method_of_contact').toLowerCase();
+  const preferredContact =
+    preferredContactRaw === 'email'
+      ? 'Email'
+      : preferredContactRaw === 'phone'
+        ? 'Phone call back'
+        : '';
+  const residenceTypes = list('residence_types');
+  // Contact-form "type of interest" (owner/broker/investor/…), stored as an array.
+  const contactInterest = list('interest');
 
   const tabs: DetailTab[] = [
     {
@@ -84,11 +110,20 @@ export function InquiryDetail({ id }: { id: string }) {
           <Row label="Name" value={data?.contactName} />
           <Row label="Email" value={data?.contactEmail} />
           <Row label="Phone" value={str('phone')} />
+          {data?.kind === 'residence_inquiry' ? (
+            <Row label="Residence type(s)" value={residenceTypes} />
+          ) : null}
           {data?.kind === 'residence_inquiry' ? (
             <Row label="Place of residence" value={str('address')} />
           ) : null}
           {data?.kind === 'berth_inquiry' ? <Row label="Berth" value={str('berth')} /> : null}
-          {data?.kind === 'contact_form' ? <Row label="Comments" value={str('comments')} /> : null}
+          {data?.kind === 'contact_form' && contactInterest ? (
+            <Row label="Type of interest" value={contactInterest} />
+          ) : null}
+          {preferredContact ? <Row label="Preferred contact" value={preferredContact} /> : null}
+          {comment ? (
+            <Row label="Message" value={<span className="whitespace-pre-wrap">{comment}</span>} />
+          ) : null}
           <Row label="Type" value={data ? KIND_LABELS[data.kind] : ''} />
           <Row label="Received" value={data ? format(new Date(data.receivedAt), 'PPpp') : ''} />
           <Row label="Source IP" value={data?.sourceIp} />
@@ -107,7 +142,9 @@ export function InquiryDetail({ id }: { id: string }) {
             label="Status"
             value={
               data ? (
-                <Badge className={TRIAGE_TONE[data.triageState]}>{data.triageState}</Badge>
+                <Badge className={TRIAGE_TONE[data.triageState]}>
+                  {TRIAGE_LABELS[data.triageState]}
+                </Badge>
               ) : (
                 ''
               )
@@ -155,7 +192,7 @@ export function InquiryDetail({ id }: { id: string }) {
         </pre>
       ),
     },
-  ];
+  ].filter((tab) => tab.id !== 'payload' || isSuperAdmin);
 
   return (
     <DetailLayout
@@ -166,7 +203,9 @@ export function InquiryDetail({ id }: { id: string }) {
             <div className="flex items-center gap-2">
               <h1 className="text-xl font-semibold">{data?.contactName || '(no name)'}</h1>
               {data ? (
-                <Badge className={TRIAGE_TONE[data.triageState]}>{data.triageState}</Badge>
+                <Badge className={TRIAGE_TONE[data.triageState]}>
+                  {TRIAGE_LABELS[data.triageState]}
+                </Badge>
               ) : null}
             </div>
             <p className="mt-1 text-sm text-muted-foreground">

src/components/interests/interest-detail-header.tsx

@@ -11,14 +11,11 @@ import {
   Trophy,
   XCircle,
   RefreshCcw,
-  Mail,
   MessageSquarePlus,
-  Phone,
   AlarmClock,
   User,
 } from 'lucide-react';
 import { ComposeDialog as ContactLogComposeSheet } from '@/components/interests/interest-contact-log-tab';
-import { WhatsAppIcon } from '@/components/icons/whatsapp';
 import Link from 'next/link';
 
 import { Button } from '@/components/ui/button';
@@ -35,6 +32,7 @@ import { AssignedToChip } from '@/components/interests/assigned-to-chip';
 import { MultiEoiChip } from '@/components/interests/multi-eoi-chip';
 import { DealPulseChip } from '@/components/interests/deal-pulse-chip';
 import { apiFetch } from '@/lib/api/client';
+import { useFeatureFlag } from '@/hooks/use-feature-flag';
 import { formatOutcome } from '@/lib/constants';
 import { deriveInterestBerthLabel } from '@/lib/templates/interest-berth-label';
 import { cn } from '@/lib/utils';
@@ -74,9 +72,9 @@ interface InterestDetailHeaderProps {
     id: string;
     clientId: string;
     clientName: string | null;
-    /** Primary contact channels resolved from the linked client. The header
-     *  uses these to render Email / Call / WhatsApp buttons so the rep
-     *  doesn't have to navigate to the client page just to reach out. */
+    /** Primary contact channels resolved from the linked client. The
+     *  Email/Call/WhatsApp pills were removed (CM-4); these stay on the payload
+     *  for downstream reuse (e.g. proxy comms routing, CM-9). */
     clientPrimaryEmail?: string | null;
     clientPrimaryPhone?: string | null;
     clientPrimaryPhoneE164?: string | null;
@@ -144,21 +142,13 @@ export function InterestDetailHeader({ portSlug, interest }: InterestDetailHeade
   const [logContactOpen, setLogContactOpen] = useState(false);
   const [reminderOpen, setReminderOpen] = useState(false);
   // (Upload-paper-signed-EOI dialog moved to the EOI tab.)
+  // CM-5: assignment UI is hidden when the per-port toggle is off (default).
+  const assignmentEnabled = useFeatureFlag('assignment_enabled', false);
 
   const isArchived = !!interest.archivedAt;
   const outcomeBadge = resolveOutcomeBadge(interest.outcome);
   const isClosed = !!interest.outcome;
 
-  // Contact deep-links - resolved from the linked client's primary channels.
-  // wa.me requires the digits-only E.164 number (no leading "+"); fall back to
-  // stripping non-digits from the display value when the canonical form is
-  // missing.
-  const whatsappNumber = interest.clientPrimaryPhoneE164
-    ? interest.clientPrimaryPhoneE164.replace(/^\+/, '')
-    : interest.clientPrimaryPhone
-      ? interest.clientPrimaryPhone.replace(/[^\d]/g, '')
-      : null;
-
   const reopenMutation = useMutation({
     mutationFn: () =>
       apiFetch(`/api/v1/interests/${interest.id}/outcome`, { method: 'DELETE', body: {} }),
@@ -285,13 +275,15 @@ export function InterestDetailHeader({ portSlug, interest }: InterestDetailHeade
                   {interest.activeReminderCount}
                 </span>
               ) : null}
-              <PermissionGate resource="interests" action="edit">
-                <AssignedToChip
-                  interestId={interest.id}
-                  currentAssignedTo={interest.assignedTo ?? null}
-                  currentAssignedToName={interest.assignedToName ?? null}
-                />
-              </PermissionGate>
+              {assignmentEnabled ? (
+                <PermissionGate resource="interests" action="edit">
+                  <AssignedToChip
+                    interestId={interest.id}
+                    currentAssignedTo={interest.assignedTo ?? null}
+                    currentAssignedToName={interest.assignedToName ?? null}
+                  />
+                </PermissionGate>
+              ) : null}
               <MultiEoiChip interestId={interest.id} />
               <DealPulseChip
                 interest={{
@@ -340,94 +332,38 @@ export function InterestDetailHeader({ portSlug, interest }: InterestDetailHeade
               </div>
             )}
 
-            {/* Contact deep-links - let the rep email / call / WhatsApp the
-                client without leaving the interest workspace. Resolved from
-                the linked client's primary contact channels (server-side
-                fetch in getInterestById). */}
-            {interest.clientPrimaryEmail ||
-            interest.clientPrimaryPhone ||
-            whatsappNumber ||
-            interest.clientId ? (
-              <div className="flex flex-wrap items-center gap-1.5 pt-1">
-                {interest.clientId ? (
-                  <Button
-                    asChild
-                    variant="outline"
-                    size="sm"
-                    className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                  >
-                    <Link
-                      // eslint-disable-next-line @typescript-eslint/no-explicit-any
-                      href={`/${portSlug}/clients/${interest.clientId}` as any}
-                      aria-label="Open client page"
-                    >
-                      <User />
-                      Client page
-                    </Link>
-                  </Button>
-                ) : null}
-                {interest.clientPrimaryEmail ? (
-                  <Button
-                    asChild
-                    variant="outline"
-                    size="sm"
-                    className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                  >
-                    <a
-                      href={`mailto:${interest.clientPrimaryEmail}`}
-                      aria-label={`Email ${interest.clientPrimaryEmail}`}
-                    >
-                      <Mail />
-                      Email
-                    </a>
-                  </Button>
-                ) : null}
-                {interest.clientPrimaryPhone ? (
-                  <Button
-                    asChild
-                    variant="outline"
-                    size="sm"
-                    className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                  >
-                    <a
-                      href={`tel:${interest.clientPrimaryPhone}`}
-                      aria-label={`Call ${interest.clientPrimaryPhone}`}
-                    >
-                      <Phone />
-                      Call
-                    </a>
-                  </Button>
-                ) : null}
-                {whatsappNumber ? (
-                  <Button
-                    asChild
-                    variant="outline"
-                    size="sm"
-                    className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                  >
-                    <a
-                      href={`https://wa.me/${whatsappNumber}`}
-                      target="_blank"
-                      rel="noopener noreferrer"
-                      aria-label={`Message on WhatsApp`}
-                    >
-                      <WhatsAppIcon className="h-4 w-4" />
-                      WhatsApp
-                    </a>
-                  </Button>
-                ) : null}
+            {/* CM-4: Email/Call/WhatsApp deep-links removed at client request.
+                Client-page link + Log-contact action stay - the rep can still
+                jump to the client and record outreach without leaving here. */}
+            <div className="flex flex-wrap items-center gap-1.5 pt-1">
+              {interest.clientId ? (
                 <Button
+                  asChild
                   variant="outline"
                   size="sm"
                   className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
-                  onClick={() => setLogContactOpen(true)}
-                  aria-label="Log a contact for this interest"
                 >
-                  <MessageSquarePlus />
-                  Log contact
+                  <Link
+                    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+                    href={`/${portSlug}/clients/${interest.clientId}` as any}
+                    aria-label="Open client page"
+                  >
+                    <User />
+                    Client page
+                  </Link>
                 </Button>
-              </div>
-            ) : null}
+              ) : null}
+              <Button
+                variant="outline"
+                size="sm"
+                className="h-8 gap-1.5 px-2.5 [&_svg]:size-3.5"
+                onClick={() => setLogContactOpen(true)}
+                aria-label="Log a contact for this interest"
+              >
+                <MessageSquarePlus />
+                Log contact
+              </Button>
+            </div>
           </div>
 
           {/* Top-right actions. Won/Lost are sales-critical and read as text

src/components/interests/interest-eoi-tab.tsx

@@ -868,10 +868,15 @@ function SignedEoiCard({
  * the file in a new tab via the alongside View button for full-screen.
  */
 function SignedPdfPreview({ fileId }: { fileId: string }) {
-  const { data, isLoading, isError } = useQuery<{ data: { url: string; filename: string } }>({
-    queryKey: ['files', fileId, 'download-url'],
+  // Use the PREVIEW endpoint, not /download: /download presigns with the
+  // filename so S3 returns `Content-Disposition: attachment`, which makes the
+  // iframe trigger a file download (blank preview) instead of rendering. The
+  // preview endpoint presigns WITHOUT a filename → inline disposition → the
+  // browser's native PDF viewer renders it in the card.
+  const { data, isLoading, isError } = useQuery<{ data: { url: string; mimeType: string } }>({
+    queryKey: ['files', fileId, 'preview-url'],
     queryFn: () =>
-      apiFetch<{ data: { url: string; filename: string } }>(`/api/v1/files/${fileId}/download`),
+      apiFetch<{ data: { url: string; mimeType: string } }>(`/api/v1/files/${fileId}/preview`),
     // Presigned URL TTLs vary per backend - refresh well before they
     // expire so a long-open card doesn't suddenly 403. 4 minutes is
     // comfortably below the 5-minute MinIO default.

src/components/interests/interest-tabs.tsx

@@ -19,6 +19,7 @@ import {
   AccordionTrigger,
 } from '@/components/ui/accordion';
 import { NotesList } from '@/components/shared/notes-list';
+import { ProxyCard } from '@/components/shared/proxy-card';
 import { InlineEditableField } from '@/components/shared/inline-editable-field';
 import { FieldHistoryProvider, FieldHistoryIcon } from '@/components/shared/field-history';
 import { ClientChannelEditor } from '@/components/clients/client-channel-editor';
@@ -848,7 +849,18 @@ function OverviewTab({
     deposit_paid: 'deposit',
     contract: 'contract',
   };
-  const stageOwnedMilestone = STAGE_TO_MILESTONE[interest.pipelineStage as PipelineStage] ?? null;
+  const stageOwnedMilestoneRaw =
+    STAGE_TO_MILESTONE[interest.pipelineStage as PipelineStage] ?? null;
+  // B2 (2026-06-18): if the stage-owned milestone is already COMPLETE — e.g. a
+  // migrated deal left at stage=eoi with a signed EOI that never auto-advanced —
+  // don't pin it as the current "NEXT STEP". Falling back to null makes phaseFor
+  // use completion ordering, so the signed milestone shows as done/past and the
+  // next incomplete one (Reservation) becomes current. Display-only; the
+  // pipeline_stage column is unchanged.
+  const stageOwnedMilestoneComplete = stageOwnedMilestoneRaw
+    ? milestoneCompletion[stageOwnedMilestoneRaw]
+    : false;
+  const stageOwnedMilestone = stageOwnedMilestoneComplete ? null : stageOwnedMilestoneRaw;
   const stageOwnedIdx = stageOwnedMilestone ? order.indexOf(stageOwnedMilestone) : -1;
   const phaseFor = (k: (typeof order)[number]): Phase => {
     // Stage owns this milestone → always current, never collapsed.
@@ -1122,6 +1134,9 @@ function OverviewTab({
           archivedAt={null}
         />
 
+        {/* CM-9: per-deal point-of-contact (overrides the client's default). */}
+        <ProxyCard entityType="interest" entityId={interestId} />
+
         {/* Qualification checklist  -  surfaces the port's per-port criteria so
           the rep can mark each one confirmed before the deal advances out
           of 'enquiry'. Hidden when the port has no enabled criteria. */}

src/components/interests/linked-berths-list.tsx

@@ -67,6 +67,8 @@ export interface LinkedBerthRow {
   addedBy: string | null;
   addedAt: string;
   notes: string | null;
+  priceOverride: string | null;
+  priceOverrideCurrency: string | null;
   mooringNumber: string | null;
   area: string | null;
   status: string;
@@ -193,6 +195,24 @@ function useRemoveLink(interestId: string) {
   });
 }
 
+// CM-2 Part B: set/clear the deal-specific price override for one berth.
+function useSetBerthPrice(interestId: string) {
+  const qc = useQueryClient();
+  return useMutation({
+    mutationFn: async (args: { berthId: string; price: number | null }) =>
+      apiFetch(`/api/v1/interests/${interestId}/berths/${args.berthId}/price`, {
+        method: 'PUT',
+        body: { price: args.price },
+      }),
+    onSuccess: (_data, args) => {
+      toast.success(args.price == null ? 'Reverted to list price.' : 'Deal price saved.');
+      qc.invalidateQueries({ queryKey: ['interest-berths', interestId] });
+      qc.invalidateQueries({ queryKey: ['interests', interestId] });
+    },
+    onError: (e: Error) => toastError(e),
+  });
+}
+
 // ─── Bypass dialog ──────────────────────────────────────────────────────────
 
 interface BypassDialogProps {
@@ -289,9 +309,20 @@ function LinkedBerthRowItem({
 }: RowProps) {
   const [bypassOpen, setBypassOpen] = useState(false);
   const [confirmRemove, setConfirmRemove] = useState(false);
+  const [priceDraft, setPriceDraft] = useState(row.priceOverride ?? '');
+  const setBerthPrice = useSetBerthPrice(interestId);
   const dims = formatDimensions(row.lengthFt, row.widthFt, row.draftFt);
   const showBypassControl = eoiStatus === 'signed';
 
+  const commitPrice = () => {
+    const raw = priceDraft.replace(/[,\s]/g, '');
+    const next = raw === '' ? null : Number(raw);
+    if (next !== null && (!Number.isFinite(next) || next < 0)) return; // ignore garbage
+    const prev = row.priceOverride == null ? null : Number(row.priceOverride);
+    if (next === prev) return;
+    setBerthPrice.mutate({ berthId: row.berthId, price: next });
+  };
+
   return (
     <div
       className={cn(
@@ -458,6 +489,34 @@ function LinkedBerthRowItem({
         </div>
       </TooltipProvider>
 
+      {/* CM-2 Part B: deal-specific price. Overrides the berth's list price for
+          this interest only; flows into the EOI/document {{berth.price}} token. */}
+      <div className="mt-3 flex flex-wrap items-center gap-3 border-t pt-3">
+        <div className="min-w-0 flex-1 space-y-0.5">
+          <p className="text-sm font-medium">Deal price</p>
+          <p className="text-xs text-muted-foreground">
+            Overrides the berth&apos;s list price for this deal only. Leave blank to use the list
+            price.
+          </p>
+        </div>
+        <div className="flex items-center gap-2">
+          <input
+            type="text"
+            inputMode="numeric"
+            className="w-36 rounded-md border px-2 py-1 text-sm tabular-nums"
+            placeholder="List price"
+            value={priceDraft}
+            disabled={isPending || setBerthPrice.isPending}
+            onChange={(e) => setPriceDraft(e.target.value)}
+            onBlur={commitPrice}
+            aria-label={`Deal price for ${row.mooringNumber ?? row.berthId}`}
+          />
+          {row.priceOverrideCurrency ? (
+            <span className="text-xs text-muted-foreground">{row.priceOverrideCurrency}</span>
+          ) : null}
+        </div>
+      </div>
+
       {showBypassControl ? (
         // Bypass section reads as a third toggle-style row: label + description
         // on the left, action button inline with the description so it doesn't

src/components/layout/app-shell.tsx

@@ -1,8 +1,10 @@
 'use client';
 
 import { useEffect, useState, type ComponentProps, type ReactNode } from 'react';
+import { usePathname, useRouter } from 'next/navigation';
 
 import { cn } from '@/lib/utils';
+import { usePermissions } from '@/hooks/use-permissions';
 import { Sidebar } from '@/components/layout/sidebar';
 import { Topbar } from '@/components/layout/topbar';
 import { NavigationHistoryTracker } from '@/components/layout/navigation-history-tracker';
@@ -112,6 +114,30 @@ export function AppShell({
   const currentPortId = useUIStore((s) => s.currentPortId);
   const logoUrl = currentPortSlug ? portLogoUrls[currentPortSlug] : null;
 
+  // Residential lockdown: a residential-only user (residential access, no
+  // marina `clients.view`) must never see marina pages — including the marina
+  // dashboard. The API already 403s their data; this guard blocks the *routes*,
+  // redirecting any non-residential path to their residential home. Personal
+  // surfaces (settings, inbox) stay reachable.
+  const pathname = usePathname();
+  const router = useRouter();
+  const { can } = usePermissions();
+  const residentialOnly =
+    !isSuperAdmin && can('residential_clients', 'view') && !can('clients', 'view');
+  useEffect(() => {
+    if (!residentialOnly || !pathname) return;
+    const [portSeg, ...rest] = pathname.split('/').filter(Boolean);
+    const sub = rest.join('/');
+    const allowed =
+      sub === '' ||
+      sub.startsWith('residential') ||
+      sub.startsWith('settings') ||
+      sub.startsWith('inbox');
+    if (!allowed && portSeg) {
+      router.replace(`/${portSeg}/residential/clients`);
+    }
+  }, [residentialOnly, pathname, router]);
+
   useEffect(() => {
     const mqMobile = window.matchMedia(MOBILE_QUERY);
     const mqTablet = window.matchMedia(TABLET_QUERY);

src/components/layout/mobile/mobile-bottom-tabs.tsx

@@ -2,9 +2,10 @@
 
 import Link from 'next/link';
 import { usePathname } from 'next/navigation';
-import { Anchor, LayoutDashboard, Menu, Search, Users } from 'lucide-react';
+import { Anchor, ClipboardList, LayoutDashboard, Menu, Search, Users } from 'lucide-react';
 
 import { cn } from '@/lib/utils';
+import { usePermissions } from '@/hooks/use-permissions';
 
 type TabSpec = {
   label: string;
@@ -12,16 +13,21 @@ type TabSpec = {
   segment: string; // route segment after /[portSlug]/
 };
 
-// Left-of-center: Dashboard, Clients. Right-of-center: Berths, More.
-// Search occupies the center slot. Documents demoted to the MoreSheet -
-// reps reach docs less often than berths during a walking inventory check,
-// and pinned-to-client documents are accessed via the client detail anyway.
-const TABS_LEFT: TabSpec[] = [
+// Marina users: Dashboard, Clients | Berths. Search center, More right.
+const MARINA_TABS_LEFT: TabSpec[] = [
   { label: 'Dashboard', icon: LayoutDashboard, segment: 'dashboard' },
   { label: 'Clients', icon: Users, segment: 'clients' },
 ];
+const MARINA_TABS_RIGHT: TabSpec[] = [{ label: 'Berths', icon: Anchor, segment: 'berths' }];
 
-const TABS_RIGHT: TabSpec[] = [{ label: 'Berths', icon: Anchor, segment: 'berths' }];
+// Residential-only users (e.g. residential partners) never have marina access,
+// so the bottom tabs mirror their residential-only sidebar instead of showing
+// Clients/Berths they 403 on (matches the AppShell route lockdown).
+const RESIDENTIAL_TABS_LEFT: TabSpec[] = [
+  { label: 'Clients', icon: Users, segment: 'residential/clients' },
+  { label: 'Interests', icon: ClipboardList, segment: 'residential/interests' },
+];
+const RESIDENTIAL_TABS_RIGHT: TabSpec[] = [];
 
 interface MobileBottomTabsProps {
   onMoreClick: () => void;
@@ -31,6 +37,11 @@ interface MobileBottomTabsProps {
 export function MobileBottomTabs({ onMoreClick, onSearchClick }: MobileBottomTabsProps) {
   const pathname = usePathname();
   const portSlug = pathname.split('/').filter(Boolean)[0] ?? 'port-nimara';
+  const { can, isSuperAdmin } = usePermissions();
+  const residentialOnly =
+    !isSuperAdmin && can('residential_clients', 'view') && !can('clients', 'view');
+  const tabsLeft = residentialOnly ? RESIDENTIAL_TABS_LEFT : MARINA_TABS_LEFT;
+  const tabsRight = residentialOnly ? RESIDENTIAL_TABS_RIGHT : MARINA_TABS_RIGHT;
 
   function isActive(segment: string): boolean {
     return pathname.startsWith(`/${portSlug}/${segment}`);
@@ -46,7 +57,7 @@ export function MobileBottomTabs({ onMoreClick, onSearchClick }: MobileBottomTab
         'flex items-end',
       )}
     >
-      {TABS_LEFT.map((tab) => (
+      {tabsLeft.map((tab) => (
         <NavTab key={tab.segment} tab={tab} portSlug={portSlug} active={isActive(tab.segment)} />
       ))}
 
@@ -60,7 +71,7 @@ export function MobileBottomTabs({ onMoreClick, onSearchClick }: MobileBottomTab
         <span className="relative font-medium">Search</span>
       </button>
 
-      {TABS_RIGHT.map((tab) => (
+      {tabsRight.map((tab) => (
         <NavTab key={tab.segment} tab={tab} portSlug={portSlug} active={isActive(tab.segment)} />
       ))}
 

src/components/layout/mobile/mobile-topbar.tsx

@@ -9,9 +9,9 @@ import { useMobileChrome } from './mobile-layout-provider';
 
 /**
  * Fixed mobile topbar (56px + safe-area top inset). Marina-editorial premium:
- * deep-navy gradient surface with white type, the brand "PN" mark on the
- * left when there's no back affordance, and a soft glow shadow underneath
- * for depth instead of a hard divider line.
+ * deep-navy gradient surface with white type, a back arrow on the left when
+ * there's a back affordance (otherwise a balancing spacer), and a soft glow
+ * shadow underneath for depth instead of a hard divider line.
  *
  * Slots: title (auto-truncating), back arrow, primary action - all driven by
  * `useMobileChrome()` from the active page. When no page has set a title the
@@ -47,17 +47,6 @@ export function MobileTopbar() {
     portTitle ||
     'CRM';
 
-  // Brand-mark initials derived from the port slug
-  // ("port-nimara" → "PN", "marina-alpha" → "MA"). Cheap, self-contained,
-  // no extra DB round-trip.
-  const initials = portSlug
-    ? portSlug
-        .split('-')
-        .map((part) => part[0]?.toUpperCase() ?? '')
-        .join('')
-        .slice(0, 2)
-    : 'CR';
-
   return (
     <header
       className={cn(
@@ -71,15 +60,10 @@ export function MobileTopbar() {
       {backTarget ? (
         <BackButton variant="mobile" />
       ) : (
-        <div
-          aria-label={portTitle || 'Home'}
-          className={cn(
-            'size-9 shrink-0 rounded-lg flex items-center justify-center',
-            'bg-[#3a7bc8] shadow-[inset_0_1px_0_rgba(255,255,255,0.18),0_1px_2px_rgba(0,0,0,0.25)]',
-          )}
-        >
-          <span className="text-white font-bold text-[13px] tracking-tight">{initials}</span>
-        </div>
+        // No back affordance on top-level pages. Render an empty spacer the
+        // same width as the right-hand action slot so the centered title
+        // stays optically centered (the brand "PN" mark was removed here).
+        <div className="size-11 shrink-0" aria-hidden />
       )}
 
       <h1

src/components/layout/sidebar.tsx

@@ -7,6 +7,7 @@ import { usePathname } from 'next/navigation';
 import {
   LayoutDashboard,
   Users,
+  UsersRound,
   Bookmark,
   Anchor,
   KeyRound,
@@ -113,6 +114,7 @@ function buildNavSections(portSlug: string | undefined): NavSection[] {
       items: [
         { href: `${base}/dashboard`, label: 'Dashboard', icon: LayoutDashboard },
         { href: `${base}/clients`, label: 'Clients', icon: Users },
+        { href: `${base}/client-groups`, label: 'Client Groups', icon: UsersRound },
         { href: `${base}/yachts`, label: 'Yachts', icon: Ship },
         { href: `${base}/companies`, label: 'Companies', icon: Building2 },
         { href: `${base}/interests`, label: 'Interests', icon: Bookmark },

src/components/residential/residential-interest-detail.tsx

@@ -20,6 +20,7 @@ interface ResidentialInterest {
   source: string | null;
   notes: string | null;
   preferences: string | null;
+  residenceType: string | null;
   assignedTo: string | null;
   client: { id: string; fullName: string } | null;
 }

src/components/residential/residential-interest-tabs.tsx

@@ -7,7 +7,9 @@ import { InlineEditableField } from '@/components/shared/inline-editable-field';
 import { NotesList } from '@/components/shared/notes-list';
 import { EntityActivityFeed } from '@/components/shared/entity-activity-feed';
 import { apiFetch } from '@/lib/api/client';
+import { useFeatureFlag } from '@/hooks/use-feature-flag';
 import { SOURCES } from '@/lib/constants';
+import { RESIDENCE_TYPES } from '@/lib/validators/residential';
 
 interface ResidentialInterest {
   id: string;
@@ -16,6 +18,7 @@ interface ResidentialInterest {
   source: string | null;
   notes: string | null;
   preferences: string | null;
+  residenceType: string | null;
   assignedTo: string | null;
 }
 
@@ -27,6 +30,7 @@ interface Args {
 }
 
 const SOURCE_OPTIONS = SOURCES.map((s) => ({ value: s.value, label: s.label }));
+const RESIDENCE_TYPE_OPTIONS = RESIDENCE_TYPES.map((t) => ({ value: t, label: t }));
 
 function Row({ label, children }: { label: string; children: React.ReactNode }) {
   return (
@@ -95,6 +99,8 @@ function OverviewTab({
   stageOptions: Array<{ value: string; label: string }>;
 }) {
   const update = useInterestPatch(interestId);
+  // CM-5: residential assignment row hidden when the per-port toggle is off.
+  const assignmentEnabled = useFeatureFlag('assignment_enabled', false);
   const save = (field: string) => async (next: string | null) => {
     await update.mutateAsync({ [field]: next });
   };
@@ -105,6 +111,7 @@ function OverviewTab({
   }>({
     queryKey: ['residential-assignable-users'],
     queryFn: () => apiFetch('/api/v1/residential/assignable-users'),
+    enabled: assignmentEnabled,
   });
   const assigneeOptions = (assignableUsers?.data ?? []).map((u) => ({
     value: u.id,
@@ -132,19 +139,30 @@ function OverviewTab({
               onSave={save('source')}
             />
           </Row>
-          <Row label="Assigned to">
-            <InlineEditableField
-              variant="select"
-              options={assigneeOptions}
-              value={interest.assignedTo}
-              onSave={save('assignedTo')}
-              placeholder="Unassigned"
-            />
-          </Row>
+          {assignmentEnabled ? (
+            <Row label="Assigned to">
+              <InlineEditableField
+                variant="select"
+                options={assigneeOptions}
+                value={interest.assignedTo}
+                onSave={save('assignedTo')}
+                placeholder="Unassigned"
+              />
+            </Row>
+          ) : null}
         </div>
 
         <div className="space-y-1">
           <h3 className="text-sm font-medium mb-2">Details</h3>
+          <Row label="Residence type">
+            <InlineEditableField
+              variant="select"
+              options={RESIDENCE_TYPE_OPTIONS}
+              value={interest.residenceType}
+              onSave={save('residenceType')}
+              placeholder="Not set"
+            />
+          </Row>
           <Row label="Preferences">
             <InlineEditableField
               variant="textarea"

src/components/scan/scan-shell.tsx

@@ -320,9 +320,11 @@ interface ScanShellProps {
    *  imagery. */
   logoUrl?: string | null;
   portName?: string | null;
+  /** CM-6: when true, skip ALL parsing - open an empty form for manual entry. */
+  manualEntry?: boolean;
 }
 
-export function ScanShell({ logoUrl, portName }: ScanShellProps = {}) {
+export function ScanShell({ logoUrl, portName, manualEntry = false }: ScanShellProps = {}) {
   const router = useRouter();
   const portSlug = useUIStore((s) => s.currentPortSlug);
   const fileRef = useRef<HTMLInputElement>(null);
@@ -351,6 +353,26 @@ export function ScanShell({ logoUrl, portName }: ScanShellProps = {}) {
     if (imagePreview) URL.revokeObjectURL(imagePreview);
     setImagePreview(URL.createObjectURL(file));
     setCurrentFile(file);
+
+    // CM-6: manual-entry mode - the port admin disabled scanning. Skip
+    // Tesseract AND the server call entirely; go straight to an empty form.
+    if (manualEntry) {
+      setState({
+        kind: 'verify',
+        parsed: {
+          establishment: null,
+          date: null,
+          amount: null,
+          currency: null,
+          lineItems: [],
+          confidence: 0,
+        },
+        source: 'manual',
+        reason: 'manual-mode',
+      });
+      return;
+    }
+
     setState({ kind: 'processing', engine: 'tesseract' });
 
     // Always run Tesseract first - it's free, on-device, and gives us a

src/components/shared/proxy-card.tsx

@@ -0,0 +1,249 @@
+'use client';
+
+import { useState } from 'react';
+import { useMutation, useQuery, useQueryClient } from '@tanstack/react-query';
+import { Mail, Phone, UserCheck, UserPlus } from 'lucide-react';
+import { toast } from 'sonner';
+
+import { Button } from '@/components/ui/button';
+import { Input } from '@/components/ui/input';
+import { Label } from '@/components/ui/label';
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from '@/components/ui/dialog';
+import { usePermissions } from '@/hooks/use-permissions';
+import { apiFetch } from '@/lib/api/client';
+import { toastError } from '@/lib/api/toast-error';
+
+type ProxyEntityType = 'client' | 'interest' | 'yacht';
+
+interface Proxy {
+  id: string;
+  name: string;
+  email: string | null;
+  phone: string | null;
+  relationship: string | null;
+  notes: string | null;
+}
+
+const RESOURCE: Record<ProxyEntityType, 'clients' | 'interests' | 'yachts'> = {
+  client: 'clients',
+  interest: 'interests',
+  yacht: 'yachts',
+};
+
+/**
+ * CM-9: point-of-contact ("proxy") panel for a client / interest / yacht detail
+ * page. Reads + edits the per-entity proxy via the entity's sub-resource route.
+ */
+export function ProxyCard({
+  entityType,
+  entityId,
+}: {
+  entityType: ProxyEntityType;
+  entityId: string;
+}) {
+  const { can } = usePermissions();
+  const canManage = can(RESOURCE[entityType], 'edit');
+  const qc = useQueryClient();
+  const base = `/api/v1/${RESOURCE[entityType]}/${entityId}/proxy`;
+  const queryKey = ['proxy', entityType, entityId];
+
+  const { data } = useQuery<{ data: Proxy | null }>({
+    queryKey,
+    queryFn: () => apiFetch(base),
+  });
+  const proxy = data?.data ?? null;
+
+  const [open, setOpen] = useState(false);
+
+  const remove = useMutation({
+    mutationFn: () => apiFetch(base, { method: 'DELETE' }),
+    onSuccess: () => {
+      toast.success('Point of contact removed');
+      qc.invalidateQueries({ queryKey });
+    },
+    onError: (err) => toastError(err),
+  });
+
+  return (
+    <div className="rounded-xl border border-border bg-card p-4">
+      <div className="mb-2 flex items-center justify-between">
+        <h3 className="inline-flex items-center gap-1.5 text-sm font-semibold text-foreground">
+          <UserCheck className="h-4 w-4 text-muted-foreground" aria-hidden />
+          Point of contact
+        </h3>
+        {canManage ? (
+          <Button variant="ghost" size="sm" className="h-7" onClick={() => setOpen(true)}>
+            {proxy ? (
+              'Edit'
+            ) : (
+              <>
+                <UserPlus className="me-1 h-3.5 w-3.5" aria-hidden />
+                Add
+              </>
+            )}
+          </Button>
+        ) : null}
+      </div>
+
+      {proxy ? (
+        <div className="space-y-1 text-sm">
+          <p className="font-medium text-foreground">
+            {proxy.name}
+            {proxy.relationship ? (
+              <span className="ms-2 text-xs font-normal text-muted-foreground">
+                {proxy.relationship}
+              </span>
+            ) : null}
+          </p>
+          {proxy.email ? (
+            <a
+              href={`mailto:${proxy.email}`}
+              className="inline-flex items-center gap-1.5 text-muted-foreground hover:text-foreground"
+            >
+              <Mail className="h-3.5 w-3.5" aria-hidden />
+              {proxy.email}
+            </a>
+          ) : null}
+          {proxy.phone ? (
+            <p className="inline-flex items-center gap-1.5 text-muted-foreground">
+              <Phone className="h-3.5 w-3.5" aria-hidden />
+              {proxy.phone}
+            </p>
+          ) : null}
+          {proxy.notes ? <p className="text-xs text-muted-foreground">{proxy.notes}</p> : null}
+          {canManage ? (
+            <button
+              type="button"
+              onClick={() => remove.mutate()}
+              disabled={remove.isPending}
+              className="pt-1 text-xs text-destructive hover:underline disabled:opacity-50"
+            >
+              Remove
+            </button>
+          ) : null}
+        </div>
+      ) : (
+        <p className="text-sm text-muted-foreground">
+          No proxy set — comms go to the {entityType} directly.
+        </p>
+      )}
+
+      {open ? (
+        <ProxyDialog
+          open={open}
+          onOpenChange={setOpen}
+          base={base}
+          existing={proxy}
+          entityType={entityType}
+          onSaved={() => qc.invalidateQueries({ queryKey })}
+        />
+      ) : null}
+    </div>
+  );
+}
+
+function ProxyDialog({
+  open,
+  onOpenChange,
+  base,
+  existing,
+  entityType,
+  onSaved,
+}: {
+  open: boolean;
+  onOpenChange: (v: boolean) => void;
+  base: string;
+  existing: Proxy | null;
+  entityType: ProxyEntityType;
+  onSaved: () => void;
+}) {
+  const [name, setName] = useState(existing?.name ?? '');
+  const [email, setEmail] = useState(existing?.email ?? '');
+  const [phone, setPhone] = useState(existing?.phone ?? '');
+  const [relationship, setRelationship] = useState(existing?.relationship ?? '');
+  const [notes, setNotes] = useState(existing?.notes ?? '');
+  // State seeds from `existing` at mount; the dialog is remounted on each open
+  // (the parent renders it conditionally), so no reseed effect is needed.
+
+  const save = useMutation({
+    mutationFn: () =>
+      apiFetch(base, {
+        method: 'PUT',
+        body: { name: name.trim(), email, phone, relationship, notes },
+      }),
+    onSuccess: () => {
+      toast.success('Point of contact saved');
+      onSaved();
+      onOpenChange(false);
+    },
+    onError: (err) => toastError(err),
+  });
+
+  return (
+    <Dialog open={open} onOpenChange={onOpenChange}>
+      <DialogContent>
+        <DialogHeader>
+          <DialogTitle>Point of contact</DialogTitle>
+          <DialogDescription>
+            A person who acts as the point of contact for this {entityType}. Used to address
+            outbound comms.
+          </DialogDescription>
+        </DialogHeader>
+        <div className="space-y-3">
+          <div className="space-y-1.5">
+            <Label htmlFor="proxy-name">Name</Label>
+            <Input
+              id="proxy-name"
+              value={name}
+              onChange={(e) => setName(e.target.value)}
+              autoFocus
+            />
+          </div>
+          <div className="grid grid-cols-1 gap-3 sm:grid-cols-2">
+            <div className="space-y-1.5">
+              <Label htmlFor="proxy-email">Email</Label>
+              <Input
+                id="proxy-email"
+                type="email"
+                value={email}
+                onChange={(e) => setEmail(e.target.value)}
+              />
+            </div>
+            <div className="space-y-1.5">
+              <Label htmlFor="proxy-phone">Phone</Label>
+              <Input id="proxy-phone" value={phone} onChange={(e) => setPhone(e.target.value)} />
+            </div>
+          </div>
+          <div className="space-y-1.5">
+            <Label htmlFor="proxy-rel">Relationship (optional)</Label>
+            <Input
+              id="proxy-rel"
+              placeholder="e.g. broker, spouse, assistant, legal"
+              value={relationship}
+              onChange={(e) => setRelationship(e.target.value)}
+            />
+          </div>
+          <div className="space-y-1.5">
+            <Label htmlFor="proxy-notes">Notes (optional)</Label>
+            <Input id="proxy-notes" value={notes} onChange={(e) => setNotes(e.target.value)} />
+          </div>
+        </div>
+        <DialogFooter>
+          <Button variant="ghost" onClick={() => onOpenChange(false)}>
+            Cancel
+          </Button>
+          <Button onClick={() => save.mutate()} disabled={!name.trim() || save.isPending}>
+            Save
+          </Button>
+        </DialogFooter>
+      </DialogContent>
+    </Dialog>
+  );
+}

src/components/yachts/yacht-card.tsx

@@ -102,9 +102,11 @@ export function YachtCard({ yacht, portSlug, onEdit, onArchive }: YachtCardProps
             <span aria-hidden className="block h-9 w-9 shrink-0" />
           </div>
 
-          {/* Owner subtitle */}
+          {/* Owner subtitle. `flex min-w-0` (not inline-flex) so a long owner
+              name truncates within the card instead of overflowing ~11px on
+              the narrowest mobile widths (R2). */}
           {yacht.currentOwnerName ? (
-            <p className="mt-0.5 inline-flex items-center gap-1 truncate text-sm text-muted-foreground">
+            <p className="mt-0.5 flex min-w-0 items-center gap-1 text-sm text-muted-foreground">
               <OwnerIcon className="h-3.5 w-3.5 shrink-0 text-muted-foreground/70" aria-hidden />
               <span className="truncate">{yacht.currentOwnerName}</span>
             </p>

src/components/yachts/yacht-tabs.tsx

@@ -12,6 +12,7 @@ import { TenancyCreateDialog } from '@/components/tenancies/tenancy-create-dialo
 import { InlineEditableField } from '@/components/shared/inline-editable-field';
 import { FieldHistoryProvider, FieldHistoryIcon } from '@/components/shared/field-history';
 import { InlineTagEditor } from '@/components/shared/inline-tag-editor';
+import { ProxyCard } from '@/components/shared/proxy-card';
 import { NotesList } from '@/components/shared/notes-list';
 import { EntityActivityFeed } from '@/components/shared/entity-activity-feed';
 import { TenancyList, type TenancyRow } from '@/components/tenancies/tenancy-list';
@@ -176,6 +177,10 @@ function OverviewTab({
   return (
     <FieldHistoryProvider scope={{ type: 'yacht', id: yachtId }}>
       <div className="grid grid-cols-1 md:grid-cols-2 gap-6">
+        {/* CM-9: per-vessel point-of-contact (overrides interest + client). */}
+        <div className="md:col-span-2">
+          <ProxyCard entityType="yacht" entityId={yachtId} />
+        </div>
         {/* Identity */}
         <div className="space-y-1">
           <h3 className="text-sm font-medium mb-2">Identity</h3>

src/hooks/use-onboarding-status.ts

@@ -27,8 +27,11 @@ export interface OnboardingStatusPayload {
  * and the admin checklist summary. Cached for 60s so all three surfaces
  * share a single fetch on first paint.
  *
- * Pass `enabled=false` to skip the network call (e.g. when the current
- * user isn't a super_admin and the surface won't render anyway).
+ * Defaults to OFF: the endpoint is admin-only (admin.manage_settings), so
+ * callers must opt in with `enabled: true` once they've confirmed the user is
+ * a super_admin. This prevents a transient 403 (e.g. a stale `isSuperAdmin`
+ * during permission hydration) from firing the privileged request for
+ * non-admins.
  */
 export function useOnboardingStatus(opts: { enabled?: boolean } = {}) {
   return useQuery<OnboardingStatusPayload>({
@@ -38,7 +41,7 @@ export function useOnboardingStatus(opts: { enabled?: boolean } = {}) {
         (r) => r.data,
       ),
     staleTime: 60_000,
-    enabled: opts.enabled ?? true,
+    enabled: opts.enabled === true,
     retry: false,
   });
 }

src/lib/api/proxy-route-handlers.ts

@@ -0,0 +1,56 @@
+/**
+ * CM-9: shared GET/PUT/DELETE handlers for the per-entity proxy sub-resource
+ * (`/api/v1/{clients|interests|yachts}/[id]/proxy`). Each entity's route.ts
+ * binds these with its own permission resource so we reuse existing
+ * clients/interests/yachts gating instead of a new permission.
+ */
+
+import { NextResponse } from 'next/server';
+
+import { type RouteHandler } from '@/lib/api/helpers';
+import { parseBody } from '@/lib/api/route-helpers';
+import { errorResponse } from '@/lib/errors';
+import { clearProxy, getProxy, setProxy } from '@/lib/services/proxies.service';
+import { setProxySchema, type ProxyEntityType } from '@/lib/validators/proxies';
+
+export function makeProxyHandlers(entityType: ProxyEntityType) {
+  const getHandler: RouteHandler = async (req, ctx, params) => {
+    try {
+      const proxy = await getProxy(ctx.portId, entityType, params.id!);
+      return NextResponse.json({ data: proxy });
+    } catch (error) {
+      return errorResponse(error);
+    }
+  };
+
+  const putHandler: RouteHandler = async (req, ctx, params) => {
+    try {
+      const body = await parseBody(req, setProxySchema);
+      const proxy = await setProxy(ctx.portId, entityType, params.id!, body, {
+        userId: ctx.userId,
+        portId: ctx.portId,
+        ipAddress: ctx.ipAddress,
+        userAgent: ctx.userAgent,
+      });
+      return NextResponse.json({ data: proxy });
+    } catch (error) {
+      return errorResponse(error);
+    }
+  };
+
+  const deleteHandler: RouteHandler = async (req, ctx, params) => {
+    try {
+      await clearProxy(ctx.portId, entityType, params.id!, {
+        userId: ctx.userId,
+        portId: ctx.portId,
+        ipAddress: ctx.ipAddress,
+        userAgent: ctx.userAgent,
+      });
+      return new NextResponse(null, { status: 204 });
+    } catch (error) {
+      return errorResponse(error);
+    }
+  };
+
+  return { getHandler, putHandler, deleteHandler };
+}

src/lib/auth/account-setup-email.ts

@@ -0,0 +1,62 @@
+import type { BrandingShell } from '@/lib/email/shell';
+
+import { consumePendingWelcome } from './pending-welcome';
+
+interface AuthBranding {
+  appName?: string | null;
+  logoUrl?: string | null;
+  backgroundUrl?: string | null;
+}
+
+/**
+ * Builds the email body for better-auth's `sendResetPassword` callback,
+ * choosing between two framings of the same set-password link:
+ *
+ *   - a unique **welcome** email when the recipient was flagged by the admin
+ *     "create user" flow (a brand-new user has nothing to reset), or
+ *   - the standard **password-reset** email for genuine self-service resets.
+ *
+ * Pure aside from rendering — no SMTP, no DB — so the welcome-vs-reset routing
+ * is directly unit-testable.
+ */
+export async function buildAccountPasswordEmail(opts: {
+  email: string;
+  name?: string | null;
+  url: string;
+  appName: string;
+  authBranding: AuthBranding | null;
+}): Promise<{ subject: string; html: string; text: string }> {
+  const emailBranding: BrandingShell | null = opts.authBranding
+    ? {
+        logoUrl: opts.authBranding.logoUrl ?? null,
+        backgroundUrl: opts.authBranding.backgroundUrl ?? null,
+        primaryColor: null,
+        emailHeaderHtml: null,
+        emailFooterHtml: null,
+      }
+    : null;
+
+  if (consumePendingWelcome(opts.email)) {
+    const { crmWelcomeEmail } = await import('@/lib/email/templates/crm-welcome');
+    return crmWelcomeEmail(
+      { link: opts.url, recipientName: opts.name ?? undefined, appName: opts.appName },
+      { branding: emailBranding },
+    );
+  }
+
+  const { renderShell, safeUrl } = await import('@/lib/email/shell');
+  const subject = `Reset your ${opts.appName} password`;
+  const safeName = (opts.name || 'there').replace(/[<>&]/g, '');
+  const body = `
+    <p style="margin-bottom:16px;">Hi ${safeName},</p>
+    <p style="margin-bottom:16px;">You requested a password reset for your ${opts.appName} account.</p>
+    <p style="margin-bottom:16px;">
+      <a href="${safeUrl(opts.url)}" style="color:#2563eb;font-weight:600;">Click here to set a new password</a>
+      - the link expires in 1 hour.
+    </p>
+    <p style="color:#64748b;">If you didn't request this, you can safely ignore this email.</p>
+  `;
+  const html = renderShell({ title: subject, body, branding: emailBranding });
+  const text = `Reset your password: ${opts.url}`;
+  return { subject, html, text };
+}

src/lib/auth/index.ts

@@ -77,42 +77,28 @@ function buildAuth() {
       // through the shared SMTP infra so EMAIL_REDIRECT_TO honours it
       // in dev.
       sendResetPassword: async ({ user, url }) => {
-        const [{ sendEmail }, { renderShell, safeUrl }, { resolveAuthShellBranding }] =
+        const [{ sendEmail }, { resolveAuthShellBranding }, { buildAccountPasswordEmail }] =
           await Promise.all([
             import('@/lib/email'),
-            import('@/lib/email/shell'),
             import('@/lib/email/auth-shell-branding'),
+            import('@/lib/auth/account-setup-email'),
           ]);
 
         const branding = await resolveAuthShellBranding();
         const appName = branding?.appName ?? 'CRM';
-        const subject = `Reset your ${appName} password`;
-        const safeName = (user.name || 'there').replace(/[<>&]/g, '');
-        const body = `
-          <p style="margin-bottom:16px;">Hi ${safeName},</p>
-          <p style="margin-bottom:16px;">You requested a password reset for your ${appName} account.</p>
-          <p style="margin-bottom:16px;">
-            <a href="${safeUrl(url)}" style="color:#2563eb;font-weight:600;">Click here to set a new password</a>
-            - the link expires in 1 hour.
-          </p>
-          <p style="color:#64748b;">If you didn't request this, you can safely ignore this email.</p>
-        `;
 
-        const html = renderShell({
-          title: subject,
-          body,
-          branding: branding
-            ? {
-                logoUrl: branding.logoUrl,
-                backgroundUrl: branding.backgroundUrl,
-                primaryColor: null,
-                emailHeaderHtml: null,
-                emailFooterHtml: null,
-              }
-            : null,
+        // Admin-created users ride the same reset-token machinery but should
+        // receive a welcome email, not a "you requested a reset" one — the
+        // create-user service marks them just before triggering this. The
+        // builder picks welcome-vs-reset and renders accordingly.
+        const mail = await buildAccountPasswordEmail({
+          email: user.email,
+          name: user.name,
+          url,
+          appName,
+          authBranding: branding,
         });
-        const text = `Reset your password: ${url}`;
-        await sendEmail(user.email, subject, html, undefined, text);
+        await sendEmail(user.email, mail.subject, mail.html, undefined, mail.text);
       },
     },
 

src/lib/auth/pending-welcome.ts

@@ -0,0 +1,29 @@
+/**
+ * Bridges the admin "create user" flow to better-auth's single
+ * `sendResetPassword` callback.
+ *
+ * A brand-new admin-created user is provisioned with a throwaway password and
+ * then sent a set-password link via better-auth's password-reset machinery — but
+ * the *email* should read as a welcome, not a "you requested a reset". better-auth
+ * exposes only one `sendResetPassword` callback (no per-call context), so the
+ * create-user service marks the recipient here immediately before triggering the
+ * reset; the callback consumes the mark and renders the welcome email instead.
+ *
+ * Mark and consume happen in the same process within a single synchronous
+ * request flow (`createUser` awaits `requestPasswordReset`, which awaits the
+ * callback), so this module-level set is safe — it is never read across requests.
+ * Keyed by lowercased email; distinct recipients never collide.
+ */
+const pendingWelcome = new Set<string>();
+
+export function markPendingWelcome(email: string): void {
+  pendingWelcome.add(email.toLowerCase());
+}
+
+/** Returns true (and clears the mark) when this email was flagged as a welcome. */
+export function consumePendingWelcome(email: string): boolean {
+  const key = email.toLowerCase();
+  const had = pendingWelcome.has(key);
+  pendingWelcome.delete(key);
+  return had;
+}

src/lib/auth/permissions.ts

@@ -21,7 +21,7 @@ export type PermissionAction<R extends PermissionResource> = keyof RolePermissio
  * (audit finding L23).
  */
 export const PERMISSION_CATALOG = {
-  clients: ['view', 'create', 'edit', 'delete', 'merge', 'export'],
+  clients: ['view', 'create', 'edit', 'delete', 'merge', 'export', 'gdpr_export'],
   interests: [
     'view',
     'create',
@@ -70,6 +70,7 @@ export const PERMISSION_CATALOG = {
   residential_clients: ['view', 'create', 'edit', 'delete'],
   residential_interests: ['view', 'create', 'edit', 'delete', 'change_stage'],
   inquiries: ['view', 'manage'],
+  client_groups: ['view', 'manage'],
 } as const satisfies {
   [R in PermissionResource]: ReadonlyArray<PermissionAction<R> & string>;
 };

src/lib/constants.ts

@@ -332,13 +332,27 @@ export function formatSource(source: string | null | undefined): string | null {
 export const ROLE_LABELS: Record<string, string> = {
   super_admin: 'Super Admin',
   director: 'Director',
-  sales_manager: 'Sales Manager',
+  // Single sales role for the deployment — `sales_manager` is the full-access
+  // sales map, surfaced to users simply as "Sales". `sales_agent` is retired
+  // from selection (see NON_ASSIGNABLE_ROLE_NAMES) but keeps its label for any
+  // legacy assignment still rendered.
+  sales_manager: 'Sales',
   sales_agent: 'Sales Agent',
   finance_manager: 'Finance Manager',
   viewer: 'Viewer',
   residential_partner: 'Residential Partner',
 };
 
+/**
+ * System roles that must not appear as choices when assigning a role to a
+ * user. `super_admin` is platform-owner-only (minted via the invitation
+ * flow's isSuperAdmin gate, never the role dropdown); `sales_agent` is
+ * superseded by the single "Sales" role. The create/edit user form still
+ * surfaces a user's *current* role even if it's listed here, so existing
+ * assignments stay editable.
+ */
+export const NON_ASSIGNABLE_ROLE_NAMES = new Set(['super_admin', 'sales_agent']);
+
 /** Returns the human label for a stored role name. Falls back to a
  *  Title-Case rendering for legacy / custom roles. */
 export function formatRole(role: string | null | undefined): string {

src/lib/db/migrations/0094_client_groups.sql

@@ -0,0 +1,52 @@
+-- 0094_client_groups.sql
+-- ----------------------------------------------------------------------------
+-- CM-1: first-class client groups (mailing/segment lists) + the membership
+-- join, plus the new `client_groups` permission resource (view/manage).
+--
+-- Idempotent: CREATE TABLE/INDEX IF NOT EXISTS + a guarded role backfill.
+-- Safe to re-run.
+
+-- ─── 1. client_groups (per-port named group) ────────────────────────────────
+CREATE TABLE IF NOT EXISTS client_groups (
+  id            text PRIMARY KEY DEFAULT gen_random_uuid()::text,
+  port_id       text NOT NULL REFERENCES ports(id) ON DELETE CASCADE,
+  name          text NOT NULL,
+  description   text,
+  color         text NOT NULL DEFAULT '#6B7280',
+  mailchimp_tag text,
+  archived_at   timestamptz,
+  created_at    timestamptz NOT NULL DEFAULT now(),
+  updated_at    timestamptz NOT NULL DEFAULT now()
+);
+
+CREATE INDEX IF NOT EXISTS idx_client_groups_port ON client_groups(port_id);
+-- Per-port, case-insensitive name uniqueness among non-archived groups.
+CREATE UNIQUE INDEX IF NOT EXISTS idx_client_groups_port_name
+  ON client_groups(port_id, lower(name))
+  WHERE archived_at IS NULL;
+
+-- ─── 2. client_group_members (M2M join; carries port_id for tenant isolation) ─
+CREATE TABLE IF NOT EXISTS client_group_members (
+  group_id   text NOT NULL REFERENCES client_groups(id) ON DELETE CASCADE,
+  client_id  text NOT NULL REFERENCES clients(id) ON DELETE CASCADE,
+  port_id    text NOT NULL REFERENCES ports(id) ON DELETE CASCADE,
+  created_at timestamptz NOT NULL DEFAULT now(),
+  PRIMARY KEY (group_id, client_id)
+);
+
+CREATE INDEX IF NOT EXISTS idx_cgm_client ON client_group_members(client_id);
+CREATE INDEX IF NOT EXISTS idx_cgm_port ON client_group_members(port_id);
+
+-- ─── 3. `client_groups` permission resource (view/manage) ────────────────────
+-- New-key only + idempotent via the `? 'client_groups'` guard. Defaults to the
+-- role's clients access (view ⟵ clients.view, manage ⟵ clients.create) so the
+-- right roles light up without a manual per-role edit.
+UPDATE roles
+SET permissions = permissions || jsonb_build_object(
+  'client_groups', jsonb_build_object(
+    'view',   COALESCE((permissions->'clients'->>'view')::boolean,   false),
+    'manage', COALESCE((permissions->'clients'->>'create')::boolean, false)
+  )
+)
+WHERE permissions IS NOT NULL
+  AND NOT (permissions ? 'client_groups');

src/lib/db/migrations/0095_proxies.sql

@@ -0,0 +1,24 @@
+-- 0095_proxies.sql
+-- ----------------------------------------------------------------------------
+-- CM-9: per-entity point-of-contact ("proxy") attachable to a client, interest,
+-- or yacht. At most one per entity; outbound comms resolve the most specific
+-- via yacht → interest → client. entity_id is polymorphic (no FK; validated in
+-- the service against the right table). Idempotent — safe to re-run.
+
+CREATE TABLE IF NOT EXISTS proxies (
+  id           text PRIMARY KEY DEFAULT gen_random_uuid()::text,
+  port_id      text NOT NULL REFERENCES ports(id) ON DELETE CASCADE,
+  entity_type  text NOT NULL,
+  entity_id    text NOT NULL,
+  name         text NOT NULL,
+  email        text,
+  phone        text,
+  relationship text,
+  notes        text,
+  created_at   timestamptz NOT NULL DEFAULT now(),
+  updated_at   timestamptz NOT NULL DEFAULT now()
+);
+
+CREATE UNIQUE INDEX IF NOT EXISTS uniq_proxies_entity ON proxies(port_id, entity_type, entity_id);
+CREATE INDEX IF NOT EXISTS idx_proxies_entity ON proxies(entity_type, entity_id);
+CREATE INDEX IF NOT EXISTS idx_proxies_port ON proxies(port_id);

src/lib/db/migrations/0096_interest_berth_price_override.sql

@@ -0,0 +1,7 @@
+-- CM-2 Part B: per-interest, per-berth deal-price override.
+-- Null = use the berth's canonical list price (berths.price). When set, this
+-- supersedes the list price for THIS interest's generated documents
+-- (resolved in eoi-context via resolveBerthPriceForInterest).
+ALTER TABLE interest_berths
+  ADD COLUMN IF NOT EXISTS price_override numeric,
+  ADD COLUMN IF NOT EXISTS price_override_currency text;

src/lib/db/migrations/0097_director_role_full_sales.sql

@@ -0,0 +1,14 @@
+-- Director becomes a senior-title twin of the single "Sales" role: identical
+-- capabilities, no admin/settings access (admin stays Super-Admin-only).
+--
+-- The bootstrap seed inserts system roles with ON CONFLICT DO NOTHING, so
+-- editing DIRECTOR_PERMISSIONS in seed-permissions.ts only affects fresh seeds.
+-- Existing deployments need this data update to bring the stored `director`
+-- row in line. Idempotent: re-running simply re-copies the sales map.
+UPDATE roles AS d
+SET permissions = sm.permissions,
+    description = 'Senior sales title. Full sales access, no admin/settings (Super-Admin only).',
+    updated_at = now()
+FROM roles AS sm
+WHERE d.name = 'director'
+  AND sm.name = 'sales_manager';

src/lib/db/migrations/0098_clients_gdpr_export_permission.sql

@@ -0,0 +1,23 @@
+-- New toggleable permission: clients.gdpr_export (trigger + download a client's
+-- GDPR data export). Previously the export routes were gated by
+-- admin.manage_settings, which sales roles lack. This grants it to the
+-- sales-capable system roles by default and makes it an explicit (off) toggle
+-- everywhere else, so admins can withhold it per-user (which hides the button).
+--
+-- Existing role rows store permissions as jsonb, so editing the seed/role maps
+-- alone won't reach them — this backfills the key. Idempotent.
+
+-- Sales-capable system roles get it ON by default.
+UPDATE roles
+SET permissions = jsonb_set(permissions, '{clients,gdpr_export}', 'true'::jsonb, true),
+    updated_at = now()
+WHERE name IN ('super_admin', 'director', 'sales_manager', 'sales_agent')
+  AND permissions ? 'clients';
+
+-- Every other role that has a clients block but not the key yet defaults to OFF,
+-- so the permission surfaces as an explicit toggle in the matrix.
+UPDATE roles
+SET permissions = jsonb_set(permissions, '{clients,gdpr_export}', 'false'::jsonb, true),
+    updated_at = now()
+WHERE permissions ? 'clients'
+  AND NOT (permissions -> 'clients' ? 'gdpr_export');

src/lib/db/migrations/0099_residential_residence_type.sql

@@ -0,0 +1,5 @@
+-- Residential interests: structured residence unit type the lead is pursuing
+-- (e.g. "Two Bedroom Marina Villa"). Mirrors the multi-select on the website's
+-- register-interest form. Nullable; additive — safe to apply online.
+ALTER TABLE residential_interests
+  ADD COLUMN IF NOT EXISTS residence_type text;

src/lib/db/schema/client-groups.ts

@@ -0,0 +1,73 @@
+/**
+ * Client groups (CM-1) - first-class mailing/segment groups for clients.
+ *
+ * A `client_groups` row is a named, per-port group (e.g. a mailing list).
+ * `client_group_members` is the M2M join to `clients`. Membership carries its
+ * own `port_id` for defense-in-depth tenant isolation (same doctrine as the
+ * document-folders aggregated projection - port_id at every join).
+ *
+ * Optional Mailchimp mapping lives on the group row: `mailchimpTag` is the
+ * tag/segment name pushed to the port's single Mailchimp audience. Null until
+ * an admin wires Mailchimp up (the integration is inert without creds).
+ */
+
+import { sql } from 'drizzle-orm';
+import { index, pgTable, primaryKey, text, timestamp, uniqueIndex } from 'drizzle-orm/pg-core';
+
+import { clients } from './clients';
+import { ports } from './ports';
+
+export const clientGroups = pgTable(
+  'client_groups',
+  {
+    id: text('id')
+      .primaryKey()
+      .$defaultFn(() => crypto.randomUUID()),
+    portId: text('port_id')
+      .notNull()
+      .references(() => ports.id, { onDelete: 'cascade' }),
+    name: text('name').notNull(),
+    description: text('description'),
+    /** Chip color in the CRM UI. */
+    color: text('color').notNull().default('#6B7280'),
+    /** CM-1 Mailchimp: the tag/segment name this group maps to in the port's
+     *  single Mailchimp audience. Null = not synced. */
+    mailchimpTag: text('mailchimp_tag'),
+    archivedAt: timestamp('archived_at', { withTimezone: true }),
+    createdAt: timestamp('created_at', { withTimezone: true }).notNull().defaultNow(),
+    updatedAt: timestamp('updated_at', { withTimezone: true }).notNull().defaultNow(),
+  },
+  (table) => [
+    index('idx_client_groups_port').on(table.portId),
+    // Per-port, case-insensitive name uniqueness among non-archived groups.
+    uniqueIndex('idx_client_groups_port_name')
+      .on(table.portId, sql`lower(${table.name})`)
+      .where(sql`${table.archivedAt} IS NULL`),
+  ],
+);
+
+export const clientGroupMembers = pgTable(
+  'client_group_members',
+  {
+    groupId: text('group_id')
+      .notNull()
+      .references(() => clientGroups.id, { onDelete: 'cascade' }),
+    clientId: text('client_id')
+      .notNull()
+      .references(() => clients.id, { onDelete: 'cascade' }),
+    portId: text('port_id')
+      .notNull()
+      .references(() => ports.id, { onDelete: 'cascade' }),
+    createdAt: timestamp('created_at', { withTimezone: true }).notNull().defaultNow(),
+  },
+  (table) => [
+    primaryKey({ columns: [table.groupId, table.clientId] }),
+    index('idx_cgm_client').on(table.clientId),
+    index('idx_cgm_port').on(table.portId),
+  ],
+);
+
+export type ClientGroup = typeof clientGroups.$inferSelect;
+export type NewClientGroup = typeof clientGroups.$inferInsert;
+export type ClientGroupMember = typeof clientGroupMembers.$inferSelect;
+export type NewClientGroupMember = typeof clientGroupMembers.$inferInsert;

src/lib/db/schema/index.ts

@@ -7,6 +7,12 @@ export * from './users';
 // Clients
 export * from './clients';
 
+// Client groups (CM-1 - mailing/segment groups)
+export * from './client-groups';
+
+// Proxies / points-of-contact (CM-9 - polymorphic across client/interest/yacht)
+export * from './proxies';
+
 // Companies
 export * from './companies';
 

src/lib/db/schema/interests.ts

@@ -165,6 +165,10 @@ export const interestBerths = pgTable(
     addedBy: text('added_by'),
     addedAt: timestamp('added_at', { withTimezone: true }).notNull().defaultNow(),
     notes: text('notes'),
+    // CM-2 Part B: deal-specific price for THIS (interest, berth). Null = use
+    // the berth's canonical list price. Does not touch berths.price.
+    priceOverride: numeric('price_override'),
+    priceOverrideCurrency: text('price_override_currency'),
   },
   (table) => [
     uniqueIndex('idx_ib_interest_berth').on(table.interestId, table.berthId),

src/lib/db/schema/proxies.ts

@@ -0,0 +1,48 @@
+/**
+ * Proxies / points-of-contact (CM-9).
+ *
+ * A `proxy` is a designated contact person who acts on behalf of an entity.
+ * Polymorphic: attachable to a `client` (default), an `interest` (per-deal
+ * override), or a `yacht` (per-vessel override). At most one proxy per entity
+ * (unique index). Outbound comms resolve the most specific proxy via the chain
+ * yacht → interest → client (see resolveEffectiveProxy in proxies.service).
+ *
+ * `entity_id` is polymorphic (no FK) — validated against the right table in the
+ * service, same pattern as polymorphic yacht ownership / notes.
+ */
+
+import { index, pgTable, text, timestamp, uniqueIndex } from 'drizzle-orm/pg-core';
+
+import { ports } from './ports';
+
+export const proxies = pgTable(
+  'proxies',
+  {
+    id: text('id')
+      .primaryKey()
+      .$defaultFn(() => crypto.randomUUID()),
+    portId: text('port_id')
+      .notNull()
+      .references(() => ports.id, { onDelete: 'cascade' }),
+    /** 'client' | 'interest' | 'yacht' */
+    entityType: text('entity_type').notNull(),
+    entityId: text('entity_id').notNull(),
+    name: text('name').notNull(),
+    email: text('email'),
+    phone: text('phone'),
+    /** Free-form relationship label, e.g. broker / spouse / assistant / legal. */
+    relationship: text('relationship'),
+    notes: text('notes'),
+    createdAt: timestamp('created_at', { withTimezone: true }).notNull().defaultNow(),
+    updatedAt: timestamp('updated_at', { withTimezone: true }).notNull().defaultNow(),
+  },
+  (table) => [
+    // At most one proxy per entity.
+    uniqueIndex('uniq_proxies_entity').on(table.portId, table.entityType, table.entityId),
+    index('idx_proxies_entity').on(table.entityType, table.entityId),
+    index('idx_proxies_port').on(table.portId),
+  ],
+);
+
+export type Proxy = typeof proxies.$inferSelect;
+export type NewProxy = typeof proxies.$inferInsert;

src/lib/db/schema/residential.ts

@@ -97,6 +97,13 @@ export const residentialInterests = pgTable(
      * heavily. Schema can grow into structured columns later if needed.
      */
     preferences: text('preferences'),
+    /**
+     * Structured residence unit type the lead is pursuing (e.g. "Two Bedroom
+     * Marina Villa"). Mirrors the multi-select on the website's register-interest
+     * form; on a structured interest it captures the single unit type being
+     * worked. Nullable - older rows + manual entries may leave it unset.
+     */
+    residenceType: text('residence_type'),
     /**
      * better-auth user id of the residential team member working this lead.
      */

src/lib/db/schema/users.ts

@@ -11,6 +11,9 @@ export type RolePermissions = {
     delete: boolean;
     merge: boolean;
     export: boolean;
+    /** Trigger + download a GDPR data export for a client. Toggleable so it
+     *  can be hidden from a user (e.g. a sales rep) when withheld. */
+    gdpr_export: boolean;
   };
   interests: {
     view: boolean;
@@ -166,6 +169,10 @@ export type RolePermissions = {
     view: boolean;
     manage: boolean;
   };
+  client_groups: {
+    view: boolean;
+    manage: boolean;
+  };
 };
 
 /**

src/lib/db/seed-bootstrap.ts

@@ -153,7 +153,7 @@ export async function seedBootstrap(): Promise<BootstrappedPort[]> {
     {
       id: crypto.randomUUID(),
       name: 'director',
-      description: 'Operational admin within assigned port(s). Can manage users and settings.',
+      description: 'Senior sales title. Full sales access, no admin/settings (Super-Admin only).',
       permissions: DIRECTOR_PERMISSIONS,
       isGlobal: true,
       isSystem: true,

src/lib/db/seed-permissions.ts

@@ -12,7 +12,15 @@
 import type { RolePermissions } from './schema/users';
 
 export const ALL_PERMISSIONS: RolePermissions = {
-  clients: { view: true, create: true, edit: true, delete: true, merge: true, export: true },
+  clients: {
+    view: true,
+    create: true,
+    edit: true,
+    delete: true,
+    merge: true,
+    export: true,
+    gdpr_export: true,
+  },
   interests: {
     view: true,
     create: true,
@@ -92,93 +100,27 @@ export const ALL_PERMISSIONS: RolePermissions = {
     view: true,
     manage: true,
   },
-};
-
-export const DIRECTOR_PERMISSIONS: RolePermissions = {
-  clients: { view: true, create: true, edit: true, delete: true, merge: true, export: true },
-  interests: {
-    view: true,
-    create: true,
-    edit: true,
-    delete: true,
-    change_stage: true,
-    override_stage: true,
-    generate_eoi: true,
-    export: true,
-  },
-  berths: { view: true, edit: true, import: true, manage_waiting_list: true, update_prices: true },
-  documents: {
-    view: true,
-    create: true,
-    edit: true,
-    send_for_signing: true,
-    upload_signed: true,
-    delete: true,
-    manage_folders: true,
-  },
-  expenses: {
-    view: true,
-    create: true,
-    edit: true,
-    delete: true,
-    export: true,
-    scan_receipt: true,
-  },
-  invoices: {
-    view: true,
-    create: true,
-    edit: true,
-    delete: true,
-    send: true,
-    record_payment: true,
-    export: true,
-  },
-  payments: { view: true, record: true, delete: true },
-  files: { view: true, upload: true, edit: true, delete: true, manage_folders: true },
-  email: { view: true, send: true, configure_account: true },
-  reminders: {
-    view_own: true,
-    view_all: true,
-    create: true,
-    edit_own: true,
-    edit_all: true,
-    assign_others: true,
-  },
-  calendar: { connect: true, view_events: true },
-  reports: { view_dashboard: true, view_analytics: true, export: true },
-  document_templates: { view: true, generate: true, manage: true },
-  yachts: { view: true, create: true, edit: true, delete: true, transfer: true },
-  companies: { view: true, create: true, edit: true, delete: true },
-  memberships: { view: true, manage: true },
-  tenancies: { view: true, manage: true, cancel: true },
-  admin: {
-    manage_users: true,
-    view_audit_log: true,
-    manage_settings: true,
-    manage_webhooks: true,
-    manage_reports: true,
-    manage_custom_fields: true,
-    manage_forms: true,
-    manage_tags: true,
-    system_backup: false,
-    permanently_delete_clients: false,
-  },
-  residential_clients: { view: true, create: true, edit: true, delete: true },
-  residential_interests: {
-    view: true,
-    create: true,
-    edit: true,
-    delete: true,
-    change_stage: true,
-  },
-  inquiries: {
+  client_groups: {
     view: true,
     manage: true,
   },
 };
 
+// DIRECTOR_PERMISSIONS is defined just below SALES_MANAGER_PERMISSIONS — it is a
+// senior-title twin of the single "Sales" role with identical capabilities and
+// no admin/settings access (reserved for Super Admin). Kept there so it can
+// reference the sales map directly.
+
 export const SALES_MANAGER_PERMISSIONS: RolePermissions = {
-  clients: { view: true, create: true, edit: true, delete: false, merge: true, export: true },
+  clients: {
+    view: true,
+    create: true,
+    edit: true,
+    delete: false,
+    merge: true,
+    export: true,
+    gdpr_export: true,
+  },
   interests: {
     view: true,
     create: true,
@@ -258,10 +200,27 @@ export const SALES_MANAGER_PERMISSIONS: RolePermissions = {
     view: true,
     manage: true,
   },
+  client_groups: {
+    view: true,
+    manage: true,
+  },
 };
 
+// Director is now a senior-title twin of the single "Sales" role: identical
+// capabilities, no admin/settings access (admin stays Super-Admin-only). It
+// remains a distinct, selectable role purely so the title can differ.
+export const DIRECTOR_PERMISSIONS: RolePermissions = SALES_MANAGER_PERMISSIONS;
+
 export const SALES_AGENT_PERMISSIONS: RolePermissions = {
-  clients: { view: true, create: true, edit: true, delete: false, merge: false, export: true },
+  clients: {
+    view: true,
+    create: true,
+    edit: true,
+    delete: false,
+    merge: false,
+    export: true,
+    gdpr_export: true,
+  },
   interests: {
     view: true,
     create: true,
@@ -341,10 +300,22 @@ export const SALES_AGENT_PERMISSIONS: RolePermissions = {
     view: true,
     manage: true,
   },
+  client_groups: {
+    view: true,
+    manage: true,
+  },
 };
 
 export const VIEWER_PERMISSIONS: RolePermissions = {
-  clients: { view: true, create: false, edit: false, delete: false, merge: false, export: false },
+  clients: {
+    view: true,
+    create: false,
+    edit: false,
+    delete: false,
+    merge: false,
+    export: false,
+    gdpr_export: false,
+  },
   interests: {
     view: true,
     create: false,
@@ -430,13 +401,25 @@ export const VIEWER_PERMISSIONS: RolePermissions = {
     view: true,
     manage: false,
   },
+  client_groups: {
+    view: true,
+    manage: false,
+  },
 };
 
 // Residential Partner - for an outside party who handles residential
 // inquiries on the marina's behalf. Sees only the residential pages and
 // nothing else; can't see marina clients, yachts, berths, EOIs, etc.
 export const RESIDENTIAL_PARTNER_PERMISSIONS: RolePermissions = {
-  clients: { view: false, create: false, edit: false, delete: false, merge: false, export: false },
+  clients: {
+    view: false,
+    create: false,
+    edit: false,
+    delete: false,
+    merge: false,
+    export: false,
+    gdpr_export: false,
+  },
   interests: {
     view: false,
     create: false,
@@ -522,4 +505,8 @@ export const RESIDENTIAL_PARTNER_PERMISSIONS: RolePermissions = {
     view: false,
     manage: false,
   },
+  client_groups: {
+    view: false,
+    manage: false,
+  },
 };

src/lib/email/templates/contact-form-alert.tsx

@@ -1,4 +1,4 @@
-import { Button, Text, render } from '@react-email/components';
+import { Link, Text, render } from '@react-email/components';
 import * as React from 'react';
 
 import { brandingPrimaryColor, renderShell, safeUrl, type BrandingShell } from '@/lib/email/shell';
@@ -17,6 +17,9 @@ export interface ContactFormSalesAlertData {
   portName?: string;
 }
 
+// Mirrors the interest-registration alert (inquiry-sales-notification.tsx):
+// friendly intro, `**Label:** value` detail lines, inline CRM follow-up link,
+// and a plain-text part — so contact-form alerts read identically to interest ones.
 function SalesAlertBody({
   portName,
   data,
@@ -26,61 +29,42 @@ function SalesAlertBody({
   data: ContactFormSalesAlertData;
   accent: string;
 }) {
-  const labelCell = { color: '#666', width: '140px' } as const;
+  const detailStyle = { margin: '0 0 0', fontSize: '16px' } as const;
+  const comments = data.comments?.trim() ? data.comments : '(none provided)';
   return (
     <>
-      <Text style={{ marginBottom: '10px', fontSize: '18px', fontWeight: 'bold', color: accent }}>
-        New contact form submission
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>Hello,</Text>
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+        A new contact-form enquiry has come in for <strong>{portName}</strong>. {data.fullName} got
+        in touch via the website contact page - full details below:
       </Text>
-      <table
-        role="presentation"
-        width="100%"
-        cellPadding={6}
-        cellSpacing={0}
-        style={{ fontSize: '14px', lineHeight: '1.4', marginBottom: '20px' }}
-      >
-        <tbody>
-          <tr>
-            <td style={labelCell}>Name</td>
-            <td>{data.fullName}</td>
-          </tr>
-          <tr>
-            <td style={labelCell}>Email</td>
-            <td>{data.email}</td>
-          </tr>
-          {data.interestType ? (
-            <tr>
-              <td style={labelCell}>Interest</td>
-              <td>{data.interestType}</td>
-            </tr>
-          ) : null}
-          {data.comments ? (
-            <tr>
-              <td style={labelCell}>Comments</td>
-              <td>{data.comments}</td>
-            </tr>
-          ) : null}
-        </tbody>
-      </table>
-      {data.crmDeepLink ? (
-        <div style={{ textAlign: 'center', margin: '24px 0' }}>
-          <Button
-            href={safeUrl(data.crmDeepLink)}
-            style={{
-              display: 'inline-block',
-              backgroundColor: accent,
-              color: '#ffffff',
-              textDecoration: 'none',
-              padding: '12px 28px',
-              borderRadius: '5px',
-              fontWeight: 'bold',
-            }}
-          >
-            Open in CRM
-          </Button>
-        </div>
+      <Text style={detailStyle}>
+        <strong>Name:</strong> {data.fullName}
+      </Text>
+      <Text style={detailStyle}>
+        <strong>Email:</strong> {data.email}
+      </Text>
+      {data.interestType ? (
+        <Text style={detailStyle}>
+          <strong>Interest:</strong> {data.interestType}
+        </Text>
       ) : null}
-      <Text style={{ fontSize: '14px', color: '#666' }}>- {portName} CRM</Text>
+      <Text style={{ margin: '0 0 16px 0', fontSize: '16px' }}>
+        <strong>Comments:</strong> {comments}
+      </Text>
+      {data.crmDeepLink ? (
+        <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+          Open the{' '}
+          <Link
+            href={safeUrl(data.crmDeepLink)}
+            style={{ color: accent, textDecoration: 'underline' }}
+          >
+            {portName} CRM
+          </Link>{' '}
+          to follow up.
+        </Text>
+      ) : null}
+      <Text style={{ fontSize: '16px' }}>- {portName} CRM</Text>
     </>
   );
 }
@@ -89,7 +73,7 @@ export async function contactFormSalesAlert(
   data: ContactFormSalesAlertData,
   overrides?: RenderOpts,
 ) {
-  const portName = data.portName ?? 'our team';
+  const portName = data.portName ?? 'Port Nimara';
   const subject = overrides?.subject?.trim()
     ? overrides.subject
     : `New contact form submission - ${data.fullName}`;
@@ -97,8 +81,27 @@ export async function contactFormSalesAlert(
   const body = await render(<SalesAlertBody portName={portName} data={data} accent={accent} />, {
     pretty: false,
   });
+
+  const comments = data.comments?.trim() ? data.comments : '(none provided)';
+  const text = [
+    'Hello,',
+    '',
+    `A new contact-form enquiry has come in for ${portName}. ${data.fullName} got in touch via the website contact page - full details below:`,
+    '',
+    `Name: ${data.fullName}`,
+    `Email: ${data.email}`,
+    ...(data.interestType ? [`Interest: ${data.interestType}`] : []),
+    `Comments: ${comments}`,
+    '',
+    ...(data.crmDeepLink
+      ? [`Open the ${portName} CRM (${data.crmDeepLink}) to follow up.`, '']
+      : []),
+    `- ${portName} CRM`,
+  ].join('\n');
+
   return {
     subject,
     html: renderShell({ title: subject, body, branding: overrides?.branding }),
+    text,
   };
 }

src/lib/email/templates/crm-welcome.tsx

@@ -0,0 +1,125 @@
+import { Button, Hr, Link, Text, render } from '@react-email/components';
+import * as React from 'react';
+
+import {
+  brandingPrimaryColor,
+  emailStyle,
+  renderShell,
+  safeUrl,
+  type BrandingShell,
+} from '@/lib/email/shell';
+
+interface WelcomeData {
+  /** The set-password link (better-auth reset URL landing on /set-password). */
+  link: string;
+  recipientName?: string;
+  /** Human label of the role the account was created with (e.g. "Sales"). */
+  roleName?: string;
+  /** Full product / app name as branded — e.g. "Port Nimara CRM". Falls back
+   *  to "Port Nimara CRM". Used verbatim (no " CRM" is appended). */
+  appName?: string;
+}
+
+interface RenderOpts {
+  branding?: BrandingShell | null;
+  subject?: string | null;
+}
+
+function WelcomeBody({
+  appName,
+  link,
+  recipientName,
+  roleName,
+  accent,
+}: {
+  appName: string;
+  link: string;
+  recipientName?: string;
+  roleName?: string;
+  accent: string;
+}) {
+  const greeting = recipientName ? `Dear ${recipientName},` : 'Welcome aboard,';
+  const roleClause = roleName ? ` with the ${roleName} role` : '';
+  return (
+    <>
+      <Text style={emailStyle.title(accent)}>Welcome to {appName}</Text>
+      <Text style={emailStyle.paragraph}>{greeting}</Text>
+      <Text style={emailStyle.paragraph}>
+        An account has been created for you in {appName}
+        {roleClause}. To get started, set your password using the button below — then sign in with
+        this email address.
+      </Text>
+      <div style={emailStyle.buttonRow}>
+        <Button href={safeUrl(link)} style={emailStyle.button(accent)}>
+          Set your password
+        </Button>
+      </div>
+      <Text style={emailStyle.signoff}>
+        See you inside,
+        <br />
+        <strong>The {appName} Team</strong>
+      </Text>
+      <Hr style={emailStyle.divider} />
+      <Text style={emailStyle.finePrint}>
+        For security this link will expire after a short while. If it&apos;s no longer valid, ask
+        your administrator to send you a new one.
+        <br />
+        <br />
+        If the button doesn&apos;t work, paste this link into your browser:
+        <br />
+        <Link
+          href={safeUrl(link)}
+          style={{ color: accent, textDecoration: 'underline', wordBreak: 'break-all' }}
+        >
+          {link}
+        </Link>
+      </Text>
+    </>
+  );
+}
+
+/**
+ * Welcome / set-your-password email for an admin-created CRM user. Distinct from
+ * the self-service "Reset your password" email — a brand-new user has nothing to
+ * reset. Wraps the same better-auth reset link that the /set-password page
+ * consumes, but in onboarding framing.
+ */
+export async function crmWelcomeEmail(
+  data: WelcomeData,
+  overrides?: RenderOpts,
+): Promise<{ subject: string; html: string; text: string }> {
+  const appName = data.appName ?? 'Port Nimara CRM';
+  const subject = overrides?.subject?.trim()
+    ? overrides.subject
+    : `Welcome to ${appName} — set your password`;
+  const accent = brandingPrimaryColor(overrides?.branding);
+
+  const body = await render(
+    <WelcomeBody
+      appName={appName}
+      link={data.link}
+      recipientName={data.recipientName}
+      roleName={data.roleName}
+      accent={accent}
+    />,
+    { pretty: false },
+  );
+
+  const text = [
+    `Welcome to ${appName}`,
+    '',
+    `An account has been created for you${data.roleName ? ` with the ${data.roleName} role` : ''}.`,
+    `Set your password to get started: ${data.link}`,
+    '',
+    `For security this link will expire after a short while — if it's no longer valid, ask your administrator to send a new one.`,
+    '',
+    `See you inside,`,
+    `The ${appName} Team`,
+  ].join('\n');
+
+  return {
+    subject,
+    html: renderShell({ title: subject, body, branding: overrides?.branding }),
+    text,
+  };
+}

src/lib/email/templates/residential-inquiry.tsx

@@ -1,4 +1,4 @@
-import { Button, Link, Text, render } from '@react-email/components';
+import { Link, Text, render } from '@react-email/components';
 import * as React from 'react';
 
 import { brandingPrimaryColor, renderShell, safeUrl, type BrandingShell } from '@/lib/email/shell';
@@ -11,18 +11,35 @@ interface RenderOpts {
 export interface ResidentialClientConfirmationData {
   firstName: string;
   contactEmail: string;
+  residenceTypes?: string[];
   portName?: string;
 }
 
+/**
+ * Human-readable list of the residence types a lead selected, e.g.
+ * "the Two Bedroom Marina Villa and the Four Bedroom Oceanfront Villa".
+ * Falls back to a generic phrase when nothing was selected so the copy
+ * always reads naturally.
+ */
+function residencePhrase(portName: string, types: string[] | undefined): string {
+  const list = (types ?? []).filter(Boolean);
+  if (list.length === 0) return `the residences at ${portName}`;
+  if (list.length === 1) return `the ${list[0]}`;
+  if (list.length === 2) return `the ${list[0]} and the ${list[1]}`;
+  return `the ${list.slice(0, -1).join(', the ')}, and the ${list[list.length - 1]}`;
+}
+
 function ClientConfirmationBody({
   portName,
   firstName,
   contactEmail,
+  residencePhraseText,
   accent,
 }: {
   portName: string;
   firstName: string;
   contactEmail: string;
+  residencePhraseText: string;
   accent: string;
 }) {
   return (
@@ -34,7 +51,7 @@ function ClientConfirmationBody({
         Dear {firstName},
       </Text>
       <Text style={{ marginBottom: '20px', fontSize: '16px', lineHeight: '1.5' }}>
-        Thank you for your interest in the residences at {portName}. Our residential sales team has
+        Thank you for your interest in {residencePhraseText}. Our residential sales team has
         received your enquiry, and a member of the team will be in touch shortly with the details
         you&apos;ve requested.
       </Text>
@@ -66,18 +83,31 @@ export async function residentialClientConfirmation(
     ? overrides.subject
     : `Thank you for your interest in ${portName} Residences`;
   const accent = brandingPrimaryColor(overrides?.branding);
+  const residencePhraseText = residencePhrase(portName, data.residenceTypes);
   const body = await render(
     <ClientConfirmationBody
       portName={portName}
       firstName={data.firstName}
       contactEmail={data.contactEmail}
+      residencePhraseText={residencePhraseText}
       accent={accent}
     />,
     { pretty: false },
   );
+  const text = [
+    `Dear ${data.firstName},`,
+    '',
+    `Thank you for your interest in ${residencePhraseText}. Our residential sales team has received your enquiry, and a member of the team will be in touch shortly with the details you've requested.`,
+    '',
+    `Should anything come to mind in the meantime, please don't hesitate to write to us at ${data.contactEmail}.`,
+    '',
+    'With warm regards,',
+    `The ${portName} Residential Team`,
+  ].join('\n');
   return {
     subject,
     html: renderShell({ title: subject, body, branding: overrides?.branding }),
+    text,
   };
 }
 
@@ -85,6 +115,7 @@ export interface ResidentialSalesAlertData {
   fullName: string;
   email: string;
   phone: string;
+  residenceTypes?: string[];
   placeOfResidence?: string;
   preferredContactMethod?: 'email' | 'phone';
   notes?: string;
@@ -93,6 +124,12 @@ export interface ResidentialSalesAlertData {
   portName?: string;
 }
 
+function formatPreferredContact(method: 'email' | 'phone' | undefined): string | undefined {
+  if (method === 'email') return 'Email';
+  if (method === 'phone') return 'Phone call back';
+  return undefined;
+}
+
 function SalesAlertBody({
   portName,
   data,
@@ -102,77 +139,65 @@ function SalesAlertBody({
   data: ResidentialSalesAlertData;
   accent: string;
 }) {
-  const labelCell = { color: '#666', width: '140px' } as const;
+  const detailStyle = { margin: '0 0 0', fontSize: '16px' } as const;
+  const residenceTypes = (data.residenceTypes ?? []).filter(Boolean);
+  const preferredContact = formatPreferredContact(data.preferredContactMethod);
   return (
     <>
-      <Text style={{ marginBottom: '10px', fontSize: '18px', fontWeight: 'bold', color: accent }}>
-        New residential inquiry
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>Hello,</Text>
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+        A new residential enquiry has come in for <strong>{portName}</strong>. {data.fullName} has
+        asked us to be in touch - full details below:
       </Text>
-      <table
-        role="presentation"
-        width="100%"
-        cellPadding={6}
-        cellSpacing={0}
-        style={{ fontSize: '14px', lineHeight: '1.4', marginBottom: '20px' }}
-      >
-        <tbody>
-          <tr>
-            <td style={labelCell}>Name</td>
-            <td>{data.fullName}</td>
-          </tr>
-          <tr>
-            <td style={labelCell}>Email</td>
-            <td>{data.email}</td>
-          </tr>
-          <tr>
-            <td style={labelCell}>Phone</td>
-            <td>{data.phone}</td>
-          </tr>
-          {data.placeOfResidence ? (
-            <tr>
-              <td style={labelCell}>Residence</td>
-              <td>{data.placeOfResidence}</td>
-            </tr>
-          ) : null}
-          {data.preferredContactMethod ? (
-            <tr>
-              <td style={labelCell}>Prefers</td>
-              <td>{data.preferredContactMethod}</td>
-            </tr>
-          ) : null}
-          {data.preferences ? (
-            <tr>
-              <td style={labelCell}>Preferences</td>
-              <td>{data.preferences}</td>
-            </tr>
-          ) : null}
-          {data.notes ? (
-            <tr>
-              <td style={labelCell}>Notes</td>
-              <td>{data.notes}</td>
-            </tr>
-          ) : null}
-        </tbody>
-      </table>
+      <div style={{ marginBottom: '16px' }}>
+        <Text style={detailStyle}>
+          <strong>Name:</strong> {data.fullName}
+        </Text>
+        <Text style={detailStyle}>
+          <strong>Email:</strong> {data.email}
+        </Text>
+        <Text style={detailStyle}>
+          <strong>Telephone:</strong> {data.phone}
+        </Text>
+        {residenceTypes.length > 0 ? (
+          <Text style={detailStyle}>
+            <strong>Residence type(s):</strong> {residenceTypes.join(', ')}
+          </Text>
+        ) : null}
+        {preferredContact ? (
+          <Text style={detailStyle}>
+            <strong>Preferred contact:</strong> {preferredContact}
+          </Text>
+        ) : null}
+        {data.placeOfResidence ? (
+          <Text style={detailStyle}>
+            <strong>Place of residence:</strong> {data.placeOfResidence}
+          </Text>
+        ) : null}
+        {data.preferences ? (
+          <Text style={detailStyle}>
+            <strong>Preferences:</strong> {data.preferences}
+          </Text>
+        ) : null}
+        {data.notes ? (
+          <Text style={detailStyle}>
+            <strong>Comments:</strong> {data.notes}
+          </Text>
+        ) : null}
+      </div>
       {data.crmDeepLink ? (
-        <div style={{ textAlign: 'center', margin: '24px 0' }}>
-          <Button
+        <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+          Open the{' '}
+          <Link
             href={safeUrl(data.crmDeepLink)}
-            style={{
-              display: 'inline-block',
-              backgroundColor: accent,
-              color: '#ffffff',
-              textDecoration: 'none',
-              padding: '12px 28px',
-              borderRadius: '5px',
-              fontWeight: 'bold',
-            }}
+            style={{ color: accent, textDecoration: 'underline' }}
           >
-            Open in CRM
-          </Button>
-        </div>
+            {portName} CRM
+          </Link>{' '}
+          to follow up.
+        </Text>
       ) : null}
-      <Text style={{ fontSize: '14px', color: '#666' }}>- {portName} CRM</Text>
+      <Text style={{ fontSize: '16px' }}>- {portName} CRM</Text>
     </>
   );
 }
@@ -189,8 +214,32 @@ export async function residentialSalesAlert(
   const body = await render(<SalesAlertBody portName={portName} data={data} accent={accent} />, {
     pretty: false,
   });
+
+  const residenceTypes = (data.residenceTypes ?? []).filter(Boolean);
+  const preferredContact = formatPreferredContact(data.preferredContactMethod);
+  const text = [
+    'Hello,',
+    '',
+    `A new residential enquiry has come in for ${portName}. ${data.fullName} has asked us to be in touch - full details below:`,
+    '',
+    `Name: ${data.fullName}`,
+    `Email: ${data.email}`,
+    `Telephone: ${data.phone}`,
+    ...(residenceTypes.length > 0 ? [`Residence type(s): ${residenceTypes.join(', ')}`] : []),
+    ...(preferredContact ? [`Preferred contact: ${preferredContact}`] : []),
+    ...(data.placeOfResidence ? [`Place of residence: ${data.placeOfResidence}`] : []),
+    ...(data.preferences ? [`Preferences: ${data.preferences}`] : []),
+    ...(data.notes ? [`Comments: ${data.notes}`] : []),
+    '',
+    ...(data.crmDeepLink
+      ? [`Open the ${portName} CRM (${data.crmDeepLink}) to follow up.`, '']
+      : []),
+    `- ${portName} CRM`,
+  ].join('\n');
+
   return {
     subject,
     html: renderShell({ title: subject, body, branding: overrides?.branding }),
+    text,
   };
 }

src/lib/email/templates/signing-status-notification.tsx

@@ -0,0 +1,152 @@
+/**
+ * Internal "signing progress" alert — sent to the port's configured
+ * signing-notification recipients (e.g. the admin + sales@) so staff get
+ * a heads-up every time a party signs and again when a document is fully
+ * signed. This is the CRM equivalent of the legacy "Document Signed" /
+ * "EOI Complete Update Status" Activepieces flows.
+ *
+ * Two events:
+ *   - `signed`    — a single party just signed (carries who + progress).
+ *   - `completed` — all parties have signed.
+ *
+ * Unlike the signer-facing templates, this one links back into the CRM
+ * (deep link to the document) rather than to a signing page — the
+ * recipients are staff, not signers.
+ */
+
+import { Button, Hr, Link, Text, render } from '@react-email/components';
+import * as React from 'react';
+
+import { brandingPrimaryColor, renderShell, safeUrl, type BrandingShell } from '@/lib/email/shell';
+
+interface RenderOpts {
+  subject?: string | null;
+  branding?: BrandingShell | null;
+}
+
+export interface StatusNotificationData {
+  event: 'signed' | 'completed';
+  documentLabel: string;
+  /** Deal / client name for the salutation + subject context. */
+  clientName: string;
+  portName: string;
+  /** Deep link into the CRM document detail page. */
+  crmUrl: string;
+  /** For `signed`: who just signed. */
+  signerName?: string | null;
+  signerRole?: string | null;
+  /** For `signed`: progress within the signing order. */
+  signedCount?: number;
+  totalCount?: number;
+}
+
+function roleLabel(role?: string | null): string {
+  switch (role) {
+    case 'client':
+      return 'the client';
+    case 'developer':
+      return 'the developer';
+    case 'approver':
+      return 'the approver';
+    case 'witness':
+      return 'a witness';
+    default:
+      return 'a signer';
+  }
+}
+
+function StatusBody({ data, accent }: { data: StatusNotificationData; accent: string }) {
+  const isCompleted = data.event === 'completed';
+  const progress =
+    typeof data.signedCount === 'number' && typeof data.totalCount === 'number'
+      ? `${data.signedCount} of ${data.totalCount}`
+      : null;
+
+  const heading = isCompleted
+    ? `${data.documentLabel} fully signed`
+    : `${data.signerName ?? 'A signer'} has signed`;
+
+  return (
+    <>
+      <Text style={{ marginBottom: '14px', fontSize: '18px', fontWeight: 'bold', color: accent }}>
+        {heading}
+      </Text>
+      {isCompleted ? (
+        <Text style={{ marginBottom: '18px', fontSize: '16px', lineHeight: '1.6' }}>
+          The {data.documentLabel} for <strong>{data.clientName}</strong> has now been signed by all
+          parties. The fully signed PDF has been filed against the deal in the {data.portName} CRM.
+        </Text>
+      ) : (
+        <Text style={{ marginBottom: '18px', fontSize: '16px', lineHeight: '1.6' }}>
+          <strong>{data.signerName ?? 'A signer'}</strong> ({roleLabel(data.signerRole)}) has signed
+          the {data.documentLabel} for <strong>{data.clientName}</strong>
+          {progress ? ` — ${progress} signatures collected so far.` : '.'}
+        </Text>
+      )}
+      <div style={{ textAlign: 'center', margin: '28px 0' }}>
+        <Button
+          href={safeUrl(data.crmUrl)}
+          style={{
+            display: 'inline-block',
+            backgroundColor: accent,
+            color: '#ffffff',
+            textDecoration: 'none',
+            padding: '14px 36px',
+            borderRadius: '5px',
+            fontWeight: 'bold',
+            fontSize: '16px',
+          }}
+        >
+          View in CRM
+        </Button>
+      </div>
+      <Hr style={{ border: 'none', borderTop: '1px solid #eee', margin: '24px 0 0' }} />
+      <Text style={{ fontSize: '13px', color: '#666', lineHeight: '1.5', padding: '14px 0 0' }}>
+        Open the deal:{' '}
+        <Link
+          href={safeUrl(data.crmUrl)}
+          style={{ color: accent, textDecoration: 'underline', wordBreak: 'break-all' }}
+        >
+          {data.crmUrl}
+        </Link>
+      </Text>
+      <Text style={{ fontSize: '13px', color: '#999', lineHeight: '1.5', marginTop: '14px' }}>
+        You&apos;re receiving this because you&apos;re on the signing-notification list for{' '}
+        {data.portName}. An administrator can change who gets these alerts in CRM settings.
+      </Text>
+    </>
+  );
+}
+
+export async function signingStatusNotificationEmail(
+  data: StatusNotificationData,
+  overrides?: RenderOpts,
+): Promise<{ subject: string; html: string; text: string }> {
+  const accent = brandingPrimaryColor(overrides?.branding);
+  const isCompleted = data.event === 'completed';
+
+  const subject = overrides?.subject
+    ? overrides.subject
+        .replace(/\{\{documentLabel\}\}/g, data.documentLabel)
+        .replace(/\{\{clientName\}\}/g, data.clientName)
+        .replace(/\{\{portName\}\}/g, data.portName)
+    : isCompleted
+      ? `${data.documentLabel} fully signed — ${data.clientName}`
+      : `${data.signerName ?? 'A signer'} signed the ${data.documentLabel} — ${data.clientName}`;
+
+  const body = await render(<StatusBody data={data} accent={accent} />, { pretty: false });
+
+  const progress =
+    typeof data.signedCount === 'number' && typeof data.totalCount === 'number'
+      ? ` (${data.signedCount} of ${data.totalCount} signed)`
+      : '';
+  const text = isCompleted
+    ? `The ${data.documentLabel} for ${data.clientName} has been signed by all parties and filed in the ${data.portName} CRM.\n\nView in CRM: ${data.crmUrl}`
+    : `${data.signerName ?? 'A signer'} (${roleLabel(data.signerRole)}) has signed the ${data.documentLabel} for ${data.clientName}${progress}.\n\nView in CRM: ${data.crmUrl}`;
+
+  return {
+    subject,
+    html: renderShell({ title: subject, body, branding: overrides?.branding }),
+    text,
+  };
+}

src/lib/services/berth-pdf-parser.ts

@@ -357,10 +357,14 @@ export function extractFromOcrText(rawText: string): {
     };
   }
 
-  // Purchase price: "PURCHASE PRICE:\nFEE SIMPLE OR STRATA LOT\n3,880,800 USD"
-  const priceMatch = text.match(/PURCHASE\s+PRICE[\s\S]{0,80}?([0-9][0-9,]+)\s*USD/i);
-  if (priceMatch) {
-    out.price = { value: Number(priceMatch[1]!.replace(/,/g, '')), confidence: 0.7, engine: 'ocr' };
+  // Purchase price: the single clean comma-grouped currency figure. The rates
+  // on the same sheet are letter-spaced (garble) and below the floor, so they
+  // never collide with the main price. See extractPurchasePrice().
+  const priceResult = extractPurchasePrice(text);
+  if (priceResult.value != null) {
+    out.price = { value: priceResult.value, confidence: priceResult.confidence, engine: 'ocr' };
+  } else if (priceResult.warning) {
+    warnings.push(priceResult.warning);
   }
 
   // Pricing validity: "ALL PRICES ABOVE ARE CONFIRMED THROUGH UNTIL SEPTEMBER 15TH, 2025"
@@ -507,6 +511,62 @@ function coerceFieldValue(key: keyof ExtractedBerthFields, raw: string): string
   return numeric < 0 ? null : numeric;
 }
 
+/**
+ * Floor that separates a 6–7-figure purchase price from the ≤~12k weekly/daily
+ * lease rates printed on the same sheet. Observed prices: 277,200 … 5,433,120;
+ * observed weekly highs ≤ 11,341. A wide-margin separator.
+ */
+export const PURCHASE_PRICE_FLOOR = 50_000;
+
+/**
+ * Strict clean comma-grouped currency token. On the real spec sheets the
+ * purchase price is the one figure rendered WITHOUT letter-spacing (the large
+ * bold number); the weekly/daily rates ARE letter-spaced and garble in text
+ * extraction, so they never match this pattern. The floor is a second guard
+ * for clean/synthetic PDFs where rates would also extract cleanly.
+ */
+const PRICE_TOKEN_RE = /\b(\d{1,3}(?:,\d{3})+)\s?(USD|EUR|GBP)\b/gi;
+
+/**
+ * Extract the single main purchase price from raw PDF text. Returns
+ * `value: null` (with a warning) when zero above-floor tokens are found, or
+ * when two or more DISTINCT above-floor values appear (genuinely ambiguous —
+ * flag for human review rather than guess).
+ */
+export function extractPurchasePrice(rawText: string): {
+  value: number | null;
+  currency: string | null;
+  confidence: number;
+  warning?: string;
+} {
+  const candidates: Array<{ value: number; currency: string }> = [];
+  for (const m of rawText.matchAll(PRICE_TOKEN_RE)) {
+    const value = Number(m[1]!.replace(/,/g, ''));
+    if (Number.isFinite(value) && value >= PURCHASE_PRICE_FLOOR) {
+      candidates.push({ value, currency: m[2]!.toUpperCase() });
+    }
+  }
+  if (candidates.length === 0) {
+    return {
+      value: null,
+      currency: null,
+      confidence: 0,
+      warning: 'No purchase-price token found (no clean figure ≥ floor).',
+    };
+  }
+  const distinct = [...new Set(candidates.map((c) => c.value))];
+  if (distinct.length > 1) {
+    return {
+      value: null,
+      currency: null,
+      confidence: 0,
+      warning: `Multiple purchase-price candidates (${distinct.join(', ')}) — needs review.`,
+    };
+  }
+  const best = candidates[0]!;
+  return { value: best.value, currency: best.currency, confidence: 0.95 };
+}
+
 /** Parse a human date like "September 15 2025" → "2025-09-15". */
 export function parseHumanDate(raw: string): string | null {
   const cleaned = raw.replace(/(\d+)(st|nd|rd|th)/i, '$1').trim();

src/lib/services/berth-price-reconcile.service.ts

@@ -0,0 +1,166 @@
+/**
+ * Bulk berth price reconciliation (CM-2 Part A).
+ *
+ * Re-parses each berth's CURRENT spec-sheet PDF (stored parseResults are
+ * stale/wrong — the old purchase-price regex matched 0/113 real sheets),
+ * surfaces old→new price diffs for an admin review page, and applies only the
+ * rows a rep explicitly approves. Nothing is written until apply.
+ */
+
+import pLimit from 'p-limit';
+import { and, eq, inArray, isNull } from 'drizzle-orm';
+
+import { db } from '@/lib/db';
+import { berths, berthPdfVersions } from '@/lib/db/schema/berths';
+import { getStorageBackend } from '@/lib/storage';
+import { logger } from '@/lib/logger';
+
+import { parseBerthPdf, extractPurchasePrice } from './berth-pdf-parser';
+
+export interface PriceReconcileRow {
+  berthId: string;
+  mooringNumber: string;
+  area: string | null;
+  currentPrice: number | null;
+  currentCurrency: string;
+  parsedPrice: number | null;
+  parsedCurrency: string | null;
+  versionId: string | null;
+  status: 'changed' | 'matched' | 'needs_review' | 'no_pdf';
+  warning?: string;
+}
+
+async function streamToBuffer(stream: AsyncIterable<Buffer | string>): Promise<Buffer> {
+  const chunks: Buffer[] = [];
+  for await (const chunk of stream) {
+    chunks.push(typeof chunk === 'string' ? Buffer.from(chunk) : chunk);
+  }
+  return Buffer.concat(chunks);
+}
+
+/**
+ * For every active berth in the port, re-parse the current spec-sheet PDF and
+ * report the parsed main price alongside the stored price. Tenant-scoped by
+ * `portId`. Bounded concurrency keeps the S3/filesystem round-trips in check.
+ */
+export async function listPriceReconciliation(portId: string): Promise<PriceReconcileRow[]> {
+  const rows = await db
+    .select({
+      berthId: berths.id,
+      mooringNumber: berths.mooringNumber,
+      area: berths.area,
+      currentPrice: berths.price,
+      currentCurrency: berths.priceCurrency,
+      versionId: berths.currentPdfVersionId,
+      storageKey: berthPdfVersions.storageKey,
+    })
+    .from(berths)
+    .leftJoin(berthPdfVersions, eq(berthPdfVersions.id, berths.currentPdfVersionId))
+    .where(and(eq(berths.portId, portId), isNull(berths.archivedAt)))
+    .orderBy(berths.mooringNumber);
+
+  const backend = await getStorageBackend();
+  const limit = pLimit(8);
+
+  return Promise.all(
+    rows.map((r) =>
+      limit(async (): Promise<PriceReconcileRow> => {
+        const currentPrice = r.currentPrice == null ? null : Number(r.currentPrice);
+        const base = {
+          berthId: r.berthId,
+          mooringNumber: r.mooringNumber,
+          area: r.area,
+          currentPrice,
+          currentCurrency: r.currentCurrency,
+          versionId: r.versionId,
+        };
+        if (!r.versionId || !r.storageKey) {
+          return { ...base, parsedPrice: null, parsedCurrency: null, status: 'no_pdf' };
+        }
+        try {
+          const buffer = await streamToBuffer(
+            (await backend.get(r.storageKey)) as AsyncIterable<Buffer | string>,
+          );
+          const parse = await parseBerthPdf(buffer);
+          const price = extractPurchasePrice(parse.rawText ?? '');
+          if (price.value == null) {
+            return {
+              ...base,
+              parsedPrice: null,
+              parsedCurrency: null,
+              status: 'needs_review',
+              warning: price.warning,
+            };
+          }
+          const status = currentPrice === price.value ? 'matched' : 'changed';
+          return { ...base, parsedPrice: price.value, parsedCurrency: price.currency, status };
+        } catch (err) {
+          logger.warn({ berthId: r.berthId, err }, 'price-reconcile: parse failed');
+          return {
+            ...base,
+            parsedPrice: null,
+            parsedCurrency: null,
+            status: 'needs_review',
+            warning: 'PDF could not be parsed.',
+          };
+        }
+      }),
+    ),
+  );
+}
+
+/**
+ * Apply a rep-approved slice of parsed prices to `berths.price`/`priceCurrency`.
+ * Tenant-scoped: cross-port berth ids are silently skipped (defense in depth on
+ * top of the route's permission gate). Stamps each berth's current PDF version
+ * `parseResults.bulkPriceApplied` for audit.
+ */
+export async function applyBulkBerthPrices(
+  portId: string,
+  approvals: Array<{ berthId: string; price: number; currency: string }>,
+  actingUserId: string,
+): Promise<{ updated: number }> {
+  if (approvals.length === 0) return { updated: 0 };
+  const ids = approvals.map((a) => a.berthId);
+  const owned = await db
+    .select({ id: berths.id, vid: berths.currentPdfVersionId })
+    .from(berths)
+    .where(and(eq(berths.portId, portId), inArray(berths.id, ids)));
+  const ownedVid = new Map(owned.map((b) => [b.id, b.vid]));
+
+  let updated = 0;
+  await db.transaction(async (tx) => {
+    for (const a of approvals) {
+      if (!ownedVid.has(a.berthId)) continue; // cross-port → skip
+      if (!Number.isFinite(a.price) || a.price < 0) continue;
+      await tx
+        .update(berths)
+        .set({ price: String(a.price), priceCurrency: a.currency, updatedAt: new Date() })
+        .where(and(eq(berths.id, a.berthId), eq(berths.portId, portId)));
+      const vid = ownedVid.get(a.berthId);
+      if (vid) {
+        const [ver] = await tx
+          .select({ pr: berthPdfVersions.parseResults })
+          .from(berthPdfVersions)
+          .where(eq(berthPdfVersions.id, vid));
+        const prior = (ver?.pr as Record<string, unknown> | null) ?? {};
+        await tx
+          .update(berthPdfVersions)
+          .set({
+            parseResults: {
+              ...prior,
+              bulkPriceApplied: {
+                price: a.price,
+                currency: a.currency,
+                by: actingUserId,
+                at: new Date().toISOString(),
+              },
+            },
+          })
+          .where(eq(berthPdfVersions.id, vid));
+      }
+      updated += 1;
+    }
+  });
+  return { updated };
+}

src/lib/services/client-groups.service.ts

@@ -0,0 +1,205 @@
+/**
+ * CM-1: client groups (mailing/segment lists) service.
+ *
+ * CRUD for `client_groups` + membership management on `client_group_members`,
+ * plus a member viewer that resolves each client's primary email for the
+ * copy-emails feature. All reads/writes are port-scoped. Membership replace is
+ * a wipe-and-rewrite transaction (same shape as setEntityTags).
+ */
+
+import { and, desc, eq, inArray, sql } from 'drizzle-orm';
+
+import { createAuditLog, toAuditJson, type AuditMeta } from '@/lib/audit';
+import { db } from '@/lib/db';
+import { clientGroupMembers, clientGroups, clients } from '@/lib/db/schema';
+import { withTransaction } from '@/lib/db/utils';
+import { NotFoundError, ValidationError } from '@/lib/errors';
+import { syncGroupToMailchimp } from '@/lib/services/mailchimp.service';
+import type {
+  CreateClientGroupInput,
+  UpdateClientGroupInput,
+} from '@/lib/validators/client-groups';
+
+export interface ClientGroupWithCount {
+  id: string;
+  name: string;
+  description: string | null;
+  color: string;
+  mailchimpTag: string | null;
+  memberCount: number;
+  createdAt: Date;
+  updatedAt: Date;
+}
+
+export interface GroupMember {
+  clientId: string;
+  fullName: string;
+  email: string | null;
+}
+
+async function assertGroup(id: string, portId: string) {
+  const group = await db.query.clientGroups.findFirst({
+    where: and(eq(clientGroups.id, id), eq(clientGroups.portId, portId)),
+  });
+  if (!group || group.archivedAt) throw new NotFoundError('Client group not found');
+  return group;
+}
+
+export async function listClientGroups(portId: string): Promise<ClientGroupWithCount[]> {
+  const groups = await db
+    .select()
+    .from(clientGroups)
+    .where(and(eq(clientGroups.portId, portId), sql`${clientGroups.archivedAt} IS NULL`))
+    .orderBy(desc(clientGroups.createdAt));
+
+  // Member counts in one grouped query (port-scoped).
+  const counts = await db
+    .select({ groupId: clientGroupMembers.groupId, n: sql<number>`count(*)::int` })
+    .from(clientGroupMembers)
+    .where(eq(clientGroupMembers.portId, portId))
+    .groupBy(clientGroupMembers.groupId);
+  const countMap = new Map(counts.map((c) => [c.groupId, c.n]));
+
+  return groups.map((g) => ({
+    id: g.id,
+    name: g.name,
+    description: g.description,
+    color: g.color,
+    mailchimpTag: g.mailchimpTag,
+    memberCount: countMap.get(g.id) ?? 0,
+    createdAt: g.createdAt,
+    updatedAt: g.updatedAt,
+  }));
+}
+
+export async function getClientGroupById(id: string, portId: string) {
+  return assertGroup(id, portId);
+}
+
+export async function createClientGroup(
+  portId: string,
+  data: CreateClientGroupInput,
+  meta: AuditMeta,
+) {
+  const [group] = await db
+    .insert(clientGroups)
+    .values({
+      portId,
+      name: data.name,
+      description: data.description ?? null,
+      color: data.color ?? '#6B7280',
+      mailchimpTag: data.mailchimpTag ?? null,
+    })
+    .returning();
+  if (!group) throw new ValidationError('Failed to create client group');
+  void createAuditLog({
+    ...meta,
+    action: 'create',
+    entityType: 'client_group',
+    entityId: group.id,
+    newValue: toAuditJson(group),
+  });
+  return group;
+}
+
+export async function updateClientGroup(
+  id: string,
+  portId: string,
+  data: UpdateClientGroupInput,
+  meta: AuditMeta,
+) {
+  await assertGroup(id, portId);
+  const [updated] = await db
+    .update(clientGroups)
+    .set({
+      ...(data.name !== undefined ? { name: data.name } : {}),
+      ...(data.description !== undefined ? { description: data.description } : {}),
+      ...(data.color !== undefined ? { color: data.color } : {}),
+      ...(data.mailchimpTag !== undefined ? { mailchimpTag: data.mailchimpTag } : {}),
+      updatedAt: new Date(),
+    })
+    .where(and(eq(clientGroups.id, id), eq(clientGroups.portId, portId)))
+    .returning();
+  if (!updated) throw new NotFoundError('Client group not found');
+  void createAuditLog({
+    ...meta,
+    action: 'update',
+    entityType: 'client_group',
+    entityId: id,
+    newValue: toAuditJson(data),
+  });
+  return updated;
+}
+
+export async function archiveClientGroup(id: string, portId: string, meta: AuditMeta) {
+  await assertGroup(id, portId);
+  await db
+    .update(clientGroups)
+    .set({ archivedAt: new Date(), updatedAt: new Date() })
+    .where(and(eq(clientGroups.id, id), eq(clientGroups.portId, portId)));
+  void createAuditLog({
+    ...meta,
+    action: 'archive',
+    entityType: 'client_group',
+    entityId: id,
+  });
+}
+
+/** Members of a group, each with their primary email (for copy-emails). */
+export async function listGroupMembers(groupId: string, portId: string): Promise<GroupMember[]> {
+  await assertGroup(groupId, portId);
+  const rows = await db
+    .select({
+      clientId: clients.id,
+      fullName: clients.fullName,
+      email: sql<string | null>`(
+        SELECT cc.value FROM client_contacts cc
+        WHERE cc.client_id = ${clients.id} AND cc.channel = 'email'
+        ORDER BY cc.is_primary DESC
+        LIMIT 1
+      )`,
+    })
+    .from(clientGroupMembers)
+    .innerJoin(clients, eq(clientGroupMembers.clientId, clients.id))
+    .where(and(eq(clientGroupMembers.groupId, groupId), eq(clientGroupMembers.portId, portId)))
+    .orderBy(clients.fullName);
+  return rows;
+}
+
+/** Replace a group's membership with exactly `clientIds` (wipe-and-rewrite). */
+export async function setGroupMembers(
+  groupId: string,
+  portId: string,
+  clientIds: string[],
+  meta: AuditMeta,
+): Promise<void> {
+  await assertGroup(groupId, portId);
+  const unique = Array.from(new Set(clientIds));
+  // Tenant-scope guard: every client must belong to this port.
+  if (unique.length > 0) {
+    const valid = await db
+      .select({ id: clients.id })
+      .from(clients)
+      .where(and(inArray(clients.id, unique), eq(clients.portId, portId)));
+    if (valid.length !== unique.length) {
+      throw new ValidationError('One or more clients are not in this port');
+    }
+  }
+  await withTransaction(async (tx) => {
+    await tx.delete(clientGroupMembers).where(eq(clientGroupMembers.groupId, groupId));
+    if (unique.length > 0) {
+      await tx
+        .insert(clientGroupMembers)
+        .values(unique.map((clientId) => ({ groupId, clientId, portId })));
+    }
+  });
+  void createAuditLog({
+    ...meta,
+    action: 'update',
+    entityType: 'client_group_members',
+    entityId: groupId,
+    newValue: toAuditJson({ clientIds: unique }),
+  });
+  // CM-1 Mailchimp: fire-and-forget one-way push (inert until configured).
+  void syncGroupToMailchimp(groupId, portId).catch(() => {});
+}

src/lib/services/documenso-client.ts

@@ -243,16 +243,19 @@ export interface DocumensoDocument {
 /**
  * When EMAIL_REDIRECT_TO is set (dev / staging), rewrite every recipient
  * email so Documenso doesn't accidentally email real clients during a
- * data import / migration dry-run. Names are prefixed with the original
- * email so the recipient (you) can tell who would have received the doc.
+ * data import / migration dry-run.
  *
- * In production this env var is unset and recipients flow through unchanged.
+ * The NAME is left untouched: a "Name" signature field auto-fills from the
+ * recipient name and renders into the signed PDF, so any annotation here
+ * (we used to append "(was: <email>)") leaks into the document and overlaps
+ * the signature. The original email is captured in the createDocument log
+ * line instead. In production this env var is unset and recipients flow
+ * through unchanged.
  */
 function applyRecipientRedirect(recipients: DocumensoRecipient[]): DocumensoRecipient[] {
   if (!env.EMAIL_REDIRECT_TO) return recipients;
   return recipients.map((r) => ({
     ...r,
-    name: `${r.name} (was: ${r.email})`,
     email: env.EMAIL_REDIRECT_TO!,
   }));
 }
@@ -265,11 +268,11 @@ function applyRecipientRedirect(recipients: DocumensoRecipient[]): DocumensoReci
 function applyPayloadRedirect(payload: Record<string, unknown>): Record<string, unknown> {
   if (!env.EMAIL_REDIRECT_TO) return payload;
   const out: Record<string, unknown> = { ...payload };
-  // 2.x recipient shape
+  // 2.x recipient shape — redirect the email only, keep the name clean (it
+  // renders into the signed PDF's Name field). See applyRecipientRedirect.
   if (Array.isArray(out.recipients)) {
     out.recipients = (out.recipients as Array<Record<string, unknown>>).map((r) => ({
       ...r,
-      name: `${String(r.name ?? '')} (was: ${String(r.email ?? '')})`,
       email: env.EMAIL_REDIRECT_TO,
     }));
   }
@@ -288,11 +291,41 @@ function applyPayloadRedirect(payload: Record<string, unknown>): Record<string,
   return out;
 }
 
+/**
+ * Documenso fires its OWN lifecycle emails for every envelope: each event
+ * below defaults to `true` (verified against the v2.13 OpenAPI + the EOI
+ * Documenso template's stored meta). The CRM is the SOLE sender of signing
+ * comms — branded invitations via `sendSigningInvitation`, plus the
+ * completion / "who signed" alert emails — so we disable ALL of Documenso's
+ * events at creation time.
+ *
+ * Without this, the local-fill pathway (which creates fresh envelopes via
+ * `createDocument`, unlike the template pathway that inherits the template's
+ * all-false `emailSettings`) leaks unbranded "Waiting for others" /
+ * "Signing Complete!" emails — sent with the signed PDF attached from the
+ * Documenso instance's own account (reply-to sales@) — duplicating ours.
+ *
+ * The v2 schema marks every key `required` when the object is present, so
+ * all nine are listed explicitly.
+ */
+export const DOCUMENSO_SILENT_EMAIL_SETTINGS = {
+  recipientSigningRequest: false,
+  recipientRemoved: false,
+  recipientSigned: false,
+  documentPending: false,
+  documentCompleted: false,
+  documentDeleted: false,
+  ownerDocumentCompleted: false,
+  ownerRecipientExpired: false,
+  ownerDocumentCreated: false,
+} as const;
+
 /**
  * Optional metadata applied to the document on creation. v1 accepts
  * `redirectUrl` and `subject`/`message` on its `/documents` endpoint.
  * v2's `/envelope/create` accepts the same plus `signingOrder` for
- * PARALLEL-vs-SEQUENTIAL signing enforcement.
+ * PARALLEL-vs-SEQUENTIAL signing enforcement. `emailSettings` is always
+ * forced to `DOCUMENSO_SILENT_EMAIL_SETTINGS` inside `createDocument`.
  */
 export interface CreateDocumentMeta {
   subject?: string;
@@ -309,7 +342,14 @@ export async function createDocument(
   portId?: string,
   meta?: CreateDocumentMeta,
 ): Promise<DocumensoDocument> {
-  const safeRecipients = applyRecipientRedirect(recipients);
+  // Documenso's API requires UPPERCASE recipient roles
+  // (CC | SIGNER | VIEWER | APPROVER | ASSISTANT). The CRM uses lowercase
+  // role strings internally ('signer' / 'approver'), so normalize here at the
+  // API boundary — otherwise create fails with a 400 "Invalid enum value".
+  const safeRecipients = applyRecipientRedirect(recipients).map((r) => ({
+    ...r,
+    role: typeof r.role === 'string' ? r.role.toUpperCase() : r.role,
+  }));
   if (env.EMAIL_REDIRECT_TO) {
     logger.info(
       { redirected: safeRecipients.length, original: recipients.map((r) => r.email) },
@@ -335,16 +375,14 @@ export async function createDocument(
         role: r.role,
         signingOrder: r.signingOrder || i + 1,
       })),
-      ...(meta
-        ? {
-            meta: {
-              ...(meta.subject ? { subject: meta.subject } : {}),
-              ...(meta.message ? { message: meta.message } : {}),
-              ...(meta.redirectUrl ? { redirectUrl: meta.redirectUrl } : {}),
-              ...(meta.signingOrder ? { signingOrder: meta.signingOrder } : {}),
-            },
-          }
-        : {}),
+      meta: {
+        // CRM is the sole email sender — Documenso stays silent.
+        emailSettings: DOCUMENSO_SILENT_EMAIL_SETTINGS,
+        ...(meta?.subject ? { subject: meta.subject } : {}),
+        ...(meta?.message ? { message: meta.message } : {}),
+        ...(meta?.redirectUrl ? { redirectUrl: meta.redirectUrl } : {}),
+        ...(meta?.signingOrder ? { signingOrder: meta.signingOrder } : {}),
+      },
     };
     form.append('payload', JSON.stringify(payload));
     form.append(
@@ -391,8 +429,13 @@ export async function createDocument(
     return getDocument(envelopeId, portId);
   }
 
-  // v1: existing path. Meta keys are accepted at the top level.
-  return documensoFetch(
+  // v1: existing path. Meta keys are accepted at the top level. We still send
+  // `document` (base64) for older Documenso servers that store it inline, but
+  // Documenso 2.x's v1-compat endpoint instead returns a presigned `uploadUrl`
+  // and expects the PDF bytes to be PUT there (the base64 is ignored). So when
+  // the create response carries an `uploadUrl`, upload the bytes to it — without
+  // this the document is created with NO content (signers see a blank PDF).
+  const raw = (await documensoFetch(
     '/api/v1/documents',
     {
       method: 'POST',
@@ -400,19 +443,49 @@ export async function createDocument(
         title,
         document: pdfBase64,
         recipients: safeRecipients,
-        ...(meta?.subject || meta?.message || meta?.redirectUrl
-          ? {
-              meta: {
-                ...(meta.subject ? { subject: meta.subject } : {}),
-                ...(meta.message ? { message: meta.message } : {}),
-                ...(meta.redirectUrl ? { redirectUrl: meta.redirectUrl } : {}),
-              },
-            }
-          : {}),
+        meta: {
+          // CRM is the sole email sender — Documenso stays silent.
+          emailSettings: DOCUMENSO_SILENT_EMAIL_SETTINGS,
+          ...(meta?.subject ? { subject: meta.subject } : {}),
+          ...(meta?.message ? { message: meta.message } : {}),
+          ...(meta?.redirectUrl ? { redirectUrl: meta.redirectUrl } : {}),
+        },
       }),
     },
     portId,
-  ).then(normalizeDocument);
+  )) as Record<string, unknown>;
+
+  const uploadUrl = typeof raw.uploadUrl === 'string' ? raw.uploadUrl : null;
+  if (uploadUrl) {
+    const pdfBuffer = Buffer.from(pdfBase64, 'base64');
+    let putRes: Response;
+    try {
+      putRes = await fetchWithTimeout(uploadUrl, {
+        method: 'PUT',
+        headers: { 'Content-Type': 'application/pdf' },
+        body: pdfBuffer,
+      });
+    } catch (err) {
+      if (err instanceof FetchTimeoutError) {
+        throw new CodedError('DOCUMENSO_TIMEOUT', {
+          internalMessage: `v1 createDocument uploadUrl PUT timed out after ${err.timeoutMs}ms`,
+        });
+      }
+      throw err;
+    }
+    if (!putRes.ok) {
+      const errText = await putRes.text().catch(() => '');
+      logger.error(
+        { status: putRes.status, err: errText, portId },
+        'Documenso v1 createDocument uploadUrl PUT failed - document has no content',
+      );
+      throw new CodedError('DOCUMENSO_UPSTREAM_ERROR', {
+        internalMessage: `v1 createDocument uploadUrl PUT → ${putRes.status}: ${errText}`,
+      });
+    }
+  }
+
+  return normalizeDocument(raw);
 }
 
 export async function generateDocumentFromTemplate(
@@ -1060,8 +1133,52 @@ export async function downloadSignedPdf(docId: string, portId?: string): Promise
     });
   }
 
-  const arrayBuffer = await res.arrayBuffer();
-  return Buffer.from(arrayBuffer);
+  // Documenso 2.13's v1-compat `/download` returns JSON `{ downloadUrl }`
+  // (a presigned S3 URL), NOT the raw PDF. Older v1 returned the PDF bytes
+  // directly. Detect by magic bytes: a real PDF starts with `%PDF-`. When it
+  // doesn't, parse the JSON and follow `downloadUrl` to fetch the actual file.
+  // Saving the JSON body as the "signed PDF" produced a ~500-byte corrupt file
+  // that got emailed to every signer + filed in the CRM (audit 2026-06-24).
+  const firstBuf = Buffer.from(await res.arrayBuffer());
+  if (firstBuf.subarray(0, 5).toString('latin1') === '%PDF-') {
+    return firstBuf;
+  }
+
+  let downloadUrl: string | undefined;
+  try {
+    downloadUrl = (JSON.parse(firstBuf.toString('utf8')) as { downloadUrl?: string }).downloadUrl;
+  } catch {
+    /* body was neither a PDF nor JSON */
+  }
+  if (!downloadUrl) {
+    throw new CodedError('DOCUMENSO_UPSTREAM_ERROR', {
+      internalMessage: `${path} returned a ${firstBuf.length}-byte non-PDF body with no downloadUrl`,
+    });
+  }
+
+  let pdfRes: Response;
+  try {
+    pdfRes = await fetchWithTimeout(downloadUrl, {});
+  } catch (err) {
+    if (err instanceof FetchTimeoutError) {
+      throw new CodedError('DOCUMENSO_TIMEOUT', {
+        internalMessage: `signed-PDF presigned download timed out after ${err.timeoutMs}ms`,
+      });
+    }
+    throw err;
+  }
+  if (!pdfRes.ok) {
+    throw new CodedError('DOCUMENSO_UPSTREAM_ERROR', {
+      internalMessage: `signed-PDF presigned URL → ${pdfRes.status}`,
+    });
+  }
+  const pdfBuf = Buffer.from(await pdfRes.arrayBuffer());
+  if (pdfBuf.subarray(0, 5).toString('latin1') !== '%PDF-') {
+    throw new CodedError('DOCUMENSO_UPSTREAM_ERROR', {
+      internalMessage: `signed-PDF presigned URL returned a ${pdfBuf.length}-byte non-PDF`,
+    });
+  }
+  return pdfBuf;
 }
 
 /** Convenience health-check used by the admin "Test connection" button.
@@ -1203,8 +1320,6 @@ export interface DocumensoPageDimensions {
   height: number;
 }
 
-const DEFAULT_PAGE_DIMENSIONS: DocumensoPageDimensions = { width: 595, height: 842 }; // A4 pt
-
 const pageDimensionCache = new Map<string, DocumensoPageDimensions>();
 
 /** Test seam - clears the page-dimension memoization. */
@@ -1212,18 +1327,6 @@ export function __resetDocumensoCachesForTests(): void {
   pageDimensionCache.clear();
 }
 
-async function getPageDimensions(docId: string, portId?: string): Promise<DocumensoPageDimensions> {
-  const cached = pageDimensionCache.get(docId);
-  if (cached) return cached;
-  // v1 doesn't expose page dimensions cleanly via the public API; the auto-
-  // placement use case is footer-anchored signature fields, where a default A4
-  // page rendered by Documenso is a safe assumption. Real page dims can be
-  // wired in a follow-up by parsing the document/document-data endpoints.
-  void portId;
-  pageDimensionCache.set(docId, DEFAULT_PAGE_DIMENSIONS);
-  return DEFAULT_PAGE_DIMENSIONS;
-}
-
 /**
  * Place one or more fields on a Documenso document. Coordinates are PERCENT
  * (0-100) and converted to pixels for v1 internally.
@@ -1286,16 +1389,23 @@ export async function placeFields(
     return;
   }
 
-  const dims = await getPageDimensions(docId, portId);
   for (const f of fields) {
     const body = {
       recipientId: typeof f.recipientId === 'string' ? Number(f.recipientId) : f.recipientId,
       type: f.type,
       pageNumber: f.pageNumber,
-      pageX: Math.round((f.pageX / 100) * dims.width),
-      pageY: Math.round((f.pageY / 100) * dims.height),
-      pageWidth: Math.round((f.pageWidth / 100) * dims.width),
-      pageHeight: Math.round((f.pageHeight / 100) * dims.height),
+      // Documenso 2.x's v1-compat /fields endpoint expects PERCENT coords
+      // (0-100), the same as v2 — NOT absolute points. (Confirmed live:
+      // absolute values like 237 were read as 237% and placed fields far
+      // off-page.) Send the percent values straight through.
+      pageX: f.pageX,
+      pageY: f.pageY,
+      pageWidth: f.pageWidth,
+      pageHeight: f.pageHeight,
+      // Pass fieldMeta through on v1 too (Documenso 2.x's v1-compat endpoint
+      // accepts it) so TEXT fields like "Place of Signing" keep their label /
+      // required / placeholder. Older v1 servers ignore unknown keys.
+      ...(f.fieldMeta ? { fieldMeta: f.fieldMeta } : {}),
     };
     // Retry transient failures so one flaky 5xx mid-loop doesn't leave
     // the document with a partial field set. 3 attempts at 250 / 500 /
@@ -1381,6 +1491,93 @@ export function computeDefaultSignatureLayout(
   }));
 }
 
+/**
+ * EOI page-3 signature-block layout — the six fields template 8 carries, so
+ * the in-app pathway (local pdf-lib fill + flatten → upload as a Documenso
+ * document) produces a signed EOI that matches the legacy template output
+ * exactly. Coordinates are percent of page, captured verbatim from template 8.
+ *
+ * Client (signer 1) gets Signature + Name + Place-of-Signing (TEXT) + Date.
+ * Developer (signer 2) gets Name + Signature. The approver (signer 3) carries
+ * no fields. `fieldMeta` is passed through to Documenso (v1 + v2) so the
+ * Place-of-Signing field keeps its label / required / placeholder.
+ */
+export function computeEoiSignatureLayout(
+  clientRecipientId: number | string,
+  developerRecipientId: number | string,
+): DocumensoFieldPlacement[] {
+  return [
+    {
+      recipientId: clientRecipientId,
+      type: 'SIGNATURE',
+      pageNumber: 3,
+      pageX: 39.64497370960451,
+      pageY: 64.81957098456644,
+      pageWidth: 21.21662173851308,
+      pageHeight: 4.303685358613111,
+      fieldMeta: { type: 'signature', fontSize: 18, overflow: 'auto' },
+    },
+    {
+      recipientId: clientRecipientId,
+      type: 'NAME',
+      pageNumber: 3,
+      pageX: 14.34911393977768,
+      pageY: 64.81957098456644,
+      pageWidth: 24.33234194973456,
+      pageHeight: 4.303685358613111,
+      fieldMeta: { type: 'name', fontSize: 12, textAlign: 'left' },
+    },
+    {
+      recipientId: clientRecipientId,
+      type: 'TEXT',
+      pageNumber: 3,
+      pageX: 14.49704042881816,
+      pageY: 57.4932908677896,
+      pageWidth: 24.4807121661721,
+      pageHeight: 4.40865329418904,
+      fieldMeta: {
+        type: 'text',
+        label: 'Place of Signing',
+        readOnly: false,
+        required: true,
+        textAlign: 'left',
+        placeholder: 'Anguilla, AI',
+        characterLimit: 0,
+      },
+    },
+    {
+      recipientId: clientRecipientId,
+      type: 'DATE',
+      pageNumber: 3,
+      pageX: 39.79290246256028,
+      pageY: 57.4932908677896,
+      pageWidth: 21.06824925816024,
+      pageHeight: 4.40865329418904,
+      fieldMeta: { type: 'date', fontSize: 10, overflow: 'auto', textAlign: 'left' },
+    },
+    {
+      recipientId: developerRecipientId,
+      type: 'NAME',
+      pageNumber: 3,
+      pageX: 14.34911393977768,
+      pageY: 72.56877244919716,
+      pageWidth: 24.33234194973456,
+      pageHeight: 3.988781551885322,
+      fieldMeta: { type: 'name', fontSize: 12, textAlign: 'left' },
+    },
+    {
+      recipientId: developerRecipientId,
+      type: 'SIGNATURE',
+      pageNumber: 3,
+      pageX: 39.64497370960451,
+      pageY: 72.56877244919716,
+      pageWidth: 21.21662173851308,
+      pageHeight: 3.988781551885322,
+      fieldMeta: { type: 'signature', fontSize: 18, overflow: 'auto' },
+    },
+  ];
+}
+
 /**
  * Void/cancel a Documenso document.
  *

src/lib/services/document-signing-emails.service.ts

@@ -38,8 +38,10 @@ import {
   signingInvitationEmail,
   signingReminderEmail,
 } from '@/lib/email/templates/document-signing';
+import { signingStatusNotificationEmail } from '@/lib/email/templates/signing-status-notification';
 import { getPortDocumensoConfig } from '@/lib/services/port-config';
 import { extractSigningToken } from '@/lib/services/documenso-signers';
+import { resolveNotificationRecipients } from '@/lib/services/notification-recipients';
 import { logger } from '@/lib/logger';
 
 // ─── Types ───────────────────────────────────────────────────────────────────
@@ -129,9 +131,14 @@ export interface SigningCompletedArgs {
  * Risk #5 - fixing this mapping prevents an `approver` invite from
  * landing on `/sign/error`.
  */
-const ROLE_TO_URL_SEGMENT: Record<SignerRole, 'client' | 'cc' | 'developer' | 'witness'> = {
+const ROLE_TO_URL_SEGMENT: Record<string, 'client' | 'cc' | 'developer' | 'witness'> = {
   client: 'client',
   developer: 'developer',
+  // `document_signers.signer_role` persists Documenso's normalized role, so
+  // the order-2 EOI developer arrives here as 'signer' (not 'developer').
+  // Without this alias the lookup returned `undefined` and the branded link
+  // became `…/sign/undefined/<token>` (dead). Map it to the developer page.
+  signer: 'developer',
   approver: 'cc',
   witness: 'witness',
   other: 'cc',
@@ -153,7 +160,9 @@ export function transformSigningUrl(
   // Trim trailing slashes off the host so we always produce a clean
   // single `/` between segments.
   const host = embeddedSigningHost.replace(/\/+$/, '');
-  const urlRole = ROLE_TO_URL_SEGMENT[signerRole];
+  // Fall back to the passive `cc` page for any unrecognised role rather than
+  // ever emitting `…/sign/undefined/<token>`.
+  const urlRole = ROLE_TO_URL_SEGMENT[signerRole] ?? 'cc';
   return `${host}/sign/${urlRole}/${token}`;
 }
 
@@ -329,3 +338,78 @@ export async function sendSigningCancelled(args: SigningCancelledArgs): Promise<
     ),
   );
 }
+
+// ─── Internal status notifications (staff "who signed" alerts) ────────────────
+
+export interface SigningStatusNotificationArgs {
+  portId: string;
+  portName: string;
+  /** `signed` = one party just signed; `completed` = all parties done. */
+  event: 'signed' | 'completed';
+  documentLabel: string;
+  /** Deal / client name for context in the subject + body. */
+  clientName: string;
+  /** Deep link into the CRM document detail page. */
+  crmUrl: string;
+  /** For `signed`: who just signed + their role + running progress. */
+  signerName?: string | null;
+  signerRole?: SignerRole | null;
+  signedCount?: number;
+  totalCount?: number;
+}
+
+/**
+ * Notify the port's configured signing-notification recipients (the admin
+ * + sales@, plus any extras) that a party signed or that a document is
+ * fully signed. CRM equivalent of the legacy "Document Signed" /
+ * "EOI Complete Update Status" Activepieces flows.
+ *
+ * Recipients come from the `signing_notification_recipients` setting
+ * (users / roles / emails), falling back to the port's reply-to address
+ * (`email_reply_to`) so the alert is never silently dropped. No-op when
+ * nothing resolves. Per-recipient send so the internal list isn't exposed
+ * across recipients; failures are logged, never thrown (the webhook /
+ * completion path must not be undone by an email hiccup).
+ */
+export async function sendSigningStatusNotification(
+  args: SigningStatusNotificationArgs,
+): Promise<void> {
+  const recipients = await resolveNotificationRecipients(
+    args.portId,
+    'signing_notification_recipients',
+    'email_reply_to',
+  );
+  if (recipients.length === 0) return;
+
+  const branding = await getBrandingShell(args.portId);
+  const { subject, html, text } = await signingStatusNotificationEmail(
+    {
+      event: args.event,
+      documentLabel: args.documentLabel,
+      clientName: args.clientName,
+      portName: args.portName,
+      crmUrl: args.crmUrl,
+      signerName: args.signerName ?? null,
+      signerRole: args.signerRole ?? null,
+      signedCount: args.signedCount,
+      totalCount: args.totalCount,
+    },
+    { branding },
+  );
+
+  const sendLimit = pLimit(3);
+  await Promise.all(
+    recipients.map((to) =>
+      sendLimit(async () => {
+        try {
+          await sendEmail(to, subject, html, undefined, text, args.portId);
+        } catch (err) {
+          logger.error(
+            { err, portId: args.portId, recipient: to, event: args.event },
+            'Signing status notification send failed',
+          );
+        }
+      }),
+    ),
+  );
+}

src/lib/services/document-templates.ts

@@ -17,11 +17,14 @@ import { emitToRoom } from '@/lib/socket/server';
 import { buildStoragePath } from '@/lib/minio';
 import { getStorageBackend } from '@/lib/storage';
 import { env } from '@/lib/env';
+import { logger } from '@/lib/logger';
 import { getCountryName } from '@/lib/i18n/countries';
 import {
   createDocument as documensoCreate,
   sendDocument as documensoSend,
   generateDocumentFromTemplate as documensoGenerateFromTemplate,
+  placeFields as documensoPlaceFields,
+  computeEoiSignatureLayout,
 } from '@/lib/services/documenso-client';
 import { buildDocumensoPayload, getPortEoiSigners } from '@/lib/services/documenso-payload';
 import { getPortDocumensoConfig } from '@/lib/services/port-config';
@@ -714,7 +717,15 @@ async function generateAndSignViaInApp(
   }
   const pdfBase64 = Buffer.concat(chunks).toString('base64');
 
-  // Create Documenso document
+  // Per-port Documenso config for the post-signing redirect + signing order
+  // (parity with the documenso-template pathway).
+  const docCfg = await getPortDocumensoConfig(portId);
+
+  // Create the Documenso document from the locally-filled + flattened PDF.
+  // Because the detail fields are flattened by pdf-lib (clean 12pt + multiline
+  // address wrapping), Documenso never re-renders them — it only collects
+  // signatures. This is what fixes the auto-sized/clipped detail text the
+  // Documenso template-fill pathway produced.
   const documensoDoc = await documensoCreate(
     template.name,
     pdfBase64,
@@ -724,10 +735,38 @@ async function generateAndSignViaInApp(
       role: s.role,
       signingOrder: s.signingOrder,
     })),
+    portId,
+    {
+      redirectUrl: docCfg.redirectUrl ?? env.APP_URL,
+      ...(docCfg.signingOrder ? { signingOrder: docCfg.signingOrder } : {}),
+    },
   );
 
+  // Place the EOI page-3 signature block. The flattened PDF carries no
+  // Documenso fields, so place the six fields (client Signature/Name/
+  // Place-of-Signing/Date, developer Name/Signature) at template 8's
+  // coordinates, mapped by signing order (1 = client, 2 = developer; the
+  // approver signs no fields).
+  if (template.templateType === 'eoi') {
+    const byOrder = new Map(documensoDoc.recipients.map((r) => [r.signingOrder, r.id]));
+    const clientRecipientId = byOrder.get(1);
+    const developerRecipientId = byOrder.get(2);
+    if (clientRecipientId && developerRecipientId) {
+      await documensoPlaceFields(
+        documensoDoc.id,
+        computeEoiSignatureLayout(clientRecipientId, developerRecipientId),
+        portId,
+      );
+    } else {
+      logger.warn(
+        { docId: documensoDoc.id, recipients: documensoDoc.recipients.length },
+        'EOI in-app pathway: could not resolve client/developer recipients for signature-field placement',
+      );
+    }
+  }
+
   // Send document for signing
-  await documensoSend(documensoDoc.id);
+  await documensoSend(documensoDoc.id, portId);
 
   // Update our document record with Documenso ID and status
   await db
@@ -740,6 +779,46 @@ async function generateAndSignViaInApp(
     })
     .where(eq(documents.id, documentRecord.id));
 
+  // Persist per-recipient signer rows so the EOI tab's signing-progress panel
+  // and the webhook handler (which matches by token / email) work — parity
+  // with the documenso-template pathway. Strip the `(was: …)` /
+  // `(placeholder)` suffixes EMAIL_REDIRECT_TO bakes into names.
+  if (documensoDoc.recipients.length > 0) {
+    await db.insert(documentSigners).values(
+      documensoDoc.recipients.map((r) => {
+        const cleanName = (r.name || r.email)
+          .replace(/\s*\(was:[^)]*\)/i, '')
+          .replace(/\s*\(placeholder\b[^)]*\)/i, '')
+          .trim();
+        const role =
+          r.role.toUpperCase() === 'SIGNER' && r.signingOrder === 1
+            ? 'client'
+            : normalizeSignerRole(r.role);
+        return {
+          documentId: documentRecord.id,
+          signerName: cleanName || r.email,
+          signerEmail: r.email,
+          signerRole: role,
+          signingOrder: r.signingOrder,
+          status: 'pending' as const,
+          signingUrl: r.signingUrl ?? null,
+          embeddedUrl: r.embeddedUrl ?? null,
+          signingToken: r.token ?? null,
+          invitedAt: null,
+        };
+      }),
+    );
+  }
+
+  // Stamp the interest's EOI milestone so the Overview tab flips to
+  // "EOI sent / awaiting signatures" — parity with the template pathway.
+  if (context.interestId) {
+    await db
+      .update(interests)
+      .set({ eoiDocStatus: 'sent', dateEoiSent: new Date(), updatedAt: new Date() })
+      .where(eq(interests.id, context.interestId));
+  }
+
   void createAuditLog({
     userId: meta.userId,
     portId,
@@ -794,48 +873,152 @@ async function generateAndSignViaDocumensoTemplate(
   // platform to one Documenso instance per CRM process.
   const docCfg = await getPortDocumensoConfig(portId);
 
-  // v2 prefillFields-by-ID emission requires a field-name → field-ID map
-  // populated by the admin "Sync from Documenso" button. Absent (or partial)
-  // map → payload skips prefillFields and v2 accepts the legacy formValues
-  // shape via backward compat.
-  const { getEoiFieldMap } = await import('@/lib/services/documenso-template-sync.service');
-  const fieldMap = await getEoiFieldMap(portId);
-
-  // Pick which side of the yacht's stored dimensions ships to Documenso.
+  // Pick which side of the yacht's stored dimensions ships to the PDF.
   // The drawer's toggle drives this; if the caller omitted it, default to
   // whichever unit the rep originally typed in (yacht.lengthUnit). Legacy
   // yachts without a unit column default to 'ft'.
   const dimensionUnit: 'ft' | 'm' = options?.dimensionUnit ?? eoiContext.yacht?.lengthUnit ?? 'ft';
 
-  const payload = buildDocumensoPayload(
-    eoiContext,
+  // Document title used by both fill methods + the documents row.
+  const docTitle = `Expression of Interest – ${eoiContext.client.fullName}`;
+
+  let documensoDoc;
+  let localFileId: string | null = null;
+
+  if (docCfg.eoiFillMethod === 'local') {
+    // LOCAL-FILL (default): fill + flatten the source PDF ourselves (pdf-lib,
+    // fixed 12pt + multiline address wrapping), upload the flattened PDF to
+    // Documenso as a document, and place ONLY the page-3 signature fields.
+    // Documenso never renders the body text, so it can't auto-size/clip it —
+    // this is the fix for the oversized/clipped detail fields the Documenso
+    // template-fill produced. Still flows through Documenso for signing, so
+    // branded invites, embedded signing, webhooks, and emails are unchanged.
+    const pdfBytes = await generateEoiPdfFromTemplate(eoiContext, { dimensionUnit });
+
+    const port = await db.query.ports.findFirst({ where: eq(ports.id, portId) });
+    const fileId = crypto.randomUUID();
+    const storagePath = buildStoragePath(
+      port?.slug ?? portId,
+      'eoi',
+      context.interestId,
+      fileId,
+      'pdf',
+    );
     {
-      interestId: context.interestId,
-      clientRecipientId: docCfg.clientRecipientId,
-      developerRecipientId: docCfg.developerRecipientId,
-      approvalRecipientId: docCfg.approvalRecipientId,
-      developerName: signers.developer.name,
-      developerEmail: signers.developer.email,
-      approverName: signers.approver.name,
-      approverEmail: signers.approver.email,
-      // Prefer per-port post-signing redirect (typically marketing-site
-      // /sign/success on v2). Falls back to APP_URL on v1 / when unset.
-      redirectUrl: docCfg.redirectUrl ?? env.APP_URL,
-      // v2-only signing-order enforcement. v1 instances ignore this key.
-      ...(docCfg.signingOrder ? { signingOrder: docCfg.signingOrder } : {}),
-      dimensionUnit,
-    },
-    fieldMap,
-  );
+      const buffer = Buffer.from(pdfBytes);
+      const backend = await getStorageBackend();
+      await backend.put(storagePath, buffer, {
+        contentType: 'application/pdf',
+        sizeBytes: buffer.length,
+      });
+    }
+    const [fileRecord] = await db
+      .insert(files)
+      .values({
+        portId,
+        clientId: context.clientId ?? null,
+        filename: 'expression-of-interest.pdf',
+        originalName: 'Expression of Interest.pdf',
+        mimeType: 'application/pdf',
+        sizeBytes: String(pdfBytes.byteLength),
+        storagePath,
+        storageBucket: env.MINIO_BUCKET,
+        category: 'eoi',
+        uploadedBy: meta.userId,
+      })
+      .returning();
+    localFileId = fileRecord!.id;
 
-  const documensoDoc = await documensoGenerateFromTemplate(
-    docCfg.eoiTemplateId,
-    payload as unknown as Record<string, unknown>,
-    portId,
-  );
+    const created = await documensoCreate(
+      docTitle,
+      Buffer.from(pdfBytes).toString('base64'),
+      [
+        {
+          name: eoiContext.client.fullName,
+          email: eoiContext.client.primaryEmail ?? '',
+          role: 'signer',
+          signingOrder: 1,
+        },
+        {
+          name: signers.developer.name,
+          email: signers.developer.email,
+          role: 'signer',
+          signingOrder: 2,
+        },
+        {
+          name: signers.approver.name,
+          email: signers.approver.email,
+          role: 'approver',
+          signingOrder: 3,
+        },
+      ],
+      portId,
+      {
+        redirectUrl: docCfg.redirectUrl ?? env.APP_URL,
+        ...(docCfg.signingOrder ? { signingOrder: docCfg.signingOrder } : {}),
+      },
+    );
 
-  // Record a documents row referencing the Documenso document. No local file -
-  // Documenso owns the PDF and delivers signed copies via webhook (handled elsewhere).
+    // Place the six page-3 signature fields at template-8 coordinates, mapped
+    // by signing order (1 = client, 2 = developer; approver signs no fields).
+    const byOrder = new Map(created.recipients.map((r) => [r.signingOrder, r.id]));
+    const clientRid = byOrder.get(1);
+    const developerRid = byOrder.get(2);
+    if (clientRid && developerRid) {
+      await documensoPlaceFields(
+        created.id,
+        computeEoiSignatureLayout(clientRid, developerRid),
+        portId,
+      );
+    } else {
+      logger.warn(
+        { docId: created.id, recipients: created.recipients.length },
+        'EOI local-fill: could not resolve client/developer recipients for field placement',
+      );
+    }
+
+    // v2 envelopes don't return signing URLs until distribute; v1 returns them
+    // on create. Distribute (suppressing Documenso's own emails via
+    // distributionMethod:NONE on v2 / DRAFT-stays-quiet on v1) only when
+    // they're missing, so document_signers.signing_url is populated for the
+    // branded "Send invitation" flow regardless of API version.
+    const needsDistribute = created.recipients.some((r) => !r.signingUrl);
+    documensoDoc = needsDistribute ? await documensoSend(created.id, portId) : created;
+  } else {
+    // DOCUMENSO TEMPLATE FILL (legacy fallback, eoi_fill_method='documenso'):
+    // Documenso fills the template's AcroForm fields from the payload. Note it
+    // auto-sizes/clips long values — kept only as a per-port escape hatch.
+    // v2 prefillFields-by-ID needs a field-name → field-ID map from the admin
+    // "Sync from Documenso" button; absent it, v2 ignores the legacy formValues.
+    const { getEoiFieldMap } = await import('@/lib/services/documenso-template-sync.service');
+    const fieldMap = await getEoiFieldMap(portId);
+    const payload = buildDocumensoPayload(
+      eoiContext,
+      {
+        interestId: context.interestId,
+        clientRecipientId: docCfg.clientRecipientId,
+        developerRecipientId: docCfg.developerRecipientId,
+        approvalRecipientId: docCfg.approvalRecipientId,
+        developerName: signers.developer.name,
+        developerEmail: signers.developer.email,
+        approverName: signers.approver.name,
+        approverEmail: signers.approver.email,
+        redirectUrl: docCfg.redirectUrl ?? env.APP_URL,
+        ...(docCfg.signingOrder ? { signingOrder: docCfg.signingOrder } : {}),
+        dimensionUnit,
+      },
+      fieldMap,
+    );
+    documensoDoc = await documensoGenerateFromTemplate(
+      docCfg.eoiTemplateId,
+      payload as unknown as Record<string, unknown>,
+      portId,
+    );
+  }
+
+  // Record a documents row referencing the Documenso document. Local-fill
+  // attaches the flattened PDF we stored; template-fill has no local file
+  // (Documenso owns the PDF; signed copy arrives via webhook).
   const [documentRecord] = await db
     .insert(documents)
     .values({
@@ -843,8 +1026,9 @@ async function generateAndSignViaDocumensoTemplate(
       clientId: context.clientId ?? null,
       interestId: context.interestId,
       documentType: 'eoi',
-      title: payload.title,
+      title: docTitle,
       status: 'sent',
+      fileId: localFileId,
       documensoId: documensoDoc.id,
       documensoNumericId: documensoDoc.numericId,
       isManualUpload: false,

src/lib/services/documents.service.ts

@@ -45,6 +45,8 @@ import {
 import {
   sendSigningInvitation,
   sendSigningCompleted,
+  sendSigningStatusNotification,
+  transformSigningUrl,
   type SignerRole,
 } from '@/lib/services/document-signing-emails.service';
 import {
@@ -1062,10 +1064,23 @@ export async function uploadSignedManually(
 export async function listDocumentSigners(documentId: string, portId: string) {
   await getDocumentById(documentId, portId); // verify access
 
-  return db.query.documentSigners.findMany({
+  const rows = await db.query.documentSigners.findMany({
     where: eq(documentSigners.documentId, documentId),
     orderBy: (ds, { asc }) => [asc(ds.signingOrder)],
   });
+
+  // Surface the BRANDED marketing-site embed URL (the same wrap the
+  // invitation email applies) rather than the bare Documenso link, so the
+  // EOI tab's "Copy link" shares the on-brand signing page. No-op when the
+  // port has no embeddedSigningHost configured (transformSigningUrl returns
+  // the raw URL unchanged).
+  const { embeddedSigningHost } = await getPortDocumensoConfig(portId);
+  return rows.map((r) => ({
+    ...r,
+    signingUrl: r.signingUrl
+      ? transformSigningUrl(r.signingUrl, embeddedSigningHost, r.signerRole as SignerRole)
+      : r.signingUrl,
+  }));
 }
 
 // ─── List Events ──────────────────────────────────────────────────────────────
@@ -1248,6 +1263,14 @@ export async function handleRecipientSigned(eventData: {
         'cascading "your turn" invite failed after recipient signed',
       );
     });
+
+    // Internal "who signed" alert to the port's signing-notification
+    // recipients (admin + sales@). Fire-and-forget + fully guarded inside
+    // the helper so it can't undo the signing that just succeeded.
+    void notifySigningStatus(doc, 'signed', {
+      name: signer.signerName,
+      role: signer.signerRole,
+    });
   }
 }
 
@@ -1345,6 +1368,70 @@ async function sendCascadingInviteForNextSigner(doc: {
   }
 }
 
+/**
+ * Fire the internal "signing progress" alert to the port's configured
+ * signing-notification recipients (admin + sales@, etc). Self-contained
+ * and fully guarded — a notification failure must never undo a signing /
+ * completion side effect, so all errors are swallowed + logged. Resolves
+ * the deal client name + a deep CRM link, and (for `signed`) the running
+ * signed/total progress.
+ */
+async function notifySigningStatus(
+  doc: Parameters<typeof resolveDocumentOwner>[1] & {
+    id: string;
+    portId: string;
+    documentType: string;
+    title: string;
+  },
+  event: 'signed' | 'completed',
+  signer?: { name: string; role: string | null } | null,
+): Promise<void> {
+  try {
+    const port = await db.query.ports.findFirst({
+      where: eq(ports.id, doc.portId),
+      columns: { name: true, slug: true },
+    });
+
+    let clientName = doc.title;
+    const owner = await resolveDocumentOwner(doc.portId, doc);
+    if (owner?.entityType === 'client') {
+      const client = await db.query.clients.findFirst({
+        where: eq(clients.id, owner.entityId),
+        columns: { fullName: true },
+      });
+      if (client?.fullName) clientName = client.fullName;
+    }
+
+    let signedCount: number | undefined;
+    let totalCount: number | undefined;
+    if (event === 'signed') {
+      const all = await db
+        .select({ status: documentSigners.status })
+        .from(documentSigners)
+        .where(eq(documentSigners.documentId, doc.id));
+      totalCount = all.length;
+      signedCount = all.filter((s) => s.status === 'signed').length;
+    }
+
+    const crmUrl = `${env.APP_URL ?? ''}/${port?.slug ?? ''}/documents/${doc.id}`;
+
+    await sendSigningStatusNotification({
+      portId: doc.portId,
+      portName: port?.name ?? 'Port Nimara',
+      event,
+      documentLabel: DOC_TYPE_LABEL[doc.documentType] ?? 'Expression of Interest',
+      clientName,
+      crmUrl,
+      signerName: signer?.name ?? null,
+      signerRole: (signer?.role as SignerRole) ?? null,
+      signedCount,
+      totalCount,
+    });
+  } catch (err) {
+    logger.error({ err, documentId: doc.id, event }, 'signing status notification failed');
+  }
+}
+
 /**
  * Manually (re)send the finalized signed PDF of a completed document to the
  * deal's client. Mirrors the automatic completion fan-out (sendSigningCompleted)
@@ -1924,6 +2011,11 @@ export async function handleDocumentCompleted(eventData: { documentId: string; p
       }),
     );
   }
+
+  // Internal "fully signed" alert to the port's signing-notification
+  // recipients (admin + sales@). handleDocumentCompleted is idempotent
+  // (early-returns on re-delivery), so this fires exactly once per doc.
+  void notifySigningStatus(doc, 'completed');
 }
 
 export async function handleDocumentExpired(eventData: { documentId: string; portId?: string }) {

src/lib/services/eoi-context.ts

@@ -303,6 +303,28 @@ export async function buildEoiContext(interestId: string, portId: string): Promi
   const today = now.toISOString().slice(0, 10);
   const year = String(now.getFullYear());
 
+  // CM-2 Part B: deal-specific price override. The base berth price is the
+  // canonical list price; an interest_berths.price_override (when set)
+  // supersedes it for THIS interest's documents via the existing
+  // {{berth.price}} / {{berth.priceCurrency}} tokens.
+  let resolvedBerthPrice = berth?.price ?? null;
+  let resolvedBerthCurrency = berth?.priceCurrency ?? port.defaultCurrency;
+  if (berth && primaryBerthId) {
+    const [ibOverride] = await db
+      .select({
+        priceOverride: interestBerths.priceOverride,
+        priceOverrideCurrency: interestBerths.priceOverrideCurrency,
+      })
+      .from(interestBerths)
+      .where(
+        and(eq(interestBerths.interestId, interest.id), eq(interestBerths.berthId, primaryBerthId)),
+      );
+    if (ibOverride?.priceOverride != null) {
+      resolvedBerthPrice = ibOverride.priceOverride;
+      resolvedBerthCurrency = ibOverride.priceOverrideCurrency ?? berth.priceCurrency;
+    }
+  }
+
   return {
     client: {
       id: client.id,
@@ -337,8 +359,8 @@ export async function buildEoiContext(interestId: string, portId: string): Promi
           mooringNumber: berth.mooringNumber,
           area: berth.area,
           lengthFt: berth.lengthFt,
-          price: berth.price,
-          priceCurrency: berth.priceCurrency,
+          price: resolvedBerthPrice,
+          priceCurrency: resolvedBerthCurrency,
           tenureType: berth.tenureType,
         }
       : null,

src/lib/services/interest-berths.service.ts

@@ -170,6 +170,8 @@ export async function listBerthsForInterest(
       addedBy: interestBerths.addedBy,
       addedAt: interestBerths.addedAt,
       notes: interestBerths.notes,
+      priceOverride: interestBerths.priceOverride,
+      priceOverrideCurrency: interestBerths.priceOverrideCurrency,
       mooringNumber: berths.mooringNumber,
       area: berths.area,
       status: berths.status,
@@ -444,3 +446,49 @@ export async function removeInterestBerth(
     .delete(interestBerths)
     .where(and(eq(interestBerths.interestId, interestId), eq(interestBerths.berthId, berthId)));
 }
+
+// ─── Per-interest price override (CM-2 Part B) ───────────────────────────────
+
+/**
+ * Resolve the effective price for a berth in the context of an interest. The
+ * deal-specific override (when set) supersedes the berth's canonical list
+ * price; the override carries its own currency, falling back to the base
+ * currency when null. Pure — safe to unit-test without a DB.
+ */
+export function resolveBerthPriceForInterest(
+  override: { priceOverride: string | null; priceOverrideCurrency: string | null },
+  base: { price: string | null; priceCurrency: string },
+): { price: string | null; currency: string } {
+  if (override.priceOverride != null) {
+    return {
+      price: override.priceOverride,
+      currency: override.priceOverrideCurrency ?? base.priceCurrency,
+    };
+  }
+  return { price: base.price, currency: base.priceCurrency };
+}
+
+/**
+ * Set (or clear, when `price` is null) the deal-specific price for one
+ * (interest, berth). Tenant-scoped: the interest must belong to `portId`.
+ * Does not touch `berths.price`.
+ */
+export async function setBerthPriceOverride(
+  interestId: string,
+  berthId: string,
+  price: number | null,
+  currency: string | null,
+  portId: string,
+): Promise<void> {
+  const interestRow = await db.query.interests.findFirst({
+    where: and(eq(interests.id, interestId), eq(interests.portId, portId)),
+  });
+  if (!interestRow) throw new NotFoundError('Interest');
+  await db
+    .update(interestBerths)
+    .set({
+      priceOverride: price == null ? null : String(price),
+      priceOverrideCurrency: price == null ? null : (currency ?? 'USD'),
+    })
+    .where(and(eq(interestBerths.interestId, interestId), eq(interestBerths.berthId, berthId)));
+}

src/lib/services/interests.service.ts

@@ -833,7 +833,12 @@ export async function createInterest(portId: string, data: CreateInterestInput,
   //      every new lead. Falls back to null (Unassigned) when none of
   //      the above resolve.
   let resolvedAssignedTo = interestData.assignedTo ?? null;
-  if (resolvedAssignedTo === null && !('assignedTo' in interestData)) {
+  // CM-5: tiers 2 & 3 (port default-owner + auto-assign-to-creator) only run
+  // when the per-port assignment feature is enabled. Tier 1 (an explicit
+  // assignedTo from the caller) is always honored. Default is OFF.
+  const assignmentSetting = await getSetting('assignment_enabled', portId);
+  const assignmentEnabled = assignmentSetting?.value === true;
+  if (assignmentEnabled && resolvedAssignedTo === null && !('assignedTo' in interestData)) {
     const defaultOwner = await getSetting('default_new_interest_owner', portId);
     const v = defaultOwner?.value as { userId?: string } | null | undefined;
     if (v?.userId) {

src/lib/services/mailchimp.service.ts

@@ -0,0 +1,67 @@
+/**
+ * CM-1: Mailchimp Marketing API integration (one-way push, CRM → Mailchimp).
+ *
+ * SCOPE NOTE: per the locked CM-1 decision, the exact group → tag/segment
+ * mapping is finalised only once we have the client's actual Mailchimp account.
+ * So this module ships the config plumbing + an inert sync that no-ops until
+ * (a) an admin stores an API key + audience ID and (b) the mapping is wired.
+ * The members viewer + copy-emails features do NOT depend on Mailchimp.
+ *
+ * Settings keys (per-port, in system_settings):
+ *   - `mailchimp_api_key`     (AES-encrypted at rest, like SMTP/IMAP creds)
+ *   - `mailchimp_audience_id` (the single audience all groups map into)
+ */
+
+import { logger } from '@/lib/logger';
+import { getSetting } from '@/lib/services/settings.service';
+import { decrypt } from '@/lib/utils/encryption';
+
+export interface MailchimpConfig {
+  apiKey: string;
+  audienceId: string;
+  /** Datacenter prefix derived from the key suffix (e.g. `us21`). */
+  serverPrefix: string;
+}
+
+/** Resolve + decrypt the per-port Mailchimp config, or null when unset. */
+export async function getMailchimpConfig(portId: string): Promise<MailchimpConfig | null> {
+  const keyRow = await getSetting('mailchimp_api_key', portId);
+  const audRow = await getSetting('mailchimp_audience_id', portId);
+  const encKey = typeof keyRow?.value === 'string' ? keyRow.value : null;
+  const audienceId = typeof audRow?.value === 'string' ? audRow.value : null;
+  if (!encKey || !audienceId) return null;
+  let apiKey: string;
+  try {
+    apiKey = decrypt(encKey);
+  } catch {
+    return null;
+  }
+  // Mailchimp keys are `<hex>-<dc>`; the datacenter is the API host prefix.
+  const serverPrefix = apiKey.split('-')[1] ?? '';
+  if (!serverPrefix) return null;
+  return { apiKey, audienceId, serverPrefix };
+}
+
+export async function isMailchimpConfigured(portId: string): Promise<boolean> {
+  return (await getMailchimpConfig(portId)) !== null;
+}
+
+export type MailchimpSyncResult = { skipped: string } | { synced: true; count: number };
+
+/**
+ * Push a group's members to Mailchimp as a tag/segment on the port's audience.
+ * Inert until configured AND the mapping is confirmed (see SCOPE NOTE).
+ */
+export async function syncGroupToMailchimp(
+  groupId: string,
+  portId: string,
+): Promise<MailchimpSyncResult> {
+  const config = await getMailchimpConfig(portId);
+  if (!config) return { skipped: 'not-configured' };
+  // TODO(CM-1): mapping pending the client's Mailchimp account. Once confirmed,
+  // upsert each member via
+  //   PUT https://{serverPrefix}.api.mailchimp.com/3.0/lists/{audienceId}/members/{md5(lowercased-email)}
+  // then apply the group's tag. Only push subscribed/opted-in contacts (GDPR).
+  logger.info({ groupId, portId }, 'Mailchimp sync requested (mapping pending client account)');
+  return { skipped: 'mapping-pending' };
+}

src/lib/services/ocr-config.service.ts

@@ -37,6 +37,12 @@ export interface OcrConfigPublic {
    * provider is never called even if a key is configured.
    */
   aiEnabled: boolean;
+  /**
+   * CM-6: manual-entry mode. When true the scanner skips ALL parsing
+   * (Tesseract + AI) and presents an empty form for the operator to fill in
+   * by hand. Per-port; takes precedence over `aiEnabled`. Default false.
+   */
+  manualEntry: boolean;
 }
 
 /** Internal shape including the decrypted key - server-side only. */
@@ -52,6 +58,7 @@ interface StoredOcrConfig {
   apiKeyEncrypted: string | null;
   useGlobal: boolean;
   aiEnabled?: boolean;
+  manualEntry?: boolean;
 }
 
 const KEY = 'ocr.config';
@@ -106,12 +113,14 @@ export async function getResolvedOcrConfig(portId: string): Promise<OcrConfigRes
       hasApiKey: false,
       useGlobal: portRow?.useGlobal === true,
       aiEnabled: false,
+      manualEntry: portRow?.manualEntry === true,
       source: 'none',
     };
   }
-  // The aiEnabled flag is per-port: even if the port falls back to a global
-  // key, the port admin still has to flip the switch on this port.
+  // The aiEnabled / manualEntry flags are per-port: even if the port falls back
+  // to a global key, the port admin still has to flip these on this port.
   const aiEnabled = portRow?.aiEnabled === true;
+  const manualEntry = portRow?.manualEntry === true;
   return {
     provider: sourceRow.provider,
     model: sourceRow.model,
@@ -119,6 +128,7 @@ export async function getResolvedOcrConfig(portId: string): Promise<OcrConfigRes
     hasApiKey: Boolean(sourceRow.apiKeyEncrypted),
     useGlobal: portRow?.useGlobal === true,
     aiEnabled,
+    manualEntry,
     source: useGlobal ? 'global' : 'port',
   };
 }
@@ -133,6 +143,7 @@ export async function getPublicOcrConfig(portId: string | null): Promise<OcrConf
       hasApiKey: false,
       useGlobal: false,
       aiEnabled: false,
+      manualEntry: false,
     };
   }
   return {
@@ -141,6 +152,7 @@ export async function getPublicOcrConfig(portId: string | null): Promise<OcrConf
     hasApiKey: Boolean(row.apiKeyEncrypted),
     useGlobal: row.useGlobal,
     aiEnabled: row.aiEnabled === true,
+    manualEntry: row.manualEntry === true,
   };
 }
 
@@ -154,6 +166,8 @@ export interface SaveOcrConfigInput {
   useGlobal?: boolean;
   /** Per-port toggle: enable AI receipt parsing. Defaults to false. */
   aiEnabled?: boolean;
+  /** Per-port toggle: manual entry (skip all parsing). Defaults to false. */
+  manualEntry?: boolean;
 }
 
 export async function saveOcrConfig(
@@ -171,6 +185,9 @@ export async function saveOcrConfig(
   // AI is meaningful only at the port scope. Preserve the existing flag if the
   // caller didn't pass one (so toggling provider/model doesn't re-disable AI).
   const aiEnabled = portId === null ? false : (input.aiEnabled ?? existing?.aiEnabled ?? false);
+  // Manual entry is also port-only; preserve when the caller omits it.
+  const manualEntry =
+    portId === null ? false : (input.manualEntry ?? existing?.manualEntry ?? false);
   await writeRow(
     portId,
     {
@@ -179,6 +196,7 @@ export async function saveOcrConfig(
       apiKeyEncrypted,
       useGlobal: portId === null ? false : Boolean(input.useGlobal),
       aiEnabled,
+      manualEntry,
     },
     userId,
   );

src/lib/services/port-config.ts

@@ -49,6 +49,11 @@ export const SETTING_KEYS = {
   // timing-safe comparison.
   documensoWebhookSecret: 'documenso_webhook_secret',
   eoiDefaultPathway: 'eoi_default_pathway',
+  // EOI body-text fill method: 'local' (CRM fills + flattens the PDF, clean
+  // 12pt + multiline address wrap, Documenso signs only) vs 'documenso'
+  // (legacy: Documenso fills the template AcroForm fields and auto-sizes /
+  // clips them). Toggleable per-port in admin → Documenso.
+  eoiFillMethod: 'eoi_fill_method',
   // Identity of the developer + approver that the template's static
   // recipient slots get filled with. Old system hardcoded these
   // (David Mizrahi, Abbie May @ portnimara.com) but multi-port deploys
@@ -316,6 +321,16 @@ export interface PortDocumensoConfig {
   apiUrlSource: 'port' | 'global' | 'env' | 'default' | 'none';
   eoiTemplateId: number;
   defaultPathway: EoiPathway;
+  /**
+   * EOI body-text fill method:
+   * - 'local'    : CRM fills + flattens the source PDF (pdf-lib, fixed 12pt +
+   *                multiline address wrapping), then uploads the flattened PDF
+   *                to Documenso for signature placement only. Renders cleanly.
+   * - 'documenso': legacy — Documenso fills the template's AcroForm fields via
+   *                the template-generate API (auto-sizes the text → clips it).
+   * Toggleable per-port in admin → Documenso. Defaults to 'local'.
+   */
+  eoiFillMethod: 'local' | 'documenso';
   /** Documenso template recipient slot IDs (per-instance numeric). */
   clientRecipientId: number;
   developerRecipientId: number;
@@ -387,6 +402,7 @@ export async function getPortDocumensoConfig(portId: string): Promise<PortDocume
     developerRecipientId,
     approvalRecipientId,
     defaultPathway,
+    eoiFillMethod,
     developerName,
     developerEmail,
     approverName,
@@ -411,6 +427,7 @@ export async function getPortDocumensoConfig(portId: string): Promise<PortDocume
     readSetting<string | number>(SETTING_KEYS.documensoDeveloperRecipientId, portId),
     readSetting<string | number>(SETTING_KEYS.documensoApprovalRecipientId, portId),
     readSetting<EoiPathway>(SETTING_KEYS.eoiDefaultPathway, portId),
+    readSetting<'local' | 'documenso'>(SETTING_KEYS.eoiFillMethod, portId),
     readSetting<string>(SETTING_KEYS.documensoDeveloperName, portId),
     readSetting<string>(SETTING_KEYS.documensoDeveloperEmail, portId),
     readSetting<string>(SETTING_KEYS.documensoApproverName, portId),
@@ -464,6 +481,9 @@ export async function getPortDocumensoConfig(portId: string): Promise<PortDocume
     approvalRecipientId:
       toIntOrNull(approvalRecipientId) ?? env.DOCUMENSO_APPROVAL_RECIPIENT_ID ?? 0,
     defaultPathway: defaultPathway ?? 'documenso-template',
+    // Default to the local-fill method (clean render + address wrapping). Set
+    // to 'documenso' per-port to fall back to Documenso's template AcroForm fill.
+    eoiFillMethod: eoiFillMethod === 'documenso' ? 'documenso' : 'local',
     developerName: developerName ?? '',
     developerEmail: developerEmail ?? '',
     approverName: approverName ?? '',

src/lib/services/proxies.service.ts

@@ -0,0 +1,164 @@
+/**
+ * CM-9: proxy / point-of-contact service.
+ *
+ * A proxy is a designated contact attached to a client, interest, or yacht
+ * (one per entity). `resolveEffectiveProxy` picks the most specific for an
+ * outbound-comms context via the chain yacht → interest → client. All
+ * operations are port-scoped; the entity is verified to belong to the port.
+ */
+
+import { and, eq } from 'drizzle-orm';
+
+import { createAuditLog, toAuditJson, type AuditMeta } from '@/lib/audit';
+import { db } from '@/lib/db';
+import { clients, interests, proxies, yachts } from '@/lib/db/schema';
+import type { Proxy } from '@/lib/db/schema';
+import { NotFoundError } from '@/lib/errors';
+import type { ProxyEntityType, SetProxyInput } from '@/lib/validators/proxies';
+
+const norm = (v?: string | null): string | null => {
+  const t = v?.trim();
+  return t ? t : null;
+};
+
+async function assertEntityInPort(
+  entityType: ProxyEntityType,
+  entityId: string,
+  portId: string,
+): Promise<void> {
+  let exists = false;
+  if (entityType === 'client') {
+    const [r] = await db
+      .select({ id: clients.id })
+      .from(clients)
+      .where(and(eq(clients.id, entityId), eq(clients.portId, portId)))
+      .limit(1);
+    exists = !!r;
+  } else if (entityType === 'interest') {
+    const [r] = await db
+      .select({ id: interests.id })
+      .from(interests)
+      .where(and(eq(interests.id, entityId), eq(interests.portId, portId)))
+      .limit(1);
+    exists = !!r;
+  } else {
+    const [r] = await db
+      .select({ id: yachts.id })
+      .from(yachts)
+      .where(and(eq(yachts.id, entityId), eq(yachts.portId, portId)))
+      .limit(1);
+    exists = !!r;
+  }
+  if (!exists) throw new NotFoundError(`${entityType} not found in this port`);
+}
+
+export async function getProxy(
+  portId: string,
+  entityType: ProxyEntityType,
+  entityId: string,
+): Promise<Proxy | null> {
+  const [row] = await db
+    .select()
+    .from(proxies)
+    .where(
+      and(
+        eq(proxies.portId, portId),
+        eq(proxies.entityType, entityType),
+        eq(proxies.entityId, entityId),
+      ),
+    )
+    .limit(1);
+  return row ?? null;
+}
+
+export async function setProxy(
+  portId: string,
+  entityType: ProxyEntityType,
+  entityId: string,
+  data: SetProxyInput,
+  meta: AuditMeta,
+): Promise<Proxy> {
+  await assertEntityInPort(entityType, entityId, portId);
+  const next = {
+    name: data.name.trim(),
+    email: norm(data.email),
+    phone: norm(data.phone),
+    relationship: norm(data.relationship),
+    notes: norm(data.notes),
+    updatedAt: new Date(),
+  };
+  const [row] = await db
+    .insert(proxies)
+    .values({ portId, entityType, entityId, ...next })
+    .onConflictDoUpdate({
+      target: [proxies.portId, proxies.entityType, proxies.entityId],
+      set: next,
+    })
+    .returning();
+  if (!row) throw new NotFoundError('Failed to save proxy');
+  void createAuditLog({
+    ...meta,
+    action: 'update',
+    entityType: `proxy_${entityType}`,
+    entityId,
+    newValue: toAuditJson(next),
+  });
+  return row;
+}
+
+export async function clearProxy(
+  portId: string,
+  entityType: ProxyEntityType,
+  entityId: string,
+  meta: AuditMeta,
+): Promise<void> {
+  await db
+    .delete(proxies)
+    .where(
+      and(
+        eq(proxies.portId, portId),
+        eq(proxies.entityType, entityType),
+        eq(proxies.entityId, entityId),
+      ),
+    );
+  void createAuditLog({
+    ...meta,
+    action: 'delete',
+    entityType: `proxy_${entityType}`,
+    entityId,
+  });
+}
+
+export interface EffectiveProxy {
+  proxy: Proxy;
+  /** Which level the proxy was resolved from. */
+  source: ProxyEntityType;
+}
+
+/**
+ * Resolve the most specific proxy for an outbound-comms context.
+ * Precedence: yacht override → interest override → client default.
+ * Returns null when no proxy is set anywhere in the chain (caller falls back
+ * to the client themselves).
+ */
+export async function resolveEffectiveProxy(args: {
+  portId: string;
+  clientId?: string | null;
+  interestId?: string | null;
+  yachtId?: string | null;
+}): Promise<EffectiveProxy | null> {
+  const { portId, clientId, interestId, yachtId } = args;
+  if (yachtId) {
+    const p = await getProxy(portId, 'yacht', yachtId);
+    if (p) return { proxy: p, source: 'yacht' };
+  }
+  if (interestId) {
+    const p = await getProxy(portId, 'interest', interestId);
+    if (p) return { proxy: p, source: 'interest' };
+  }
+  if (clientId) {
+    const p = await getProxy(portId, 'client', clientId);
+    if (p) return { proxy: p, source: 'client' };
+  }
+  return null;
+}

src/lib/services/users.service.ts

@@ -153,11 +153,22 @@ export async function createUser(portId: string, data: CreateUserInput, meta: Au
   });
   if (!role) throw new ValidationError('Invalid role ID');
 
+  // Two onboarding modes:
+  //   - setup-email (default when no password is supplied): provision the
+  //     account with a throwaway random password the admin never sees, then
+  //     email the user a link to set their own. The /set-password page
+  //     consumes the better-auth reset token.
+  //   - manual: the admin typed a password inline; use it verbatim.
+  const useSetupEmail = data.sendSetupEmail ?? !data.password;
+  const initialPassword = useSetupEmail
+    ? `${crypto.randomUUID()}${crypto.randomUUID()}`
+    : data.password!;
+
   // Create Better Auth user
   const authResult = await auth.api.signUpEmail({
     body: {
       email: data.email.toLowerCase(),
-      password: data.password,
+      password: initialPassword,
       name: data.name,
     },
   });
@@ -199,6 +210,32 @@ export async function createUser(portId: string, data: CreateUserInput, meta: Au
     severity: 'info',
   });
 
+  // Setup-email mode: dispatch a "set your password" link. Reuses better-auth's
+  // password-reset token, which the existing /set-password page consumes. Done
+  // after the role assignment so the user is fully provisioned the moment they
+  // set their password. A send failure must not roll back the created account —
+  // the admin can resend, or fall back to setting a password manually.
+  if (useSetupEmail) {
+    // Flag this recipient so the shared sendResetPassword callback renders the
+    // welcome email rather than the "you requested a reset" copy.
+    const { markPendingWelcome, consumePendingWelcome } =
+      await import('@/lib/auth/pending-welcome');
+    markPendingWelcome(data.email);
+    try {
+      await auth.api.requestPasswordReset({
+        body: { email: data.email.toLowerCase(), redirectTo: '/set-password' },
+      });
+    } catch (err) {
+      // Clear the flag if the reset never dispatched, so a later self-service
+      // reset for this address isn't mistaken for a welcome.
+      consumePendingWelcome(data.email);
+      logger.error(
+        { err, userId: newUserId },
+        'createUser: failed to send welcome / set-password email (account was still created)',
+      );
+    }
+  }
+
   return getUser(newUserId, portId);
 }
 

src/lib/services/website-intake-email.service.ts

@@ -151,7 +151,12 @@ export async function sendWebsiteSubmissionEmails(
   if (kind === 'residence_inquiry') {
     if (fields.email) {
       const confirmation = await residentialClientConfirmation(
-        { firstName: fields.firstName, contactEmail, portName },
+        {
+          firstName: fields.firstName,
+          contactEmail,
+          residenceTypes: fields.residenceTypes,
+          portName,
+        },
         { branding },
       );
       const subject = await resolveSubject({
@@ -160,7 +165,14 @@ export async function sendWebsiteSubmissionEmails(
         fallback: confirmation.subject,
         tokens: { portName, recipientName: fields.firstName },
       });
-      await sendEmail(fields.email, subject, confirmation.html, undefined, undefined, portId);
+      await sendEmail(
+        fields.email,
+        subject,
+        confirmation.html,
+        undefined,
+        confirmation.text,
+        portId,
+      );
     }
 
     const recipients = await resolveRecipients(portId, 'residential_notification_recipients');
@@ -170,6 +182,8 @@ export async function sendWebsiteSubmissionEmails(
           fullName: fields.fullName,
           email: fields.email,
           phone: fields.phone,
+          residenceTypes: fields.residenceTypes,
+          preferredContactMethod: fields.preferredContact ?? undefined,
           placeOfResidence: fields.placeOfResidence ?? undefined,
           notes: fields.comments ?? undefined,
           crmDeepLink: crmUrl,
@@ -183,7 +197,7 @@ export async function sendWebsiteSubmissionEmails(
         fallback: alert.subject,
         tokens: { portName, clientName: fields.fullName, email: fields.email, phone: fields.phone },
       });
-      await sendEmail(recipients, subject, alert.html, undefined, undefined, portId);
+      await sendEmail(recipients, subject, alert.html, undefined, alert.text, portId);
     }
     return;
   }
@@ -206,7 +220,11 @@ export async function sendWebsiteSubmissionEmails(
       await sendEmail(fields.email, subject, confirmation.html, undefined, undefined, portId);
     }
 
-    const recipients = await resolveRecipients(portId, 'inquiry_notification_recipients');
+    // Contact-form alerts go to their own recipient list (the website routed
+    // them to hello@ separately from berth alerts). Falls back to
+    // inquiry_notification_recipients only via the shared resolver's
+    // inquiry_contact_email fallback when unset.
+    const recipients = await resolveRecipients(portId, 'contact_notification_recipients');
     if (recipients.length > 0) {
       const alert = await contactFormSalesAlert(
         {

src/lib/services/website-intake-fields.ts

@@ -24,6 +24,10 @@ export interface InquiryFields {
   comments: string | null;
   /** The contact form's `interest` (string or string[]) joined for display. */
   interestType: string | null;
+  /** The residence form's `residence_types` multi-select (villa types chosen). */
+  residenceTypes: string[];
+  /** The register form's `method_of_contact` preference: 'email' | 'phone'. */
+  preferredContact: 'email' | 'phone' | null;
 }
 
 function str(value: unknown): string {
@@ -44,6 +48,20 @@ export function extractInquiryFields(payload: Record<string, unknown>): InquiryF
     ? rawInterest.filter((v): v is string => typeof v === 'string').join(', ') || null
     : str(rawInterest) || null;
 
+  // The residence form posts `residence_types` as an array of villa-type
+  // strings. Defensively coerce a lone string to a single-item array so a
+  // future single-select form variant still maps cleanly.
+  const rawResidenceTypes = payload.residence_types;
+  const residenceTypes = Array.isArray(rawResidenceTypes)
+    ? rawResidenceTypes.filter((v): v is string => typeof v === 'string' && v.trim() !== '')
+    : str(rawResidenceTypes)
+      ? [str(rawResidenceTypes)]
+      : [];
+
+  const methodOfContact = str(payload.method_of_contact).toLowerCase();
+  const preferredContact =
+    methodOfContact === 'email' ? 'email' : methodOfContact === 'phone' ? 'phone' : null;
+
   return {
     firstName,
     lastName,
@@ -54,5 +72,7 @@ export function extractInquiryFields(payload: Record<string, unknown>): InquiryF
     placeOfResidence,
     comments,
     interestType,
+    residenceTypes,
+    preferredContact,
   };
 }

src/lib/settings/registry.ts

@@ -204,6 +204,20 @@ export const REGISTRY: SettingEntry[] = [
     scope: 'port',
     defaultValue: 'documenso-template',
   },
+  {
+    key: 'eoi_fill_method',
+    section: 'documenso.templates',
+    label: 'EOI form fill method',
+    description:
+      "How the EOI's detail fields (name, address, yacht, berth) get filled in. Local fill (recommended) = the CRM fills + flattens the PDF itself at a fixed 12pt with multiline address wrapping, then sends it to Documenso for signatures only — text renders cleanly. Documenso template fill = Documenso fills the template's form fields and auto-sizes the text, which oversizes/clips long values. Both still go through Documenso for signing, branded emails, and embedded signing.",
+    type: 'radio',
+    options: [
+      { value: 'local', label: 'Local fill — clean text + address wrapping (recommended)' },
+      { value: 'documenso', label: 'Documenso template fill — legacy (may clip long values)' },
+    ],
+    scope: 'port',
+    defaultValue: 'local',
+  },
   {
     key: 'eoi_send_mode',
     section: 'documenso.templates',
@@ -688,7 +702,7 @@ export const REGISTRY: SettingEntry[] = [
     section: 'operations.intake',
     label: 'CRM-owned website inquiry emails',
     description:
-      'When enabled, the CRM sends the registrant confirmation + staff alert for inquiries captured from the marketing website (/api/public/website-inquiries), reusing the branded inquiry templates and the per-port From address. Leave OFF until cutover so the website keeps sending its own emails and we never double-send. Recipients come from inquiry_notification_recipients / residential_notification_recipients (fallback inquiry_contact_email).',
+      'When enabled, the CRM sends the registrant confirmation + staff alert for inquiries captured from the marketing website (/api/public/website-inquiries), reusing the branded inquiry templates and the per-port From address. Leave OFF until cutover so the website keeps sending its own emails and we never double-send. Recipients come from inquiry_notification_recipients (berth) / contact_notification_recipients (contact form) / residential_notification_recipients (residences), each falling back to inquiry_contact_email.',
     type: 'boolean',
     scope: 'port',
     defaultValue: false,

src/lib/validators/client-groups.ts

@@ -0,0 +1,25 @@
+import { z } from 'zod';
+
+/** CM-1: client groups (mailing/segment lists). */
+
+export const createClientGroupSchema = z.object({
+  name: z.string().trim().min(1, 'Group name is required').max(120),
+  description: z.string().trim().max(2000).nullish(),
+  color: z
+    .string()
+    .regex(/^#[0-9a-fA-F]{6}$/, 'Color must be a hex value like #6B7280')
+    .optional(),
+  /** Mailchimp tag/segment name this group maps to. Null until wired up. */
+  mailchimpTag: z.string().trim().max(200).nullish(),
+});
+
+export const updateClientGroupSchema = createClientGroupSchema.partial();
+
+/** Wipe-and-rewrite the group's membership to exactly this set of clients. */
+export const setGroupMembersSchema = z.object({
+  clientIds: z.array(z.string().min(1)).max(5000),
+});
+
+export type CreateClientGroupInput = z.infer<typeof createClientGroupSchema>;
+export type UpdateClientGroupInput = z.infer<typeof updateClientGroupSchema>;
+export type SetGroupMembersInput = z.infer<typeof setGroupMembersSchema>;