fix(intake): client inquiry emails mirror website copy + never show "Port Nimara CRM"

Client-facing confirmation emails now:
- use the PUBLIC port name ("Port Nimara" via ports.name), never the CRM
  appName ("Port Nimara CRM") which is reserved for internal/staff surfaces
- mirror the website's wording verbatim ("Thank you for expressing
  interest…", "Best regards,") and drop the CRM-style headings
- sign off per category: berth → "Port Nimara Sales Team", contact →
  "Port Nimara Team", residential → "Port Nimara Residences Team"
- show + reply-to a public contact address, admin-configurable per category
  (inquiry_contact_email → sales@ for berth/residence,
  contact_form_contact_email → hello@ for contact form), never the noreply From

Internal alerts keep the CRM detail-line format + link (name fixed to
"Port Nimara"), EXCEPT the residential alert which drops all CRM mention
(it reaches an external recipient) and signs "- Port Nimara Residences".

sendEmail gains an optional per-message replyTo.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01L2qc3xZTfif7N4Wq3QDa8X

tests/unit/email/residential-inquiry.test.ts

@@ -6,30 +6,36 @@ import {
 } from '@/lib/email/templates/residential-inquiry';
 
 describe('residentialClientConfirmation', () => {
-  it('reflects the chosen residence types in the thank-you copy', async () => {
-    const { html, text } = await residentialClientConfirmation({
+  it('mirrors the website copy + reflects the chosen residence types', async () => {
+    const { subject, html, text } = await residentialClientConfirmation({
       firstName: 'Mia',
       contactEmail: 'sales@portnimara.com',
       residenceTypes: ['Two Bedroom Marina Villa', 'Five Bedroom Oceanfront Villa'],
       portName: 'Port Nimara',
     });
-    expect(html).toContain('the Two Bedroom Marina Villa and the Five Bedroom Oceanfront Villa');
-    expect(text).toContain('the Two Bedroom Marina Villa and the Five Bedroom Oceanfront Villa');
-    expect(html).toContain('Mia');
+    expect(subject).toBe('Port Nimara — Thank You for Your Interest');
+    expect(text).toContain(
+      'Thank you for expressing interest in the Two Bedroom Marina Villa and the Five Bedroom Oceanfront Villa',
+    );
+    expect(text).toContain('Our team has registered your interest');
+    expect(text).toContain('The Port Nimara Residences Team');
+    // Never leak the CRM brand name to a client.
+    expect(html).not.toContain('Port Nimara CRM');
   });
 
-  it('falls back to a generic phrase when no types are selected', async () => {
+  it('falls back to the website generic phrase when no types are selected', async () => {
     const { html } = await residentialClientConfirmation({
       firstName: 'Sam',
       contactEmail: 'sales@portnimara.com',
       portName: 'Port Nimara',
     });
-    expect(html).toContain('the residences at Port Nimara');
+    expect(html).toContain('a Port Nimara Residence');
+    expect(html).not.toContain('Port Nimara CRM');
   });
 });
 
 describe('residentialSalesAlert', () => {
-  it('renders residence type(s) + preferred contact + comments in the detail-line format', async () => {
+  it('renders residence type(s) + preferred contact + comments, with NO CRM mention', async () => {
     const { html, text } = await residentialSalesAlert({
       fullName: 'Mia Ng',
       email: 'mia@example.com',
@@ -37,21 +43,22 @@ describe('residentialSalesAlert', () => {
       residenceTypes: ['Two Bedroom Marina Villa'],
       preferredContactMethod: 'phone',
       notes: 'Looking for a winter completion.',
-      crmDeepLink: 'https://crm.portnimara.com/port-nimara',
       portName: 'Port Nimara',
     });
-    // Uniform with the berth/contact alerts: friendly intro + bold detail lines + CRM link.
     expect(html).toContain('A new residential enquiry has come in');
     expect(html).toContain('Residence type(s):');
     expect(html).toContain('Two Bedroom Marina Villa');
     expect(html).toContain('Preferred contact:');
     expect(html).toContain('Phone call back');
     expect(html).toContain('Looking for a winter completion.');
-    expect(html).toContain('to follow up');
-    // Plain-text part mirrors the other alerts.
+    expect(text).toContain('- Port Nimara Residences');
+    // Residential internal alerts must not mention the CRM (recipient is external).
+    expect(html).not.toContain('CRM');
+    expect(html).not.toContain('to follow up');
     expect(text).toContain('Residence type(s): Two Bedroom Marina Villa');
     expect(text).toContain('Preferred contact: Phone call back');
     expect(text).toContain('Comments: Looking for a winter completion.');
+    expect(text).not.toContain('CRM');
   });
 
   it('omits optional rows cleanly when absent', async () => {