fix(intake): client inquiry emails mirror website copy + never show "Port Nimara CRM"

Client-facing confirmation emails now:
- use the PUBLIC port name ("Port Nimara" via ports.name), never the CRM
  appName ("Port Nimara CRM") which is reserved for internal/staff surfaces
- mirror the website's wording verbatim ("Thank you for expressing
  interest…", "Best regards,") and drop the CRM-style headings
- sign off per category: berth → "Port Nimara Sales Team", contact →
  "Port Nimara Team", residential → "Port Nimara Residences Team"
- show + reply-to a public contact address, admin-configurable per category
  (inquiry_contact_email → sales@ for berth/residence,
  contact_form_contact_email → hello@ for contact form), never the noreply From

Internal alerts keep the CRM detail-line format + link (name fixed to
"Port Nimara"), EXCEPT the residential alert which drops all CRM mention
(it reaches an external recipient) and signs "- Port Nimara Residences".

sendEmail gains an optional per-message replyTo.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01L2qc3xZTfif7N4Wq3QDa8X

src/components/admin/settings/settings-manager.tsx

@@ -141,9 +141,17 @@ const KNOWN_SETTINGS: Array<{
   },
   {
     key: 'inquiry_contact_email',
-    label: 'Inquiry Contact Email',
+    label: 'Berth & residence reply-to email',
     description:
-      'Reply-to email shown in client confirmation emails when a new interest is registered',
+      'Public "reach out to us at …" address shown to clients in berth + residence inquiry confirmation emails. Defaults to sales@portnimara.com when blank.',
+    type: 'string',
+    defaultValue: '',
+  },
+  {
+    key: 'contact_form_contact_email',
+    label: 'Contact-form reply-to email',
+    description:
+      'Public "reach out to us at …" address shown to clients in contact-form confirmation emails. Defaults to hello@portnimara.com when blank.',
     type: 'string',
     defaultValue: '',
   },

src/lib/email/index.ts

@@ -128,6 +128,10 @@ export async function sendEmail(
   // the safety net.
   cc?: string | string[],
   bcc?: string | string[],
+  // Optional per-message Reply-To. Overrides the port's `email_reply_to`
+  // setting (`cfg.replyTo`) when provided — used so client inquiry
+  // confirmations reply to the public sales@/hello@ inbox, not the noreply From.
+  replyTo?: string,
 ): Promise<nodemailer.SentMessageInfo> {
   const cfg = portId ? await getPortEmailConfig(portId) : null;
   const transporter = cfg ? createTransporterFromConfig(cfg) : createTransporter();
@@ -150,13 +154,14 @@ export async function sendEmail(
     `Port Nimara CRM <noreply@${env.SMTP_HOST}>`;
 
   const resolvedAttachments = await resolveAttachments(attachments, portId);
+  const effectiveReplyTo = replyTo ?? cfg?.replyTo ?? undefined;
 
   const info = await transporter.sendMail({
     from: fromHeader,
     to: effectiveTo,
     subject: effectiveSubject,
     html,
-    ...(cfg?.replyTo ? { replyTo: cfg.replyTo } : {}),
+    ...(effectiveReplyTo ? { replyTo: effectiveReplyTo } : {}),
     ...(text ? { text } : {}),
     ...(effectiveCc ? { cc: effectiveCc } : {}),
     ...(effectiveBcc ? { bcc: effectiveBcc } : {}),

src/lib/email/templates/contact-form-client-confirmation.tsx

@@ -27,18 +27,13 @@ function ClientConfirmationBody({
 }) {
   return (
     <>
-      <Text style={{ marginBottom: '10px', fontSize: '18px', fontWeight: 'bold', color: accent }}>
-        Thank you for getting in touch
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>Dear {firstName},</Text>
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+        Thank you for contacting {portName}. We have received your message and a member of our team
+        will be in touch with you shortly.
       </Text>
-      <Text style={{ marginBottom: '10px', fontSize: '16px', lineHeight: '1.5' }}>
-        Dear {firstName},
-      </Text>
-      <Text style={{ marginBottom: '20px', fontSize: '16px', lineHeight: '1.5' }}>
-        Thank you for reaching out to {portName}. We have received your message and a member of our
-        team will be in touch with you shortly.
-      </Text>
-      <Text style={{ marginBottom: '10px', fontSize: '16px', lineHeight: '1.5' }}>
-        If anything else comes to mind in the meantime, please write to us at{' '}
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+        If you have any questions in the meantime, please feel free to reach out to us at{' '}
         <Link
           href={safeUrl(`mailto:${contactEmail}`)}
           style={{ color: accent, textDecoration: 'underline' }}
@@ -47,10 +42,10 @@ function ClientConfirmationBody({
         </Link>
         .
       </Text>
-      <Text style={{ fontSize: '16px', marginTop: '30px' }}>
-        With warm regards,
+      <Text style={{ fontSize: '16px' }}>
+        Best regards,
         <br />
-        <strong>The {portName} Team</strong>
+        The {portName} Team
       </Text>
     </>
   );
@@ -60,10 +55,10 @@ export async function contactFormClientConfirmation(
   data: ContactFormClientConfirmationData,
   overrides?: RenderOpts,
 ) {
-  const portName = data.portName ?? 'our team';
+  const portName = data.portName ?? 'Port Nimara';
   const subject = overrides?.subject?.trim()
     ? overrides.subject
-    : `Thank you for contacting ${portName}`;
+    : `${portName} — Thank You for Contacting Us`;
   const accent = brandingPrimaryColor(overrides?.branding);
   const body = await render(
     <ClientConfirmationBody
@@ -74,8 +69,19 @@ export async function contactFormClientConfirmation(
     />,
     { pretty: false },
   );
+  const text = [
+    `Dear ${data.firstName},`,
+    '',
+    `Thank you for contacting ${portName}. We have received your message and a member of our team will be in touch with you shortly.`,
+    '',
+    `If you have any questions in the meantime, please feel free to reach out to us at ${data.contactEmail}.`,
+    '',
+    'Best regards,',
+    `The ${portName} Team`,
+  ].join('\n');
   return {
     subject,
     html: renderShell({ title: subject, body, branding: overrides?.branding }),
+    text,
   };
 }

src/lib/email/templates/inquiry-client-confirmation.tsx

@@ -32,12 +32,12 @@ function ClientConfirmationBody({
     <>
       <Text style={{ marginBottom: '10px', fontSize: '16px' }}>Dear {firstName},</Text>
       <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
-        Thank you for your interest in {berthText}. We&apos;ve noted your enquiry, and a member of
-        our team will be in touch shortly through your preferred channel with the details
-        you&apos;ve requested.
+        Thank you for expressing interest in {berthText}. Our team has registered your interest, and
+        we will reach out to you very shortly by your preferred method of contact with more
+        information.
       </Text>
       <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
-        Should anything come to mind in the meantime, please don&apos;t hesitate to write to us at{' '}
+        If you have any questions, please feel free to reach out to us at{' '}
         <Link
           href={safeUrl(`mailto:${contactEmail}`)}
           style={{ color: accent, textDecoration: 'underline' }}
@@ -47,7 +47,7 @@ function ClientConfirmationBody({
         .
       </Text>
       <Text style={{ fontSize: '16px' }}>
-        With warm regards,
+        Best regards,
         <br />
         The {portName} Sales Team
       </Text>
@@ -61,12 +61,10 @@ export async function inquiryClientConfirmation(
 ) {
   const { firstName, mooringNumber, contactEmail } = data;
   const portName = data.portName ?? 'Port Nimara';
-  const berthText = mooringNumber ? `Berth ${mooringNumber}` : `a ${portName} Berth`;
+  const berthText = mooringNumber ? `Berth ${mooringNumber}` : 'a Berth';
   const subject = overrides?.subject?.trim()
     ? overrides.subject
-    : mooringNumber
-      ? `Thank you for your interest in Berth ${mooringNumber}`
-      : `Thank you for your interest in ${portName}`;
+    : `${portName} — Thank You for Your Interest`;
   const accent = brandingPrimaryColor(overrides?.branding);
 
   const body = await render(
@@ -83,11 +81,11 @@ export async function inquiryClientConfirmation(
   const text = [
     `Dear ${firstName},`,
     '',
-    `Thank you for your interest in ${berthText}. We've noted your enquiry, and a member of our team will be in touch shortly through your preferred channel with the details you've requested.`,
+    `Thank you for expressing interest in ${berthText}. Our team has registered your interest, and we will reach out to you very shortly by your preferred method of contact with more information.`,
     '',
-    `Should anything come to mind in the meantime, please don't hesitate to write to us at ${contactEmail}.`,
+    `If you have any questions, please feel free to reach out to us at ${contactEmail}.`,
     '',
-    'With warm regards,',
+    'Best regards,',
     `The ${portName} Sales Team`,
   ].join('\n');
 

src/lib/email/templates/residential-inquiry.tsx

@@ -16,14 +16,13 @@ export interface ResidentialClientConfirmationData {
 }
 
 /**
- * Human-readable list of the residence types a lead selected, e.g.
+ * Human-readable phrase for the residence types a lead selected, e.g.
  * "the Two Bedroom Marina Villa and the Four Bedroom Oceanfront Villa".
- * Falls back to a generic phrase when nothing was selected so the copy
- * always reads naturally.
+ * Mirrors the website's phrasing, including its generic fallback.
  */
 function residencePhrase(portName: string, types: string[] | undefined): string {
   const list = (types ?? []).filter(Boolean);
-  if (list.length === 0) return `the residences at ${portName}`;
+  if (list.length === 0) return `a ${portName} Residence`;
   if (list.length === 1) return `the ${list[0]}`;
   if (list.length === 2) return `the ${list[0]} and the ${list[1]}`;
   return `the ${list.slice(0, -1).join(', the ')}, and the ${list[list.length - 1]}`;
@@ -44,19 +43,14 @@ function ClientConfirmationBody({
 }) {
   return (
     <>
-      <Text style={{ marginBottom: '10px', fontSize: '18px', fontWeight: 'bold', color: accent }}>
-        Welcome to {portName}
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>Dear {firstName},</Text>
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+        Thank you for expressing interest in {residencePhraseText}. Our team has registered your
+        interest, and we will reach out to you very shortly by your preferred method of contact with
+        more information.
       </Text>
-      <Text style={{ marginBottom: '10px', fontSize: '16px', lineHeight: '1.5' }}>
-        Dear {firstName},
-      </Text>
-      <Text style={{ marginBottom: '20px', fontSize: '16px', lineHeight: '1.5' }}>
-        Thank you for your interest in {residencePhraseText}. Our residential sales team has
-        received your enquiry, and a member of the team will be in touch shortly with the details
-        you&apos;ve requested.
-      </Text>
-      <Text style={{ marginBottom: '10px', fontSize: '16px', lineHeight: '1.5' }}>
-        Should anything come to mind in the meantime, please don&apos;t hesitate to write to us at{' '}
+      <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
+        If you have any questions, please feel free to reach out to us at{' '}
         <Link
           href={safeUrl(`mailto:${contactEmail}`)}
           style={{ color: accent, textDecoration: 'underline' }}
@@ -65,10 +59,10 @@ function ClientConfirmationBody({
         </Link>
         .
       </Text>
-      <Text style={{ fontSize: '16px', marginTop: '30px' }}>
-        With warm regards,
+      <Text style={{ fontSize: '16px' }}>
+        Best regards,
         <br />
-        <strong>The {portName} Residential Team</strong>
+        The {portName} Residences Team
       </Text>
     </>
   );
@@ -78,10 +72,10 @@ export async function residentialClientConfirmation(
   data: ResidentialClientConfirmationData,
   overrides?: RenderOpts,
 ) {
-  const portName = data.portName ?? 'our team';
+  const portName = data.portName ?? 'Port Nimara';
   const subject = overrides?.subject?.trim()
     ? overrides.subject
-    : `Thank you for your interest in ${portName} Residences`;
+    : `${portName} — Thank You for Your Interest`;
   const accent = brandingPrimaryColor(overrides?.branding);
   const residencePhraseText = residencePhrase(portName, data.residenceTypes);
   const body = await render(
@@ -97,12 +91,12 @@ export async function residentialClientConfirmation(
   const text = [
     `Dear ${data.firstName},`,
     '',
-    `Thank you for your interest in ${residencePhraseText}. Our residential sales team has received your enquiry, and a member of the team will be in touch shortly with the details you've requested.`,
+    `Thank you for expressing interest in ${residencePhraseText}. Our team has registered your interest, and we will reach out to you very shortly by your preferred method of contact with more information.`,
     '',
-    `Should anything come to mind in the meantime, please don't hesitate to write to us at ${data.contactEmail}.`,
+    `If you have any questions, please feel free to reach out to us at ${data.contactEmail}.`,
     '',
-    'With warm regards,',
-    `The ${portName} Residential Team`,
+    'Best regards,',
+    `The ${portName} Residences Team`,
   ].join('\n');
   return {
     subject,
@@ -120,6 +114,11 @@ export interface ResidentialSalesAlertData {
   preferredContactMethod?: 'email' | 'phone';
   notes?: string;
   preferences?: string;
+  /**
+   * Accepted for backwards-compat with the legacy `/api/public/residential-inquiries`
+   * route, but intentionally NOT rendered: residential alerts go to external
+   * recipients and must never mention the CRM.
+   */
   crmDeepLink?: string;
   portName?: string;
 }
@@ -130,15 +129,7 @@ function formatPreferredContact(method: 'email' | 'phone' | undefined): string |
   return undefined;
 }
 
-function SalesAlertBody({
-  portName,
-  data,
-  accent,
-}: {
-  portName: string;
-  data: ResidentialSalesAlertData;
-  accent: string;
-}) {
+function SalesAlertBody({ portName, data }: { portName: string; data: ResidentialSalesAlertData }) {
   const detailStyle = { margin: '0 0 0', fontSize: '16px' } as const;
   const residenceTypes = (data.residenceTypes ?? []).filter(Boolean);
   const preferredContact = formatPreferredContact(data.preferredContactMethod);
@@ -185,19 +176,7 @@ function SalesAlertBody({
           </Text>
         ) : null}
       </div>
-      {data.crmDeepLink ? (
-        <Text style={{ marginBottom: '10px', fontSize: '16px' }}>
-          Open the{' '}
-          <Link
-            href={safeUrl(data.crmDeepLink)}
-            style={{ color: accent, textDecoration: 'underline' }}
-          >
-            {portName} CRM
-          </Link>{' '}
-          to follow up.
-        </Text>
-      ) : null}
-      <Text style={{ fontSize: '16px' }}>- {portName} CRM</Text>
+      <Text style={{ fontSize: '16px' }}>- {portName} Residences</Text>
     </>
   );
 }
@@ -206,12 +185,11 @@ export async function residentialSalesAlert(
   data: ResidentialSalesAlertData,
   overrides?: RenderOpts,
 ) {
-  const portName = data.portName ?? 'our team';
+  const portName = data.portName ?? 'Port Nimara';
   const subject = overrides?.subject?.trim()
     ? overrides.subject
     : `New residential enquiry - ${data.fullName}`;
-  const accent = brandingPrimaryColor(overrides?.branding);
-  const body = await render(<SalesAlertBody portName={portName} data={data} accent={accent} />, {
+  const body = await render(<SalesAlertBody portName={portName} data={data} />, {
     pretty: false,
   });
 
@@ -231,10 +209,7 @@ export async function residentialSalesAlert(
     ...(data.preferences ? [`Preferences: ${data.preferences}`] : []),
     ...(data.notes ? [`Comments: ${data.notes}`] : []),
     '',
-    ...(data.crmDeepLink
-      ? [`Open the ${portName} CRM (${data.crmDeepLink}) to follow up.`, '']
-      : []),
-    `- ${portName} CRM`,
+    `- ${portName} Residences`,
   ].join('\n');
 
   return {

src/lib/services/website-intake-email.service.ts

@@ -16,6 +16,7 @@
 import { and, eq, isNull, or } from 'drizzle-orm';
 
 import { db } from '@/lib/db';
+import { ports } from '@/lib/db/schema/ports';
 import { systemSettings } from '@/lib/db/schema/system';
 import { sendEmail } from '@/lib/email';
 import { getBrandingShell } from '@/lib/email/branding-resolver';
@@ -28,7 +29,6 @@ import {
 } from '@/lib/email/templates/residential-inquiry';
 import { contactFormSalesAlert } from '@/lib/email/templates/contact-form-alert';
 import { contactFormClientConfirmation } from '@/lib/email/templates/contact-form-client-confirmation';
-import { getPortBrandingConfig, getPortEmailConfig } from '@/lib/services/port-config';
 import { resolveNotificationRecipients } from '@/lib/services/notification-recipients';
 import { extractInquiryFields } from '@/lib/services/website-intake-fields';
 import { createNotification } from '@/lib/services/notifications.service';
@@ -77,13 +77,36 @@ export async function sendWebsiteSubmissionEmails(
   const { portId, portSlug, kind, payload } = input;
   const fields = extractInquiryFields(payload);
 
-  const [branding, portBrand, emailCfg] = await Promise.all([
+  const [branding, portRow] = await Promise.all([
     getBrandingShell(portId),
-    getPortBrandingConfig(portId).catch(() => null),
-    getPortEmailConfig(portId).catch(() => null),
+    db.select({ name: ports.name }).from(ports).where(eq(ports.id, portId)).limit(1),
   ]);
-  const portName = portBrand?.appName ?? 'Port Nimara';
-  const contactEmail = emailCfg?.fromAddress ?? 'sales@portnimara.com';
+  // Client-facing copy uses the PUBLIC port name ("Port Nimara"), never the CRM
+  // appName ("Port Nimara CRM") which is reserved for internal/staff surfaces.
+  const portName = portRow[0]?.name ?? 'Port Nimara';
+
+  // Public reply-to shown to clients in confirmation emails ("reach out to us
+  // at ..."). Admin-configurable per category via system_settings; contact-form
+  // enquiries default to the hello@ general inbox, berth + residence to sales@.
+  // Never the noreply From address.
+  const contactEmailKey =
+    kind === 'contact_form' ? 'contact_form_contact_email' : 'inquiry_contact_email';
+  const contactEmailDefault =
+    kind === 'contact_form' ? 'hello@portnimara.com' : 'sales@portnimara.com';
+  const [contactRow] = await db
+    .select({ value: systemSettings.value })
+    .from(systemSettings)
+    .where(
+      and(
+        eq(systemSettings.key, contactEmailKey),
+        or(eq(systemSettings.portId, portId), isNull(systemSettings.portId)),
+      ),
+    )
+    .limit(1);
+  const contactEmail =
+    typeof contactRow?.value === 'string' && contactRow.value.trim()
+      ? contactRow.value.trim()
+      : contactEmailDefault;
   // No interest/client row exists for a raw submission, so link to the
   // dashboard rather than a (nonexistent) entity detail page.
   const crmUrl = `${process.env.APP_URL ?? ''}/${portSlug}`;
@@ -116,6 +139,10 @@ export async function sendWebsiteSubmissionEmails(
         undefined,
         confirmation.text,
         portId,
+        undefined,
+        undefined,
+        undefined,
+        contactEmail,
       );
     }
 
@@ -172,6 +199,10 @@ export async function sendWebsiteSubmissionEmails(
         undefined,
         confirmation.text,
         portId,
+        undefined,
+        undefined,
+        undefined,
+        contactEmail,
       );
     }
 
@@ -186,7 +217,6 @@ export async function sendWebsiteSubmissionEmails(
           preferredContactMethod: fields.preferredContact ?? undefined,
           placeOfResidence: fields.placeOfResidence ?? undefined,
           notes: fields.comments ?? undefined,
-          crmDeepLink: crmUrl,
           portName,
         },
         { branding },
@@ -217,7 +247,18 @@ export async function sendWebsiteSubmissionEmails(
         fallback: confirmation.subject,
         tokens: { portName, recipientName: fields.firstName },
       });
-      await sendEmail(fields.email, subject, confirmation.html, undefined, undefined, portId);
+      await sendEmail(
+        fields.email,
+        subject,
+        confirmation.html,
+        undefined,
+        confirmation.text,
+        portId,
+        undefined,
+        undefined,
+        undefined,
+        contactEmail,
+      );
     }
 
     // Contact-form alerts go to their own recipient list (the website routed

tests/unit/email/client-confirmations.test.ts

@@ -0,0 +1,52 @@
+import { describe, expect, it } from 'vitest';
+
+import { inquiryClientConfirmation } from '@/lib/email/templates/inquiry-client-confirmation';
+import { contactFormClientConfirmation } from '@/lib/email/templates/contact-form-client-confirmation';
+
+// Note: assert prose that spans an interpolation on the plain-text part — the
+// React-Email HTML renderer inserts `<!-- -->` markers at value boundaries.
+
+describe('inquiryClientConfirmation (berth)', () => {
+  it('mirrors the website copy for a specific berth + signs off as Sales', async () => {
+    const { subject, html, text } = await inquiryClientConfirmation({
+      firstName: 'Jane',
+      mooringNumber: 'D13',
+      contactEmail: 'sales@portnimara.com',
+      portName: 'Port Nimara',
+    });
+    expect(subject).toBe('Port Nimara — Thank You for Your Interest');
+    expect(text).toContain('Thank you for expressing interest in Berth D13');
+    expect(text).toContain('Our team has registered your interest');
+    expect(text).toContain('reach out to us at sales@portnimara.com');
+    expect(text).toContain('The Port Nimara Sales Team');
+    expect(html).toContain('sales@portnimara.com');
+    expect(html).not.toContain('Port Nimara CRM');
+  });
+
+  it('uses "a Berth" when no mooring is given', async () => {
+    const { text, html } = await inquiryClientConfirmation({
+      firstName: 'Jane',
+      mooringNumber: null,
+      contactEmail: 'sales@portnimara.com',
+      portName: 'Port Nimara',
+    });
+    expect(text).toContain('Thank you for expressing interest in a Berth');
+    expect(html).not.toContain('Port Nimara CRM');
+  });
+});
+
+describe('contactFormClientConfirmation', () => {
+  it('mirrors the website copy + signs off as the Port Nimara Team', async () => {
+    const { subject, html, text } = await contactFormClientConfirmation({
+      firstName: 'Bob',
+      contactEmail: 'hello@portnimara.com',
+      portName: 'Port Nimara',
+    });
+    expect(subject).toBe('Port Nimara — Thank You for Contacting Us');
+    expect(text).toContain('Thank you for contacting Port Nimara');
+    expect(text).toContain('We have received your message');
+    expect(text).toContain('reach out to us at hello@portnimara.com');
+    expect(text).toContain('The Port Nimara Team');
+    expect(html).not.toContain('Port Nimara CRM');
+  });
+});

tests/unit/email/residential-inquiry.test.ts

@@ -6,30 +6,36 @@ import {
 } from '@/lib/email/templates/residential-inquiry';
 
 describe('residentialClientConfirmation', () => {
-  it('reflects the chosen residence types in the thank-you copy', async () => {
-    const { html, text } = await residentialClientConfirmation({
+  it('mirrors the website copy + reflects the chosen residence types', async () => {
+    const { subject, html, text } = await residentialClientConfirmation({
       firstName: 'Mia',
       contactEmail: 'sales@portnimara.com',
       residenceTypes: ['Two Bedroom Marina Villa', 'Five Bedroom Oceanfront Villa'],
       portName: 'Port Nimara',
     });
-    expect(html).toContain('the Two Bedroom Marina Villa and the Five Bedroom Oceanfront Villa');
-    expect(text).toContain('the Two Bedroom Marina Villa and the Five Bedroom Oceanfront Villa');
-    expect(html).toContain('Mia');
+    expect(subject).toBe('Port Nimara — Thank You for Your Interest');
+    expect(text).toContain(
+      'Thank you for expressing interest in the Two Bedroom Marina Villa and the Five Bedroom Oceanfront Villa',
+    );
+    expect(text).toContain('Our team has registered your interest');
+    expect(text).toContain('The Port Nimara Residences Team');
+    // Never leak the CRM brand name to a client.
+    expect(html).not.toContain('Port Nimara CRM');
   });
 
-  it('falls back to a generic phrase when no types are selected', async () => {
+  it('falls back to the website generic phrase when no types are selected', async () => {
     const { html } = await residentialClientConfirmation({
       firstName: 'Sam',
       contactEmail: 'sales@portnimara.com',
       portName: 'Port Nimara',
     });
-    expect(html).toContain('the residences at Port Nimara');
+    expect(html).toContain('a Port Nimara Residence');
+    expect(html).not.toContain('Port Nimara CRM');
   });
 });
 
 describe('residentialSalesAlert', () => {
-  it('renders residence type(s) + preferred contact + comments in the detail-line format', async () => {
+  it('renders residence type(s) + preferred contact + comments, with NO CRM mention', async () => {
     const { html, text } = await residentialSalesAlert({
       fullName: 'Mia Ng',
       email: 'mia@example.com',
@@ -37,21 +43,22 @@ describe('residentialSalesAlert', () => {
       residenceTypes: ['Two Bedroom Marina Villa'],
       preferredContactMethod: 'phone',
       notes: 'Looking for a winter completion.',
-      crmDeepLink: 'https://crm.portnimara.com/port-nimara',
       portName: 'Port Nimara',
     });
-    // Uniform with the berth/contact alerts: friendly intro + bold detail lines + CRM link.
     expect(html).toContain('A new residential enquiry has come in');
     expect(html).toContain('Residence type(s):');
     expect(html).toContain('Two Bedroom Marina Villa');
     expect(html).toContain('Preferred contact:');
     expect(html).toContain('Phone call back');
     expect(html).toContain('Looking for a winter completion.');
-    expect(html).toContain('to follow up');
-    // Plain-text part mirrors the other alerts.
+    expect(text).toContain('- Port Nimara Residences');
+    // Residential internal alerts must not mention the CRM (recipient is external).
+    expect(html).not.toContain('CRM');
+    expect(html).not.toContain('to follow up');
     expect(text).toContain('Residence type(s): Two Bedroom Marina Villa');
     expect(text).toContain('Preferred contact: Phone call back');
     expect(text).toContain('Comments: Looking for a winter completion.');
+    expect(text).not.toContain('CRM');
   });
 
   it('omits optional rows cleanly when absent', async () => {